Dell Latitude D500 Installing And Configuring page 31

What will Dell do?
During the first year of all limited warranties: During the first year of
all limited warranties, we will repair any Dell-branded hardware
products returned to us that prove to be defective in materials or
workmanship. If we are not able to repair the product, we will replace it
with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization
Number for you to include with your return. You must return the
products to us in their original or equivalent packaging, prepay
shipping charges, and insure the shipment or accept the risk if the
product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or
replaced products to you if you use an address in Canada. Otherwise,
we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty,
we will notify you and inform you of service alternatives that are
available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the
data on the hard drive(s) and any other storage device(s) in the
product(s). Remove any confidential, proprietary or personal
information, removable media, such as floppy disks, CDs, or PC Cards.
We are not responsible for any of your confidential, proprietary or
personal information; lost or corrupted data; or damaged or lost
removable media.
During the remaining years following the first year of all limited
warranties: We will replace any defective part with new or refurbished
parts, if we agree that it needs to be replaced. When you contact us, we
will require a valid credit card number at the time you request a
replacement part, but we will not charge you for the replacement part
as long as you return the original part to us within thirty days after we
ship the replacement part to you. If we do not receive the original part
within thirty days, we will charge to your credit card the then-current
standard price for that part.
We will pay to ship the part to you if you use an address in Canada.
Otherwise, we will ship the part freight collect. We will also include a
prepaid shipping container with each replacement part for your use in
returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the
hard drive(s) and any other storage device(s) in the product(s). We are
not responsible for lost or corrupted data.
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