Dell Latitude D500 Installing And Configuring page 32

What if I purchased an on-site service contract?
If your service contract is with Dell, service will be provided to you
under the terms of the service contract. Please refer to that contract for
details on how to obtain service. Dell's service contracts can be found
online at www.dell.ca or by calling Customer Care at 1-800-847-4096.
If you purchased through us a service contract with one of our third-
party service providers, please refer to that contract (mailed to you
with your invoice) for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in
performing warranty repairs and in building replacement parts and
systems. Refurbished parts and systems are parts or systems that have
been returned to Dell, some of which were never used by a customer.
All parts and systems are inspected and tested for quality. Replacement
parts and systems are covered for the remaining period of the limited
warranty for the product you bought. Dell owns all parts removed from
repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not
satisfied with the service you receive under this limited warranty,
please let us know. We have found that the best way to resolve issues
regarding our limited warranty is to work together. If, after those
discussions, you are still not satisfied, we believe arbitration is the most
expeditious way to resolve your concerns. Therefore, ANY CLAIM,
DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT,
TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT
OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW,
INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST
DELL arising from or relating to this limited warranty, its
interpretation, or the breach, termination or validity thereof, the
relationships which result from this limited warranty (including, to the
full extent permitted by applicable law, relationships with third
parties), Dell's advertising, or any related purchase SHALL BE
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Limited War ranties and Re tu r n Po licy