RESOLVED EXCLUSIVELY AND FINALLY BY BINDING
ARBITRATION ADMINISTERED BY THE NATIONAL
ARBITRATION FORUM (NAF) under its Code of Procedure then in
effect (available via the Internet at www.arb-forum.com/, or via
telephone at 1-800-474-2371). The arbitration will be limited solely to
the dispute or controversy between you and Dell. Any award of the
arbitrator(s) shall be final and binding on each of the parties, and may
be entered as a judgment in any court of competent jurisdiction.
Information may be obtained and claims may be filed with the NAF at
P .O. Box 50191, Minneapolis, MN 55405.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner
transfers ownership of the system and records the transfer with us. The
limited warranty on Dell-branded memory may not be transferred. You
may record your transfer by going to our website:
If you are an Individual Home Consumer, go to
If you are a Home Office, Small, Medium, Large, or Global
Commercial Customer, go to
If you are a Government, Education, or Healthcare Customer, or
an Individual Home Consumer who purchased through an
Employee Purchase Program, go to
If you do not have Internet access, please call Dell at 1-800-326-9463.
"Total Satisfaction" Return Policy (Canada Only)
If you are an end-user customer who bought new products directly
from Dell, you may return them to Dell up to 30 days after you receive
them for a refund or credit of the product purchase price. If you are an
end-user customer who bought reconditioned or refurbished products
from Dell, you may return them to Dell within 14 days after the date of
invoice for a refund or credit of the product purchase price. In either
case, the refund or credit will not include any shipping and handling
charges shown on your invoice and will be subject to a fifteen percent
(15%) restocking fee, unless otherwise prohibited by law. If you are an
organization that bought the products under a written agreement with
Dell, the agreement may contain different terms for the return of
products than specified by this policy.
Limited Wa r r anties and Re tu r n Po licy