Troubleshooting - Health O Meter 2210KL User Instruction

TROUBLESHOOTING

Troubleshooting
Before contacting service personnel, refer to the following instructions to check and to correct any
failures. If you have further questions, call Health o meter
1-800-815-6615.
Symptom
Scale does not turn on
Incorrect weight readings
Weight reading consistently
too high or too low
Possible Cause
1. Batteries are not inserted
correctly.
2. Batteries are not fully
charged.
1. Tray is touching a wall or
other object.
2. Tray is not level.
1. Scale is out of calibration.
2. Possible broken wire in
the connector.
15
®
Professional Scales Customer Service at
Corrective Action
1. Check that batteries are
"seated" properly in battery
tray. See assembly section
on page 7 to access the
batteries and check their
positioning.
2. Check that all new and
fresh batteries are properly
inserted into the battery
tray.
1. To test, remove all objects
from tray. Turn scale on.
Display should read "0".
Gently push down on the
tray with your finger and
release. The display should
show some weight value
and then quickly return to
"0".
2. Ensure the tray is locked
completely onto the four
locking pins.
1. See Calibration section on
page 14 to recalibrate the
scale.
2. Contact Health o meter
Professional Scales
Customer Service at 1-800-
815-6615.