Warranty Enforcement Laws And Dispute Resolution - Tesla Mobile Connector User Manual

Charging Equipment Limited Warranty
parts by Tesla for the covered defects is the exclusive remedy under this Charging Equipment
Limited Warranty or any implied warranties. To the maximum extent permissible under your local
law, liability is limited to the reasonable price for repair or replacement of the applicable Tesla
connector or adapter, not to exceed the manufacturer's suggested retail price. Replacement may
be made with parts of like kind and quality, including non-original manufacturer's parts, or
reconditioned or remanufactured parts, as necessary.
Tesla shall not be liable for any defects under this Charging Equipment Limited Warranty that
exceed the fair market value of the applicable Tesla connector or adapter at the time immediately
preceding the discovery of the defect. In addition, the sum of all benefits payable under this
Charging Equipment Limited Warranty shall not exceed the price you paid for the applicable Tesla
connector or adapter.
Tesla does not authorize any person or entity to create for it any other obligations or liability in
connection with this Charging Equipment Limited Warranty. The decision of whether to repair or
replace a part or to use a new, reconditioned or remanufactured part will be made by Tesla, in its
sole discretion.
To the maximum extent permissible under local law, Tesla hereby disclaims any and all indirect,
incidental, special and consequential damages arising out of, or relating to, the Tesla connector or
adapter, including, but not limited to, transportation to and from a Tesla Authorized Service
Center, loss of the Tesla connector or adapter, loss of vehicle value, loss of time, loss of income,
loss of use, loss of personal or commercial property, inconvenience or aggravation, emotional
distress or harm, commercial loss (including but not limited to lost profits or earnings), towing
charges, bus fares, vehicle rental, service call charges, gasoline expenses, lodging expenses,
damage to tow vehicle, and incidental charges such as telephone calls, facsimile transmissions,
and mailing expenses.
The above limitations and exclusions shall apply whether your claim is in contract, tort (including
negligence and gross negligence), breach of warranty or condition, misrepresentation (whether
negligent or otherwise) or otherwise at law or in equity, even if Tesla is advised of the possibility
of such damages or such damages are reasonably foreseeable.
Nothing in this Charging Equipment Limited Warranty shall exclude, or in any way limit, Tesla's
liability, for death or personal injury solely and directly caused by Tesla's negligence or that of its
employees, agents or sub-contractors (as applicable), fraud or fraudulent misrepresentation, or
any other liability to the extent the same is proven in a court of competent jurisdiction in a final
nonappealable judgment and may not be excluded or limited as a matter of local law.

Warranty Enforcement Laws and Dispute Resolution

To the fullest extent allowed by local law, Tesla requires that you first provide written notification
of any manufacturing defect within a reasonable time, and within the applicable coverage period
specified in this Charging Equipment Limited Warranty, and allow Tesla an opportunity to make
any needed repairs. Please send written notification on dispute resolution to the following
address:
Tesla Motors Netherlands B.V.
Atlasstraat 7-9, 5047 RG
Tilburg, Netherlands
Attention: Vehicle Service
Please include the following information:
• Tesla connector or adapter invoice date;
• Your name and contact information;
• Name and location of the Tesla Store and/or Tesla Service Center nearest you;
• Description of the defect; and
• History of the attempts you have made with Tesla to resolve the concern, or of any repairs or
services that were not performed by Tesla.
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