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Troubleshooting
If you have difficulty operating your press, the troubleshooting suggestions in this
section should, in most cases, solve the problem. If you still have difficulty after
trying these suggestions, call PRIMERA's Technical Support Group at (763)475-
6669. Customer and technical support representatives are available Monday
through Friday, 8:00 AM to 5:00 PM Central Standard Time.
You may also leave a message 24-hours a day if you'd like to have a representative
call you back the next business day. To FAX a question, the Tech Support FAX
number is (763)475-6677.
Technical support and printer driver upgrades can also be obtained by connecting
to PRIMERA's World Wide Web Home Page, http://www.primeratechnology.com.
Control Panel LCD Display
Your press's LCD Display is the best troubleshooting tool at your disposal. It will
identify and report any errors sent from the many sensors used to monitor your
press. This section will list error messages along with descriptions and suggestions
for fixing problems.
RIBBON OUT:
(RIBBON TYPE)
This message indicates the ribbon has stopped moving inside the printer. Most
likely this is because the ribbon has reached the end of the roll. The second line of
the message is followed by the type of ribbon required (i.e. #200 CMY for a #200
Series 3 color Dye-sublimation ribbon. See section XX for a description of ribbon
types. Replace the ribbon and press the Retry button to continue. If a ribbon jam
has caused the error, look at the following section for more information.
Digital Label Press 3 User's Manual
9
Section 9: Troubleshooting 73
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