SOLE E20 Owner's Manual page 26

BFE
Warranty Policy – November 1
1. When purchased from an authorised BFE distributor the BFE warranty shall guarantee that all framework and
components of your product are free from faulty manufacture. All faulty framework and components will be repaired
or replaced as set out in this policy. All warranties in this policy apply to INDOOR HOME/DOMESTIC USE ONLY.
2. These warranties do not apply to products used in commercial use applications.
3. Warranty DOES NOT cover normal wear & tear and excludes faults due to misuse, abuse, incorrect assembly or
lack of general maintenance.
4. Warranty is applicable to products sold and placed within Australia only.
5. IMPORTANT. Most of BFE products are pretested and we have inspectors checking all products prior to shipment.
The number one reason for a fault is due to INCORRECT ASSEMBLY.
If you do have problems please go back to the start and double check your assembly and pay special attention to all
WIRING connections. If you have accidently cut or damaged the wiring please let us know and we will be happy to
send you a new set at no-charge.
If you have done this and are confident you have double checked your assembly and are still having problems
please email our service department at
of purchase, serial number and a brief explanation of what is wrong.
Emailing is the quickest and most reliable way to get your service request processed. Once we have your details we
will either call or email you back with the next steps. The quickest way, once we determine the problem and send
you a replacement part, is that we can talk you through over the phone on how to fit it.
If it is deemed by our service tech that it is too difficult, we can arrange (where available) a service technician.
NOTE. If we arrange for a service technician (where applicable) and it is found that it is not a manufacturers fault
and found to be an assembly issue , normal wear and tear, transport damage or misuse, then there will be a call out
fee of $140 depending on location. (Surcharge applies for non-metro areas)
WARRANTY TERMS- Warranty commences from the date of purchase from the retail store. Warranty only applies to the
original purchaser and is NON transferable. Warranty is void if the serial number of the product has been removed or
tampered with.
Warranty does not apply to defects, faults or failures due to:
(a) Defects caused during assembly or failure to assemble to the assembly manual provided. Assembly errors include
but are not limited to damaged wiring harness, stripped crank arms and or pedals, and bolts used in the wrong
locations.
(b) Lack of general maintenance and or failure to service or maintain the equipment in accordance with the user manual
specifications and recommendations. DO NOT USE WD40 or anything similar.
BFE only recommend to use the factory supplied lubricant.
You can purchase from your retailer or call us direct on 02 4648 0800.
(c) Power Surges. The computers, control boards and motors are very sensitive to power fluctuations. You must use a
surge protector on all items that plug into your mains power otherwise your electronics will not be covered by this
warranty. You can purchase these from numerous retailers or you can call us on 02 4648 0800 to get a price.
(d) User negligence, abnormal or excessive use, misuse, abuse or transport damage.
(e) Repairs, alterations or modifications by NON BFE authorised service technician.
(f) Accident, fire, flood or malicious damage by third person.
(g) Ordinary wear and tear.
(h) Failure to keep the product in a clean, dry environment causing rust. You should wipe off any sweat and moisture
after each training session.
(i) Any products sold or placed in an application or the incorrect environment that is not recommended by BFE or as
not stipulated in the owner's manual such as a commercial / rental environment will void the warranty set forth by
BFE
(j) BFE recommends the use of a protective rubber floor mat. This reduces the incidence of dust and lint collection
around the motor, reduces noise & protects your floor. You can purchase this from your retailer or contact BFE
directly on 02 4648 0800.
BFE will have the option to repair or replace any product which requires attention under the warranty.
st
2013
spares@boylesfitness.com.au
25
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