Troubleshooting - FLIR Ariel Gen III CM-3304-11-I User And Installation Manual

10.7 Troubleshooting

This section provides useful information and remedies for common situations where problems may be
encountered.
Problem
No network connection
How do I find IP address
of my unit?
The IP address
responds to a ping on
the network from the
workstation but does not
show in the Discovery
List
The unit IP address is in
use by another
computer (collision)
September 4, 2017
Possible Solution
Hardware issues:
·
Check that the network is working and the unit is powered on.
·
Check that the network (Ethernet) cable is properly attached to
the unit.
·
Confirm that the network cables are not damaged and replace if
necessary.
IP Address issues:
·
Change the default IP address/addresses of the unit.
·
From the PC running the web browser, ping the unit IP address
and confirm that it can be reached.
·
Confirm that the network settings/firewalls are set according to
the requirements.
·
The camera might be located on a different subnet. Contact your
IT administrator to get the IP address of the camera.
·
Check the network DHCP server IP address assignments and
lease.
·
Alternatively, move the camera to an isolated network and make
sure camera gets DHCP address and is accessible. Move the
camera back to the network and test it. If you still have issues,
reset the camera physically by pressing the reset button on the
rear of the camera and test the camera again. This will ensure the
camera releases the IP address.
·
Disconnect the unit's Ethernet 10/100 port or turn the power to
unit off, and then ping the IP address again. If the IP address
responds, there is another device using the IP address. Consult
with your network administrator to resolve the conflict.
·
Check the network port and ensure that it is working OK.
·
Ensure that the switch ports provide the necessary power.
·
Check the DHCP settings. Obtain a new IP address using DHCP.
Ensure this is a unique IP address.
·
Alternatively, change the unit IP address after connecting to it
directly (not through the system network).
CM-3304/CM-3308 User and Installation Guide
Appendices
117