Huawei IPC6122-P Configuration Manual page 5

IPC6122-P
Configuration Guide Contents
13 Appendix..................................................................................................................................... 94
13.1 Troubleshooting.......................................................................................................................................................... 95
13.1.1 An IPC Fails to Upgrade......................................................................................................................................... 95
13.1.2 Cannot Find Related Files In The Storage Paths After Snapshots Are Taken and Video Is Recorded On Web
Pages................................................................................................................................................................................... 95
13.1.3 The Snapshot and Video Recording Functions Fail To Be Implemented On Web Pages....................................... 96
13.1.4 Cannot Play Video After Logging In To The Preview Page...................................................................................96
13.1.5 The File Path Is Incorrectly Displayed.................................................................................................................... 97
13.1.6 There Is a Problem With This Website's Security Certificate................................................................................. 97
13.1.7 Users Are Unable To View Live Video On The Wweb page, With a Message Displayed, Indicating That an Error
Occurs On The ActiveX Control........................................................................................................................................ 97
13.1.8 The HTTPS Web Page Cannot be Displayed On Internet Explorer........................................................................ 98
13.1.9 Cannot Open The Device Web Page After Setting The Web Server Protocol To HTTPS..................................... 98
13.1.10 Blank Screen Occurs............................................................................................................................................. 99
13.1.11 The IPC Online Help Information Cannot be Viewed On The Web Client...........................................................99
13.1.12 The IPC Online Help Information Cannot be Viewed Fully On The Web Client................................................. 99
13.1.13 Cannot Expand Or Collapse Other Directories When Expanding a Level-2 Directory On The Navigation Tree of
The IPC Online Help........................................................................................................................................................ 100
13.1.14 The Searching Function Of The IPC Online Help Is Disabled........................................................................... 100
13.1.15 Some Characters Will Be Displayed As Question Masks (?) When Logging In To The Web Client Of The
Chinese Version In The Window Opera........................................................................................................................... 101
13.1.16 Some Characters Will Be Displayed As Question Masks (?) When Logging In To The Web Client Of The
Korean Version In The Window Operating System Of The Chinese Version..................................................................101
13.1.17 Cannot Enter Time In The Input Box For Setting Time On Web Pages............................................................. 102
13.1.18 The Page Cannot Switch Automatically When The Default Setting Is Restored If The IPC Uses The HTTP
Protocol.............................................................................................................................................................................102
13.1.19 The Player Control Fails To Install After Upgrading Successfully On Windows 8 of 64-bit Operating System
.......................................................................................................................................................................................... 102
13.1.20 Information Can Be Collected By One Click Only After The System Displays The Window That Prompts You
To Download Files and Jumps To The Live Video Feed Page.........................................................................................103
13.1.21 The User Is Prompted To Install The Plug-in Even When The Plug-in Has Been Installed and The User Cannot
View Live Video............................................................................................................................................................... 103
13.1.22 Discontinuity Occurs When Objects Move In The Live Video...........................................................................103
13.1.23 After You Click The PTZ Rotation, Zoom, Or Focus Button, The PTZ Rotation, Zoom, Or Focus Does Not
Stop................................................................................................................................................................................... 104
13.1.24 The Screen Is Frozen After a User Logs In To The Web Client Using a Firefox Browser In The 40.0.2 Version
.......................................................................................................................................................................................... 104
13.1.25 The Screen Is Frozen and The Web Client Does Not Respond When The User Logs In To The Web Client
Using Internet Explorer In The 11.0.9600.16428IS Version For The First Time.............................................................104
13.1.26 Logs Fail To Be Downloaded When a User Clicks The Download All Logs Button On The Web Client........ 107
13.1.27 The Button Is Blue After Functions In The Live Video Preview Window Are Exited....................................... 108
13.1.28 Users Are Unable To View Live Video .............................................................................................................. 108
13.2 Downloading and Installing a Root Certificate........................................................................................................ 108
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