Troubleshooting - VeriFone QX100 Installation Manual

QX100

10. Troubleshooting

The QX100 has been designed for trouble-free operation,
though minor problems may occur during installation and use.
This section briefly describes how to troubleshoot some
possible common problems that may arise during the normal
operation of the contactless reader.
Before requesting service for the reader, read this section to
find a possible remedy for the problem. If you are still unable to
solve the problem, contact a service representative.
Do not try to solve the problem by opening the reader yourself.
The reader appears to have no power
1. Check that the buzzer on the QX100 beeps when you turn on the
reader.
2. When using an RJ-45 molten cable (RS-232):
• Make sure that the device which supplies the QX100 with
power is turned on.
• Make sure that the RJ-45 connector is fully plugged into the
socket.
3. When using an RS-232–9-pin D type connection/power cable and
AC/DC adapter:
• Make sure that the AC adapter is fully plugged into the AC
main power outlet.
• Make sure that the AC adapter's barrel connector is fully
connected with the PWR connector.
• Try plugging the AC adapter into another AC power outlet.
4. If the problem persists, contact a VeriFone certified service
representative.
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