Troubleshooting Guidelines - VeriFone UX300 Installation Manual

Troubleshooting Guidelines

NOTE
CAUTION
Transactions
Fail To Process
This chapter lists possible malfunctions that may occur while operating a UX300
device and the appropriate corrective action. if the problem persists - even after
performing the outlined guidelines, or if the problem is not described, contact your
local VeriFone representative for assistance.
The unit comes equipped with tamper-evident labels. The reader contains no
user-serviceable parts. Do not, under any circumstance, attempt to disassemble
the unit. Perform only those adjustments or repairs specified in this guide. For all
other services, contact your local VeriFone service provider. Service conducted
by parties other than authorized VeriFone representatives may void any warranty.
Not all units require use of a power supply.
Using an incorrectly rated power supply may damage the unit or cause it not to
work properly. Before troubleshooting, ensure that the power supply used to
power the unit matches the requirements specified on the back of the unit (see
Specifications for detailed power supply specifications). If not, obtain the
appropriately rated power supply before continuing with troubleshooting.
There are several reasons why the card reader may not be processing
transactions. Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly. With the card reader, the black
magnetic stripe should face down and outward, toward the outside of the
reader.
•
If possible, process a transaction manually, using an external keypad, instead
of the card reader. If the manual transaction works, the problem may be a
defective reader.
•
If the problem persists, contact your local VeriFone representative.
Check the Smart Card Reader
•
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
UX300 M C R
ANUAL ARD EADER
C 6
HAPTER
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NSTALLATION UIDE