Technical Assistance - Elo Touch Solutions ESY13P1 User Manual

Poor receipt printing quality
Receipt printer does not run when
it's supposed to
MSR does not read card properly
Cash drawer doesn't open

Technical Assistance

Visit http://www.elotouch.com/Support/TechnicalSupport/default.asp for technical support.
Refer to the last page of this user manual for Elo contact information worldwide.
Refer to Chapter 5 for more information on how to
properly install the thermal receipt paper in the receipt
printer.
OR
Try and restart the register.
Poor receipt printing quality may be due to the use of
poor quality thermal paper. Refer to Chapter 5 for
more information on recommended thermal paper for
the PayPoint Register receipt printer.
Push the receipt head release button, lift receipt
printer head cover, and check that there is no paper
jam. Clear any paper jam.
The MSR may not function properly when dirty. Use
MSR cleaning cards (purchasable in some office
supply stores).
Check to ensure that cash drawer lock is not in lock
position.
OR
Use the cash drawer manual release latch to open
drawer.
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User Manual: Elo Paypoint
SW602189 Rev A, Page 15 of 24