Chapter 3: Technical Support - Elo Touch Solutions PayPoint User Manual

Chapter 3: Technical Support

Solutions to Common Problems
Problem
The Elo PayPoint iPad® Dock
does not respond when turning on
the system.
Receipt printer does not print text
on the receipt paper
Poor receipt printing quality
Suggested Troubleshooting
Check that the power cable is properly connected to
both the register and the wall. Feed button LED will
be white when register is properly connected to the
wall.
OR
Unplug the power cable, re-plug after five seconds
OR
In the case that the power button LED displays solid
white light, which suggests that the system is on,
ensure Apple® iPad is properly connected to the
lightening connector and indicates Apple® iPad is
Charging.
Ensure that the thermal receipt paper is installed in
the printer in the proper orientation.
Note: Only one side of the thermal paper is coated
with the dye that changes color when heated. This is
the side that will need to contact the printer thermal
head.
Refer to printer maintenance chapter on how to
properly install the thermal receipt paper in the receipt
printer.
OR
Try unplugging the power code and re-plugging it.
Poor receipt printing quality may be due to the use of
poor quality thermal paper. Refer to printer
®
User Manual: Elo Apple® iPad Dock
SW602291 Rev A, Page 11 of 22