Procedure Steps - Avaya NN44400-120 User Manual

Preparing an offsite PC for Agent Desktop
• Windows domain
• Offsite telephone number
• Supervisor telephone number

Procedure steps

Step
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NN44400-120 Offsite Agent User Guide
Action
Start the Agent Desktop.
Agent Desktop displays the Offsite Agent Logon dialog.
Type your Windows user name in the User name field.
Type your password in the Password field.
Type your domain in the Domain field.
Click Get Agent.
Agent Desktop expands the Offsite Agent Logon dialog to show additional fields.
Verify that your agent id appears in the Agent ID field.
From the Phone list, select the telephone number for your current offsite telephone.
OR
Enter the number of your current telephone.
Click Logon.
Agent Desktop displays the progress popups, and the Agent Desktop main window
appears.
Select Login from the Agent Status list.
--End--
26 November 2010