Creating A Shortcut To The Agent Desktop; Starting Agent Desktop - Avaya NN44400-120 User Manual

Preparing an offsite PC for Agent Desktop
Procedure steps
Step
1
2
3

Creating a shortcut to the Agent Desktop

Create a shortcut to the Agent Desktop to quickly access the application without
manually entering the URL.
Procedure steps
Step
1
2
3
4
5

Starting Agent Desktop

The Agent Desktop install creates a listing in the Windows Programs menu for access
to the Agent Desktop. You can optionally create your own desktop icon for Agent
Desktop.
Prerequisites
• Ensure that the administrator has configured your Windows User ID in
Communication Control Toolkit and that you have a valid User ID, Password, and
Domain for use with Agent Desktop.
• Access your corporate network through your broadband connection.
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NN44400-120 Offsite Agent User Guide
Action
In Windows Explorer or Internet Explorer, enter the HTTP address (URL) provided by
your system administrator for Agent Desktop. The correct URL format is <Agent
Desktop servername>/agentdesktop.
Click Launch Agent Desktop.
Click Install.
Action
Right click on your Windows Desktop and select New>Shortcut.
In the Type the location of the item field, paste or type the HTTP address (URL)
provided by your system administrator for AAAD.
Click Next.
Enter a name for the shortcut in the Type a name for this shortcut field.
Click Finish.
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26 November 2010