HighPoint RocketStor 6628A User Manual
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HighPoint RocketStor 6628A User Manual

2nd generation thunderbolt 3 40gb/s hardware raid storage enclosure
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RocketStor 6628A
User Manual
Sep. 5, 2017
Revision 1.00
HighPoint Technologies, Inc.
1

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Summary of Contents for HighPoint RocketStor 6628A

  • Page 1 RocketStor 6628A User Manual Sep. 5, 2017 Revision 1.00 HighPoint Technologies, Inc.
  • Page 2 Backup your important data before using HighPoint's products and use at your own risk. In no event shall HighPoint be liable for any loss of profits, or for direct, indirect, special, incidental or consequential damages arising from any defect or error in HighPoint's products or manuals.

  • Page 3: Table Of Contents

    Formatting the RAID Volumes ................... 18 Section 3: Setting up the software for Mac Platforms ..........21 Section 4: Using the HighPoint RocketStor RAID Manager (HRM) ......23 How to Login to the HRM ....................23 Navigating the HRM ......................23 Overview Tab .........................
  • Page 4 Critical array becomes disabled when you removed faulty disk ....... 46 Help ............................47 Table 1. HRM Icon Guide ..................... 47 Table 2. RAID Level Reference Guide ................50 HighPoint Recommended List of Hard Drives ............... 51 Contacting Technical Support ................... 51...

  • Page 5: Product Overview

    RAID controller, management suite, and 8-hot swappable drive bays support both SAS and SATA hard drives or SSD’s, and can be easily configured to deliver maximum performance, capacity or data security. HighPoint’s unique all-in-one approach allows customers to streamline workflows by managing multiple projects from single storage environment, while simultaneously reducing overhead costs.

  • Page 6: Product Information

    Product Information RocketStor6628A Thunderbolt™ 3 Port Type Onboard Storage processor RAID-On-Chip Onboard Onboard Cache Memory 512MB DDR 3 Cache Memory with ECC Protection 2x Thunderbolt™ 3 Ports Number of Ports RAID Level 0, 1, 5, 6, 10, 50 and JBOD Computer with a USB-C Port (Thunderbolt™...
  • Page 7 Storage Monitoring and Management Suite RAID Management Suites Browser-Based management tool, Password Secured RAID management Suites LED Indicator and button HDD Power, Present, Active, Fail, Rebuilding and Identify SMTP Email Alert Notification Power Supply AC INPUT: 100-240V ~ 5A 50/60Hz; DC OUTPUT: 250W Internal Fan 80x80x25mm, Dual Fan Alarm Buzzer...

  • Page 8: Section 1: Hardware Installation

    Section 1: Hardware Installation Hardware Overview Panel Layout-Front View Disk Present & Active LED: Solid/Flash Blue - HDD Access Indicator Disk Status LED: Solid/Flash Red - Device Failure / Rebuilding Indicator Power LED: Solid Blue - Power on Indicator Panel Layout-Rear View System Requirement 1.

  • Page 9: Enclosure Setup

    (switch to the “I” position to power on the RocketStor 6628A). 3. RocketStor 6628A is designed to be powered on and powered off simultaneously with the host system, when the RocketStor 6628A is connected to the host system with the Thunderbolt™...

  • Page 10: Section 2: Setting Up The Software For Windows Platforms

    Drivers are updated regularly at www.highpoint-tech.com 1. Obtain the latest driver software for the RocketStor 6628A from our website: http://highpoint-tech.com/USA_new/series-rs6628a-download.htm 2. Take note of the location you downloaded the driver file to and open Windows Device Manager.
  • Page 11 6. To the right of Devices and Printers, Click Device Manager: 7. Note: Alternatively, you can search for Device Manager in your start menu search bar. 8. Under Other Devices, right click on RAID controller and click Update Driver Software:...
  • Page 12 9. When prompted, select Browse my computer for driver software. 10. Locate the driver files you downloaded and select them. 11. Press next and follow the on screen instructions.

  • Page 13: Checking Your Driver Version

    Checking your Driver Version To check if the driver was installed successfully follow the instructions below. The same procedure can be used to determine your driver version. 1. Click Start 2. Click Control Panel 3. Click Hardware and Sound 4. To the right of Devices and Printers, Click Device Manager 5.

  • Page 14: Updating The Drivers

    Updating the Drivers 1. Obtain the latest driver files for the RocketStor 6628A from http://highpoint- tech.com/USA_new/series-rs6628A-download.htm 2. Open Windows Device Manager 3. Click Start 4. Click Control Panel 5. Click Hardware and Sound 6. Under Devices and Printers, Click Device Manager 7.

  • Page 15: Uninstalling The Drivers

    Uninstalling the Drivers 1. Open Windows Device Manager  Click Start  Click Control Panel  Click Hardware and sound  Under Devices and Printers, Click Device Manager  Note: Alternatively, you can search Device Manager in your start menu search bar.

  • Page 16: Installing The Highpoint Rocketstor Raid Manager

    Installing the HighPoint RocketStor RAID Manager The HighPoint RocketStor Manager (HRM) is the primary link between you and your RAID array. Using the management utilities and menus offered by the HRM, you would be able to access, create, and maintain your RAID arrays.

  • Page 17: How To Login To The Hrm

    How to Login to the HRM You can reach the HRM log in page either by:  Double clicking on the HighPoint RocketStor RAID Manager icon created on your desktop  Opening your preferred web browser and typing http://localhost:7404 in the address bar.

  • Page 18: Formatting The Raid Volumes

    Formatting the RAID Volumes After creating a RAID array, your operating system will recognize that array as a logical disk. However, the array will not be accessible until it is formatted by the operating system. Format the volume when you have finished the following procedures: ...
  • Page 19 4. Once initialized, right click the unallocated disk space for your disk 5. click New Simple Volume 6. Follow the instructions on screen to receive a drive letter...
  • Page 20 7. Once finished, the drive will appear in your OS with the letter you assigned Figure 3. Disk formatted as NTFS and assigned drive letter D:...

  • Page 21: Section 3: Setting Up The Software For Mac Platforms

    Your disk may initially appear offline to the operating system, and you may have to bring it online: 1. In Disk Management, right click the disk you wish to bring online. 2. The disk status will change to Not Initialized; right click the disk again to initialize it.
  • Page 22 Check to make sure the “Driver Installed” status for the RocketRAID 4520 SAS Controller is “Yes”. 2. Install the HighPoint RocketStor RAID Manager (HRM) software. 1) Download the HRM from HighPoint Website: http://highpoint-tech.com/USA_new/series-rs6628A-download.htm 1) Extract the package and double Click the Installation program to start installing the HRM.

  • Page 23: Section 4: Using The Highpoint Rocketstor Raid Manager (Hrm)

    Section 4: Using the HighPoint RocketStor RAID Manager (HRM) How to Login to the HRM You can reach the HRM log in page either by:  Double clicking on the HighPoint RocketStor RAID Manager icon created on your desktop  Opening your preferred web browser and typing...

  • Page 24: Overview Tab

    Overview Tab The GUI Global view provides an overview of what each HighPoint Enclosure connected to your computer detects. It is also the first page you see when logging in.  Enclosure Properties  Storage Properties On the top left of the page is a drop down menu that allows you to select which controller you want to manage (if you have multiple HighPoint controllers connected).

  • Page 25: Viewing Storage Properties

    Viewing Storage Properties 1. Log into the HRM 2. Select the controller from drop down menu on the top left Click Overview Storage Properties  Total: the combined capacity of each physical disk connected to the controller.  Configured: the amount of space used for creating arrays ...

  • Page 26: Advanced Config

    Advanced Config. 1. Log into the HRM 2. Click Advanced Config. The Advanced Config. tab is where you can edit, delete, and maintain your RAID configurations, as well as review the Physical Device information. The Advanced Config. tab has the following functions: ...

  • Page 27: Creating Array

    Creating Array To create an array: 1. Click Advanced Config. 2. Click Create Array An array is a collection of physical disks that will be seen as one virtual drive by your Operating System (OS). Array Type:  JBOD – Just a Bunch of Disks ...
  • Page 28 Each RAID level has its pros and cons based on the application you use it for (Note: Refer to RAID level Quick Reference.) Array Name: the name that will be displayed in Logical Device Information (Default: RAID_<level>_<array number>) Initialization Method : Initialization of a disk sets all data bits to 0, essentially clearing all the data on the drive.

  • Page 29: Adding Spare Disks

    accessing all physical drives when processing large I/O requests. Multiple physical drives working in parallel increases the throughput, meaning better performance. For smaller I/O requests (512 bytes to 4 kilobytes), it is better to have each individual disks handle their own I/O request, improving the IOPS (I/O per second), rather than having one tiny I/O request being handled by multiple disks.
  • Page 30 3. Check the box for the disk you want as a spare under Available Disks. 4. Click Add Spare, and confirm by selecting OK from the pop-up window: 5. The disk has now been assigned as a spare. Click OK to confirm:...

  • Page 31: Obtaining Logical Device Information

    Disks added to the spare pool will be displayed under Spare Pool and can be removed by checking the box before the target drive, then clicking the Remove Spare button. Physical drives marked as a spare will automatically be added to an array whenever there is a disk failure.

  • Page 32: Array Information &Maintenance Options: Normal Status

    Array Information &Maintenance Options: Normal Status Arrays with the Normal status are healthy and functioning properly. Arrays with the Normal status will have the following options: Delete – deletes the selected RAID array Unplug – powers off the selected RAID array – once powered off, the physical disks can be safely removed from the RAID controller Verify –...

  • Page 33: Array Information & Maintenance Options: Critical Status

    Array Information & Maintenance Options: Critical Status Arrays in the Critical status can be accessed and utilized, but are no longer fault tolerant. A Critical array should be rebuilt as soon as possible to restore redundancy. A critical status array has all the normal status options except the following: ...

  • Page 34: Array Information & Maintenance Options: Disabled Status

    Array Information & Maintenance Options: Disabled Status An array with the Disabled status means that the RAID level does not have enough disks to function.  Your data will be inaccessible  Rebuilding will not trigger, since the RAID array does not have enough parity data to rebuild.

  • Page 35: Expanding An Existing Array

    Expanding an Existing Array Important: It is recommended that the array be Verified/Rebuilt before Expanding or Migrating. Once you start an OCE/ORLM procedure, you can stop the process, but it must be resumed until completion. To add more capacity to your current configuration follows these steps: 1.

  • Page 36: Physical Device Information

    The Logical Device Information will change the status to migrating. Physical Device Information  Location – which controller and port the drive is located in  Model – model number of the drive connected  Capacity – total capacity of the drive ...
  • Page 37 Rescan Clicking rescan will force the drivers to report the array status. For any disk(s) you hot plug into the device; do not click rescan until all physical drives are detected and appear under Logical Device Information. Beeper Mute The controller emits a beeping sound whenever: ...

  • Page 38: Settings Tab

    Settings Tab Using this tab, you can change the following: Enclosure Email Notification Security System setting Enclosure: Review the enclosure information or update the BIOS/Firmware. Email Notification: Setting up the event notification via SMTP Email server. The following topics are covered under email: ...
  • Page 39 SMTP settings To set up email alerts: 1. Check the Enable Event Notification box. 2. Enter the ISP server address name or SMTP name 3. Type in the email address of the sender (email account that is going to send the alert) 4.
  • Page 40 The email will include the output recorded in the event log. Example email message: Figure 1. Example event log email Security: Setting the HRM’s log in password, remote log in availability and the port number. Restrict to localhost access (default: Enabled) Remote access to the controller will be restricted when enabled;...

  • Page 41: Password Settings

    Password Settings Changing your HRM password Under Password Setting, type your new password, confirm it, and then click Submit Recovering your HRM password If you wish to revert to the default password: hpt, delete the file hptuser.dat. For Mac Users: 1.

  • Page 42: Event Tab

    When the rebuild is finished, the data may be accessible but may also be inconsistent, due to any bad sectors that were ignored during the procedure. If this option is enabled, HighPoint recommends checking the event log periodically for bad sectors warnings.

  • Page 43: Shi (Storage Health Inspector)

    SHI (Storage Health Inspector)  S.M.A.R.T Attributes  Storage Health Inspector Scheduling SHI outputs information collected using SMART (Self-Monitoring Analysis and Reporting Technology) Hard Drive Technology. The data provided on this tab helps you to anticipate any disk failures based on a variety of monitored hard disk properties. How to Enable SMART Monitoring To access SMART attributes of an individual disk: 1.

  • Page 44: How To Use The Scheduler

    How to Use the Scheduler The Scheduler enables you to schedule disk/array checkups to ensure disks/array are functioning optimally. How to Create a New Verify Task All arrays will appear under New Verify Task 1. Log into the HRM 2. Select the proper controller from the top left drop down 3.

  • Page 45: Section 5: Troubleshooting

    Section 5: Troubleshooting This section provides guidelines to some problems you may encounter:  Handling Critical Arrays  Handling Disabled Arrays  PC hangs when card is installed. Handling Critical Arrays When your disk status turns critical, your array as a whole is still accessible, but one or more disks are faulty (depending on your RAID level), and the array is in danger of failing.

  • Page 46: Rebuilding Stops Due To Bad Sectors

    Rebuilding Stops Due to Bad Sectors If rebuilding fails to complete due to bad disk sector errors (check in the Event Log), there is an option to continue rebuilding on error in the HighPoint HRM. 1. Log into the HRM 2.

  • Page 47: Help

    Configuration Record: collect the RocketStor’s storage information and send it to the HighPoint support team. It is required to register the product on HighPoint Web Support Portal and request the support ID before submit the Configuration Record: Table 1. HRM Icon Guide Critical –...
  • Page 48 Uninitialized The array initialization process has been interrupted, and the process is incomplete. Not Initialized Disk is not initialized yet, and needs to be initialized before use OCE/ORLM Array is performing a OCE/ORLM operation OCE/ORLM has stopped The array expansion process has been stopped. Legacy An existing file system has been detected on the disk.
  • Page 49 ‘verifying’. Disabled The array does not have enough disks to maintain the RAID level. A disabled array is not accessible. OCE/ORLM Array is expanding its capacity or migrating to a different raid level. Status will display ‘Expanding/Migrating’ OCE/ORLM stopped The ‘Expansion/Migrating’ process has been stopped. The status will display ‘Need Expanding/Migrating’...

  • Page 50: Table 2. Raid Level Reference Guide

    Table 2. RAID Level Reference Guide Type Description Min. Usable Advantage Disadvantage Application disks space Each drive can be No fault tolerance - failure Backup Just a bunch of JBOD 100% accessed as a single of one drive results in disk volume complete data loss...

  • Page 51: Highpoint Recommended List Of Hard Drives

    HighPoint Recommended List of Hard Drives HighPoint maintains a list of tested hard drives suitable for RAID applications. Since not every hard drive in the market can be tested, this list is meant to be a general guideline for selecting hard drives operating in a RAID environment. Regular, desktop grade drives are highly not recommended for RAID use.

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