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HighPoint RocketStor 6434TS User Manual

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RocketStor6434TS&6438TS
User Manual
April 8
, 2022
th
Revision 1.0
HighPoint Technologies, Inc.

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  • Page 1 RocketStor6434TS&6438TS User Manual April 8 , 2022 Revision 1.0 HighPoint Technologies, Inc.
  • Page 2 Backup your important data before using HighPoint's products and use at your own risk. In no event shall HighPoint be liable for any loss of profits, or for direct, indirect, special, incidental or consequential damages arising from any defect or error in HighPoint's products or manuals.

  • Page 3: Table Of Contents

    Kit Contents ............................1 Step1: Preparing the RocketRAID HBA (Host Bus Adapter) ............3 Step 2: Install/Update Drivers ......................4 Step 3: Install HighPoint RAID Management (WebGUI) ...............6 Uninstalling HighPoint RAID Management (WebGUI) ..............8 Step 4A: Create RAID Arrays using WebGUI ..................9 Step 4B: Create RAID Array using RocketRAID BIOS (PC only) ..........11 Step 4C: Create RAID Arrays using the RocketRAID Series UEFI ...........
  • Page 4 Appendix B-5: Recover Tab......................55 Appendix B-6: Event Tab ......................... 57 Appendix B-7: SHI (Storage Health Inspector) ................58 Appendix C: WebGUI Icon Guide ....................59 Help ..............................62 HighPoint List of Recommended Hard Drives ................63 Contacting Technical Support ....................... 63...

  • Page 5: Product Overview

    Product Overview The RocketStor 6434TS/6438TS bundle package includes an enclosure for housing your physical drives and a RAID Controller to manage and create RAID arrays of different levels. • RocketStor 6434S/6438S Enclosure • HighPoint RocketRAID 3742A Controller Kit Contents Before getting started, check to see if any items are missing, damaged, or incorrect. For any discrepancy contact your reseller or go to https://www.highpoint-tech.com/support-and-...
  • Page 6 Feature RocketStor 6434TS RocketStor 6438TS Specifications Form Factor External SFF-8644(Mini-SAS) Host Port 1x SFF-8644(Mini-SAS) Cable 2x SFF-8644(Mini-SAS) Cable RAID Controller /Bus RocketRAID 3742A / PCIe 3.0 x8 Interface RAID Level 0, 1, 5, 6, 10, JBOD 0, 1, 5, 6, 10, 50, JBOD Max.

  • Page 7: Table Of Contents

    Write Back and Write Through Storage Monitoring and Management Suite BIOS/Firmware configuration tool, Browser-Based management tool RAID Management Suites: CLI (Command Line Interface) - scriptable configuration tool, API package SMTP Email Alert notification Alarm Buzzer Buzzer beeping for Fan Failure or Temperature exceeds 60° C Operating System Support Windows 7 and later Windows...

  • Page 8: Step 2: Install/Update Drivers

    Drivers provide a way for your operating system to communicate with your new hardware. Updating to the latest drivers ensures your product has the latest performance, stability, and compatibility improvements. Drivers are updated regularly https://www.highpoint-tech.com/ rs6430ts-overview For Windows Users: 1. Download the latest driver files from our website https://www.highpoint-...
  • Page 9 5. Reboot for changes to take effect. For Mac Users: 1. Obtain latest driver online at https://www.highpoint-tech.com/rs6430ts-overview 2. Click the downloaded file. 3. A mounted volume will appear on the desktop. Click the icon to open the volume. 4. Click the driver package to start installation (.pkg file)

  • Page 10: Step 3: Install Highpoint Raid Management (Webgui)

    7. Make sure Driver Installed is Yes Click Apple Icon > About this Mac> System Report > PCI Step 3: Install HighPoint RAID Management (WebGUI) The HighPoint RAID Management (WebGUI) software is a useful tool used to create, maintain, and view your RAID arrays.
  • Page 11 1. Extract and open the contents of the downloaded file. 2. Double-click HighPoint RAID Management.exe. 3. Follow the on-screen instructions to complete the WebGUI installation 4. Double-click the HighPoint RAID Management desktop icon to start the WebGUI. Alternatively, type http://localhost:7402 in your browser address bar.

  • Page 12: Uninstalling Highpoint Raid Management (Webgui)

    3. Double click the HighPointWebGUI.pkg to start the WebGUI installer. 4. Follow the installer on-screen instructions to complete the WebGUI installation. 5. Double-click the HighPoint RAID Management desktop icon to start the WebGUI. 6. Your default web browser will open and prompt for username and password (Default username: RAID / password: hpt).

  • Page 13: Step 4A: Create Raid Arrays Using Webgui

    For Mac Users: 1. Navigate to /Applications/HPTWEBGUI/uninstall. 2. Click on the uninstall script. 3. Type in the Administrator password when prompted. Step 4A: Create RAID Arrays using WebGUI For Mac and Windows users: 1. Login to WebGUI (Default username: RAID / password: hpt). 2.
  • Page 14 3. Click Create Array: 4. The RAID creation page provides many features, options, and settings. 5. Select RAID 5 for Array Type. 6. If desired name the array. The example shown below uses the name “Tutorial Array”. 7. Select Quick Init as the initialization method. (Note: Quick Init gives immediate access to the array by skipping parity synchronization.

  • Page 15: Step 4B: Create Raid Array Using Rocketraid Bios (Pc Only)

    Step 4B: Create RAID Array using RocketRAID BIOS (PC only) RAID arrays can also be created using the RocketRAID BIOS. To enter the RocketRAID 3742A BIOS menu, press CTRL + H during PC boot up. Legacy disks, or disks that contain previous partitions, have to be initialized before they can be used for RAID.
  • Page 16 4. Once initialized, you can proceed to create an array. Create Arrays Navigate to the 'Create' panel b. Press 'Enter', select the RAID type you want to create. E.g create RAID0 01. Press 'Enter', select RAID0: Striping 02. Select 'Array/Device Name' and press 'Enter' to modify the name of the Array 03.

  • Page 17: Step 4C: Create Raid Arrays Using The Rocketraid Series Uefi

    Exit the BIOS, press 'Esc', enter 'y' from the keyboard Step 4C: Create RAID Arrays using the RocketRAID Series UEFI UEFI BIOS Setting Different motherboards will provide different UEFI-related BIOS settings. Please consult your motherboard’s user manual for more information. Set UEFI setting with SuperMicro X11DPH-T motherboard as an example.
  • Page 18 3. Set "Boot Mode Select" to "UEFI". Preparing the USB Flash Drive and UEFI Package When preparing the USB flash dive, make sure to format the USB partition as FAT32. The package must be unzipped directly to the root of the bootable USB flash drive. All of the following items must be present in the root of the USB flash drive.
  • Page 19 2. Enter the following command to flash the UEFI ROM to the RR3742 RAID Controller: rr3742.nsh 3. Next, enter the following command to enter the RAID creation utility: ArrayCreate.efi 4. You can use the commands: create RAID0, delete 1 to create or delete arrays...

  • Page 20: Step 4D: Create Raid Arrays Using Cli (Windows / Linux / Freebsd)

    To create a 4 disk RAID 5 array named Tutorial_Array input the following command: HPT CLI > create RAID5 name=Tutorial_Array disks=1/1,1/2,1/3,1/4 To view the created array, type query arrays. For more HighPoint CLI information type help in the command line or refer to the documentation included in the software package.

  • Page 21: Step 5: Initialize And Format The Raid Array

    Step 5: Initialize and format the RAID Array Before using the newly created RAID array, you must initialize and format the new volume. For Windows Users: 1. After creating the RAID array, open Windows Disk Management. 2. Disk Management will ask to initialize unknown disks either in MBR format or GPT. Figure.
  • Page 22 4. In properties, check and make sure it is an HPT Disk. Figure. Disk properties show HPT Disk 0_0. 5. Once the disk has been confirmed, right click the unallocated space and click New Simple Volume. Figure. Right Click unallocated space, then click New Simple Volume. 6.
  • Page 23 For Mac Users: 1. After creating a RAID array, click Initialize when prompted. (Note: If you ignored the prompt, simply open Disk Utility). Figure. Disk Utility for Mac. 2. In Disk Utility, select the Volume you created on the right, then click the Erase tab. 3.

  • Page 24: Manage Your Raid Array

    Manage your RAID array The following features allow you to monitor and maintain your arrays to prevent any critical failures from occurring: • Spare Pool • Email Notifications • SMART Monitoring RAID Spare Pool Physical drives marked as a spare will automatically be added to a redundant RAID array (RAID levels 1, 10, 5, 50 and 6) whenever there is a disk failure.

  • Page 25: Email Notifications

    Using the RocketRAID 3742A BIOS menu: 1. Navigate to the 'Add/Remove Spare' window 2. Press the up and down keys to select the disk to be added as 'Spare'. 3. Press 'Enter' again to remove 'Spare' Email Notifications When enabled, all added recipients will receive an email notification for any event log entries.
  • Page 26 Note: After you click Change Setting, the password field will be reset. To set up email alerts: Using a Yahoo Mail account as an example: 1. Check the Enable Event Notification box. 2. Enter the ISP server address name or SMTP name For example: smtp.mail.yahoo.com 3.
  • Page 27 Step 2. After a successful login, click "Account Info" under the user name： Step 3. Go to the "Account Info" page, click "Account Security". On the "Account Security" page, click the "Allow apps that use less secure sign in" button: Outlook Setting：...
  • Page 28 Step 2. Click Settings in the upper right corner, select the lower left corner: View all outlook settings Step 3. Enter the redirect page, select mail, then click Sync email Step 4. Let devices and apps use pop select ‘yes’...
  • Page 29 Step 5. choose ‘Let app and devices delete messages from Outlook’ Note: The screenshot below can be used as a reference. The POP setting is the mailbox server. Note: If you are having trouble configuring notification for your Email account, please contact our Technical Support Department Adding Email Recipients...

  • Page 30: Webgui Remote Login

    5. Click add to add the ‘recipient to recipient’ list 6. The added recipient will display in under Recipients The email will include the output recorded in the event log. Example email message: Figure. Example event log email WebGUI Remote Login A user connected to a local network can remotely access the WebGUI using the IP address of the host device.

  • Page 31: Storage Health Inspection (Shi)

    For Mac Users: 1. Open a terminal window on the host computer (computer that is connected to the devices.) 2. Type ifconfig. 3. Look for the connection that has status: active 4. Write the IP address located after inet: Figure. Example: en2 has active status, the IP is 192.168.1.254 Storage Health Inspection (SHI) The Storage Health Inspector (SHI) monitors each individual disk’s health.

  • Page 32: Utilizing The Health Inspector Scheduler

    Disabling SMART monitoring You have the option to disable SMART monitoring on each individual disk: 1. Select the proper controller using the drop down menu on the top left. 2. Click the SHI tab. 3. Click SMART on desired disk. 4.

  • Page 33: Raid Expansion (Oce/Orlm)

    Creating a New Verify Task All arrays will appear under New Verify Task 1. Log in to WebGUI. 2. Select the proper controller from the top left drop down. 3. Click SHI. 4. Click Schedule. 5. Select the array you want to schedule the verify task. 6.
  • Page 34 4. Click the “ORLM” button continue. The WebGUI will display the following warning message. Click OK if you wish to proceed. 5. This will open the “Array transform/transforming” menu:...
  • Page 35 6. First, check the box before the top entry (A) – this is the current array. 7. Next, check the box for each additional drive you want to add to the array (B) 8. Click “Create”. The WebGUI will announce that your new configuration was created successfully.
  • Page 36 4. Click the “ORLM” button continue. The WebGUI will display the following warning message. Click OK if you wish to proceed. 5. This will open the “Array transform/transforming” menu: 6. First, check the box before the top entry (A) – this is the current array. 7.

  • Page 37: Updating Rocketraid Hba Bios/Firmware

    Bugs that are discovered post release are fixed in subsequent updates. Updating BIOS/Firmware using WebGUI Keeping the firmware up to date ensures that your RAID controller has the latest compatibility and performance updates. 1. Locate the latest firmware on our webpage at https://www.highpoint- tech.com/rs6430ts-overview...

  • Page 38: Updating Bios/Firmware Using A Bootable Usb

    Create a bootable USB using a utility such as Rufus. Caution: Creating a bootable USB will erase all previous data stored on it. 1. Download the latest BIOS/Firmware file found at https://www.highpoint- tech.com/rs6430ts-overview 2. Extract the file contents onto the bootable USB 3.

  • Page 39: Troubleshooting - Hardware

    Troubleshooting – Hardware If you face any hardware related issues involving the RS6434S/RS6438S enclosure, disk drives or RAID controller, refer to the following sections for troubleshooting tips. For all other problems, submit a support Enclosure Mute Button The mute button on the back will mute the alarm for enclosure related issues such as enclosure FAN or TEMPERATURE failures.
  • Page 40 Table 2. LED Diagrams LED Location Icon Normal Disk Tray Top • SOLD BLUE: the disk tray is occupied, but the disk is not in use Disk Tray • FLASHING BLUE: the disk is Bottom LED in use (read/write I/O) Power LED •...

  • Page 41: Troubleshooting - Software

    Troubleshooting - Software If you face any software related issues involving the HighPoint RAID Management (WebGUI), refer to the following sections for troubleshooting tips. For all other problems, submit a support ticket at https://www.highpoint-tech.com/support-and- services WebGUI – Connection cannot be established 1.

  • Page 42: Troubleshooting - Raid

    If you face any RAID related issues involving your RAID array, refer to the following sections for troubleshooting tips. For all other problems, submit a support ticket at https://www.highpoint-tech.com/support-and-services Critical Arrays When your disk is critical, that means your array as a whole is still accessible, but a disk or two is faulty (depending on your RAID level) is in danger of failing.

  • Page 43: Disabled Arrays

    Rebuild failed If rebuilding fails to complete due to bad disk sector errors (check in the Event Log), the WebGUI provides an option called “Continue Rebuilding on Error”. 1. Log in to WebGUI. 2. Click Setting tab. 3. Under System Setting, change Enable Continue Rebuilding on Error to Enabled. This option will enable Rebuild process to ignore bad sectors and attempt to make your data accessible.

  • Page 44: Setting Up A Bootable Raid

    USB. 1. On first boot-up, press CTRL + H during the HighPoint RocketRAID splash screen to enter the BIOS RAID creation utility. 2. Exit after creating the array and start from the system startup disk and start Windows Installation.

  • Page 45: Online Array Roaming

    6. You will return to the main screen once flag is set. Online Array Roaming One of the features of all HighPoint RAID controllers is online array roaming. Information about the RAID configuration is stored on the physical drives. So if the...
  • Page 46 Figure. Default Screen upon entering BIOS Table 4. Navigating the BIOS Enter Make a selection Exits a selection menu or exit BIOS Utility Next Item ↑ ↓ → ← Figure. Snapshot of RocketRAID BIOS menu bar Table 5. Menu Bar Key Create Create arrays ：...
  • Page 47 Appendix A-1: Create Tab E.g create RAID5，Cache Policy 'Cache Policy' default: write back Write Back Any data written to the array will be stored as cache, resulting in better I/O performance at the risk of data failures due to power outages. Data will be stored as cache before it is physically written to the disk;...
  • Page 48 Appendix A-4: Settings Appendix A-5: View Appendix A-6: Initializing Disks Legacy disks, or disks that contain previous partitions, have to be initialized before they can be used for RAID. 1. Enter the 'Initialize' window, press 'Enter', the red frame represents the currently selected disk, press 'Enter' again to select the disk.

  • Page 49: Appendix B: Navigating The Highpoint Webgui

    Appendix B: Navigating the HighPoint WebGUI Tab Name Function Global View View HBA (Host Bus Adapter) and Storage Properties View Additional Controller properties Update BIOS/Firmware Physical View disk properties Adjust selected disk behaviors Logical Manage and create RAID arrays Setting...

  • Page 50: How To Login Highpoint Webgui

    Appendix B-1: Global Tab The WebGUI Global view provides an overview of what each HighPoint controller card connected to your computer detects. It is also the first page you see when logging in. • Host Bus Adapter Properties •...

  • Page 51: Appendix B-2: Physical Tab

    Model Name: RocketRAID 3742A SAS Controller • EFI Version: v1.0.3.0 • Vendor: HighPoint Technologies, Inc. Extended Information: Gives you additional information concerning the HBA (Host Bus Adapter) in the enclosure Update Firmware: Allows you to update the controller BIOS through the WebGUI.
  • Page 52 The following properties are part of the Physical Devices Information box under the physical tab. • Model – Model number of the physical drive • Capacity – Total capacity of the physical drive • Revision – HDD device firmware revision number •...

  • Page 53: Appendix B-3: Logical Tab

    Appendix B-3: Logical Tab The Logical tab is where you are edit, delete, and maintain your RAID configurations, as well as, adding drives to your spare pool. The logical tab has the following settings: • Create Array • Spare Pool •...
  • Page 54 • Keep Old Data: Opts to keep all the data on each drive untouched. Best for users that already have HighPoint RAID data on the selected drives. • Quick Init: Grants immediate access to the array volume. This option will delete previous user data, but will not build parity.
  • Page 55 Block Size (default: 64K) [64K, 128K are the supported block sizes] This option allows you to specify the block size (also known as “stripe size”) for specific array types (RAID 0, 1, 5, 6, 10, and 50). Adjusting the block size allows you to tailor the array performance towards specific application.
  • Page 56 Array Information Clicking on the maintenance button will show you the Array information box. Different array statuses (Normal, critical, disabled) will have different maintenance options. Normal Status A Normal Status Array has the following options: Delete – deletes the selected RAID array Unplug –...
  • Page 57 If you insert a new disk, clicking add disk will give you the option to select that disk and add it to the array. Disabled Status A disabled status array means that your RAID level does not have enough disks to function.

  • Page 58: Appendix B-4: Setting Tab

    When rebuild is finished, the data may be accessible but data inconsistency due to ignored bad sectors may cause problems in the future. If this option is enabled, HighPoint recommends user to check the event log for bad sectors.

  • Page 59: Appendix B-5: Recover Tab

    There are 5 levels of priority [Lowest, Low, Medium, High, Highest] Port Number (default: 7402) The default port that the HighPoint WebGUI listens on is 7402. You may change it to any open port. Temperature Unit (default: ° F) The default temperature unit is Fahrenheit, you can change it to Celsius.
  • Page 60 Previously created arrays will be stored under this tab. Recovering an array from here will attempt to recover a ‘disabled’ array and make it ‘normal’. The Recover List will list all your previous and current created arrays. Each entry will list the following properties: •...

  • Page 61: Appendix B-6: Event Tab

    Appendix B-6: Event Tab In the event tab, you can see log entries associated with the HighPoint device. The event log provides useful information when troubleshooting your set up. In the event tab, there are four options available: • Download – Save the log file on your computer •...

  • Page 62: Appendix B-7: Shi (Storage Health Inspector)

    Appendix B-7: SHI (Storage Health Inspector) • S.M.A.R.T Attributes • HDD Temperature Threshold • Storage Health Inspector Scheduling The SHI outputs information collected using SMART (Self-Monitoring Analysis and Reporting Technology) Hard Drive Technology. The data provided on this tab helps you to anticipate any disk failures based on a variety of monitored hard disk properties.

  • Page 63: Appendix C: Webgui Icon Guide

    Appendix C: WebGUI Icon Guide Critical – missing disk A disk is missing from the array bringing it to ‘critical’ status. The array is still accessible but another disk failure could result in data loss. Verifying The array is currently running a disk integrity check. Rebuilding The array is currently rebuilding meaning you replaced a failed disk or added a new disk to a ‘critical’...
  • Page 64 Initializing The array is initializing, either foreground or background initialization Initialization Stopped The initialization has been stopped. Current status is uninitialized. Critical – Inconsistency Data in the array is inconsistent and needs to be rebuilt. Critical – missing disk A disk has been removed or experienced failure, and user needs to reinsert disk or add a new disk.
  • Page 65 Appendix D: RAID Level Reference Guide Type Description Min. Usable Advantage Disadvantage Application disks space Each drive can be No fault tolerance - failure Backup accessed as a single of one drive results in Just a bunch of JBOD 100% volume complete data loss disks...

  • Page 66: Help

    Online Help redirects you to additional documentation concerning the HighPoint WebGUI. Register Product takes you to HighPoint’s web support. On this page you can create a new customer profile where you can register your product or post an online support ticket.

  • Page 67: Highpoint List Of Recommended Hard Drives

    HighPoint List of Recommended Hard Drives HighPoint maintains a list of tested hard drives suitable for RAID applications. Since not every hard drive in the market can be tested, this list is meant to be a general guideline for selecting hard drives operating in a RAID environment. Regular, desktop grade drives are highly not recommended for RAID use.

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