Chapter 8: Shared Line Appearances; Answering A Call On A Shared Line Appearance; Joining A Call On A Shared Line Appearance - Avaya 1616 User Manual

Chapter 8: Shared line appearances

If your call processing system is an Avaya Distributed Office system and depending on how
it is configured, your phone may show shared line appearances on the display screen in
addition to your own lines. A shared line appearance is a line that is shared among multiple
users. You can answer a call, join a call in progress, and make an outgoing call on a shared
line appearance. The procedures to answer, join, and make a call on a shared line appearance
are similar as those for a bridged appearance. But instead of using another person's line, you
are using a shared line.

Answering a call on a shared line appearance

1. Press the call/line appearance button associated with the shared line appearance.
2. Press the Answer softkey.

Joining a call on a shared line appearance

1. Scroll to the call in progress that you want to join.
2. Press the call/line appearance button for the shared line appearance, or press the
Avaya 1616/1616-I IP Deskphone User Guide
The ringing shared line appearance may be selected automatically if there are no
other active calls. If you are on another call when a call comes in to a shared line
appearance, you may have to select the ringing shared line appearance button (just
like for an incoming call to a primary line).
Answering a call on a shared line appearance is basically the same as a call on a
primary line. If the ringing shared line appearance is selected, you can answer by
picking up the handset, by pressing the Speaker or Headset button, or pressing
the Answer softkey.
Join softkey.
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