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Avaya 1616 User Manual

Avaya 1616 User Manual

Acd telephone & voicemail
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Summary of Contents for Avaya 1616

  • Page 1 NOTES & & & - 7 -...
  • Page 2 These icons are displayed on the phone screen: Ringing indicates an incoming call is arriving on this line. Active indicates the line is in use. On Hold/Hold indicates a call is on hold on this line. Or that this line's call was put on hold pending a conference or a transfer. Missed Calls, where # represents the number of missed calls in the call log.
  • Page 3 MODULAR MESSAGING Buttons Description/Actions Setting up Your Modular Messaging Voice Mailbox With the first caller on line (incoming or outgoing, internal or external call): • Press the “Conference” button. • 7 7 7 7 Press the “Message” button on your phone or call ACCESSING The call is placed on hold and next available line appearance is selected.
  • Page 4 Features Description/Steps Call Centre (ACD) Functions External: Lift handset or press “Speaker” then dial followed by the number. You need to log into the queue in order to receive ACD calls. PLACING A CALL Internal: Lift handset or press “Speaker” then dial the extension number. To log in: •...