Avaya 1220 User Manual page 157

Table 10: Troubleshooting Virtual Office (Part 2 of 4)
Displayed
message
Invalid ID (1)
Invalid ID (2)
Invalid ID (3)
Locked from
Login
Permission
Denied (1)
Troubleshooting Your Avaya 1220 IP Deskphone
Probable cause
Incorrect User ID
entered.
User ID is not in
Gatekeeper database.
Incorrect User ID
entered.
Incorrect User ID
entered.
User ID in Gatekeeper
database points to
originating Call Server.
Three failed attempts to
enter the correct
Station Control
Password.
Remote IP Deskphone
has no Station Control
Password.
Action
Enter correct User ID.
Notify system
administrator.
Enter correct User ID.
Enter correct User ID.
Notify system
administrator.
Wait one hour for the
lock to clear
automatically, or notify
system administrator to
clear lock.
Notify system
administrator.
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