Sony SAT-HD300 Operating Instructions Manual page 118

TROUBLESHOOTING
SYMPTOMS SOLUTIONS
117
The Program Guide shows channels
I don't receive.
Cannot receive high-definition chan-
nels.
Normal picture but no sound.
Picture is distorted.
Video image does not fill the TV
screen.
Available channels are missing.
A previously available channel is no
longer available.
4:3 Aspect ratio cannot be selected.
- Contact your service provider to subscribe to all available channels.
- Adjust your antenna or satellite dish to receive all available channels.
(see section 3-4)
- Use the Custom Guide feature to select channels that you receive. (see
section 7-2)
- Whenever you access the GUIDE, make sure you select the CUSTOM
guide (see section 7-2) to show only channels not HIDDEN (see section
8-8). In order to ensure that you do not miss any new channel additions
or special programming, when entering the GUIDE, it will default to ALL.
- Make sure that a multi-sat dish is used to receive all available HD satel-
lite services. (see section 3-4).
- Make sure there is a good signal strength on available satellites or off-air
antenna (see section 8-7 or press the SIGNAL button on the remote control).
- Check volume levels.
- Make sure the TV or Amp is not muted.
- Check that the DIRECTV® HD Receiver is connected properly. (see section 3-7)
- Make sure the proper format is selected. (see section 2-3)
- Make sure the proper aspect ratio is selected. (see section 2-4)
- Make sure the video output is connected to the TV. (see section 3-5)
- Adjust the aspect ratio setting of your TV or monitor if available.
- Check the HD Receiver's Aspect Ratio setting (see section 8-13), press the WIDE
MODE button on the remote control, or check your TV's aspect ratio setting.
- Check with your seNiee provider or local broadcaster to confirm if afull video
image is broadcast.
- If you are a DIRECTV customer, you can add a channel by running the
"Manual Ch. Add" from the SETUP menu or find all available channels by
running the "Auto Program" in the SETUP menu. (see section 8-8)
- Otherwise, if the DIRECTV Receiver is in the ANT/CABLE mode, you can
find available channels by running the "Auto Program" in the SETUP
menu. (see section 8-8)
- Digital channels can be dynamically changed by broadcasters and seNice
providers. Achannel that may have been available in the past may have been
moved or deleted. Consult your local broadcaster or seNice provider.
- Aspect ratio depends on both the incoming program format and the
FOR-
MAT
setting. Once the button for the format is set to a standard defini-
tion (480i/480p) and the incoming program is standard definition, the
aspect ratio can not be adjusted and a warning message will appear on
the screen. (see section 8-13)