Multiple Call Appearances; Shared Lines - Polycom IP 500/501 User Manual

Multiple Call Appearances

Each line on the phone can be configured
to have one or more call appearances. This
is useful if there is an active call and an
incoming call arrives on the same line. In
the example shown, extension 9301 is in
an outbound call with 9304. The second
diagram shows an incoming call from exten-
sion 9305. To answer this incoming call,
put the original call on Hold or press the
Sel
key. Soft key labels are updated on the
display to enable the user to:
Del
1. Answer the incoming call.
2. Reject the incoming call.
Menu
3. Forward the incoming call to another
Messages
extension.
Do Not Disturb
Answering the incoming call places the
original on Hold and refreshes the soft key
labels as indicated (last illustration).
Hold
A user can also place another outbound call
on the same first line. Press Hold during the
first call and press NewCall to obtain dial
tone for a second call.

Shared Lines

The phone supports shared lines
line is indicated by a different line icon. In
the diagram, the first line is private and the
second line is shared. If two phones share
a line, an incoming call to that number will
cause both phones to ring. The call can be
answered on either phone but not both.
If a shared line is in use on one of the
phones, it cannot be used on the other one.
The shared line icon changes to a moving
icon when the line is in use remotely.
Calls on shared lines can be transferred, put
on hold, or added to a conference.
*
and may not be supported on your particular system. Contact
your system administrator to find out.
*
. A shared
Shared lines are an optional feature configured on the server
Directories
Services
Call Lists
Conference
Transfer
Redial
Directories
Services
Call Lists
Conference
Transfer
Redial
Directories
Services
Call Lists
Conference
Transfer
Redial
Directories
Services
Call Lists
Conference
Transfer
Redial
14
1 ABC 2 3 DEF
1 2 3
ABC DEF
4 5 6
GHI JKL MNO
4 5 6
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9
PQRS TUV WXYZ
*
0
OPER
#
0
OPER
1 2 3
ABC DEF
1 2 3
ABC DEF
4 5 6
GHI JKL MNO
4 5 6
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9
PQRS TUV WXYZ
* 0
OPER
#
0
OPER
1 2 ABC 3 DEF
1 2 3
ABC DEF
4 5 6
GHI JKL MNO
4 5 6
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9
PQRS TUV WXYZ
*
OPER 0
#
0
OPER
1 2 3
ABC DEF
1 2 3
ABC DEF
4 5 6
GHI JKL MNO
4 5 6
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9
PQRS TUV WXYZ
OPER 0
* #
0
OPER
Sel
Sel
Del
Del
Menu
Messages
Do Not Disturb
Sel
Sel
Hold
Hold
Del
Del
Menu
Messages
Do Not Disturb
Sel
Sel
Hold Hold
Del
Del
Menu
Messages
Do Not Disturb
Hold Hold
Sel
Sel
Del Del
Menu
Messages
Do Not Disturb
Hold Hold