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15.0 Troubleshooting
Wi-Fi will not stay connected: Device out of range. Check router
antennas are not blocked and router is optimally placed within
house. If optimizing the router does not work, consider a Wi-Fi
range extender.
Wi-Fi will not connect: Assuming the device is within range of the
router, check network SSID and password. Refer to Password Reset,
section 10.0, of the manual.
Email messages and test email not received: Check the spam
message folder for message from alarm@level-sense.com.
False high water float switch readings: Check placement of switch
relative to normal high water line. Slide float and bracket assembly
up so sensor will not activate until water is at a higher level.
False leak or float switch alarm: Check sensor wires are not in
close proximity to high voltage pump wires. This can cause the sensor
to have false readings.
16.0 Support
HAVE A QUESTION?
Send us an email: support@level-sense.com or submit a request
through our webpage: http://www.level-sense.com/pages/support
Contact support
support@level-sense.com
or Phone: 515-957-1050
21
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