HPE GL20 Maintenance And Service Manual
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HPE GL20 Maintenance And Service Manual

HPE GL20 Maintenance And Service Manual

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HPE IoT Gateway GL20 (Formerly HPE
EL20 Intelligent Gateway)
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools,
specifications, and requirements for hardware components and software. This guide is for an
experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the
servicing of computer equipment, trained in recognizing hazards in products, and are familiar
with weight and stability precautions.
Part Number: 853647-005
Published: September 2017
Edition: 5

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  • Page 1 HPE IoT Gateway GL20 (Formerly HPE EL20 Intelligent Gateway) Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
  • Page 2 ™ NVIDIA is a trademark of NVIDIA Corporation in the U.S. and other countries. In mid 2017, Hewlett Packard Enterprise decided to re-brand the HPE EL20 Intelligent Gateway to the following: HPE IoT Gateway GL20 Some documentation and, labeling, or both might reference the following while HPE evaluates the rebrandof the HPE IoT Gateway product line: •...

  • Page 3: Table Of Contents

    Contents Illustrated parts catalog................5 System components........................5 HPE IoT Gateway GL20 spare part................... 6 3G or LTE module/antenna spare parts ................6 WiFi module/antenna spare parts ..................6 Drive spare part........................6 Power supply spare part....................6 Customer self repair................8 Removal and replacement procedures..........17 Required tools..........................17...
  • Page 4 Troubleshooting..................36 Supported operating systems and drivers matrix ...............36 System BIOS..........................36 Using the system BIOS to configure gateway and troubleshoot issues ......36 Accessing the system BIOS.....................36 Setting up the system BIOS..................... 36 BIOS menu components..................36 Navigating and modifying menu options............... 36 Main tab............................

  • Page 5: Illustrated Parts Catalog

    Hewlett Packard Enterprise PartSurfer website (http:// www.hpe.com/info/partssurfer). Item Description HPE IoT Gateway GL20 spare part on page 6 3G or LTE module/antenna spare parts on page 6 WiFi module/antenna spare parts on page 6 Drive spare part on page 6 Power supply spare part on page 6 For more information, see Removal and replacement procedures on page 17.

  • Page 6: Hpe Iot Gateway Gl20 Spare Part

    HPE IoT Gateway GL20 spare part Customer self repair on page 8: Mandatory Description Spare part number HPE IoT Gateway GL20 (8 GB RAM) 847062-001 3G or LTE module/antenna spare parts Customer self repair on page 8: Mandatory Table 1: 3G module spares...
  • Page 7 Description Spare part number GL20 power supply with cord 847060-001 Illustrated parts catalog...

  • Page 8: Customer Self Repair

    Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
  • Page 9 demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit. REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soit effectué...
  • Page 10 Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 11 Parts-only Warranty Service (Garantieservice ausschließlich für Teile) Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung. Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.
  • Page 12 Customer Self Repair Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen.
  • Page 13 • Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. • Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente.
  • Page 14 Customer self repair...
  • Page 15 Customer self repair...
  • Page 16 Customer self repair...

  • Page 17: Removal And Replacement Procedures

    Removal and replacement procedures Required tools You need the following items for some procedures: • T-10 Torx screwdriver • M3.5 (3.5 mm) flathead screwdriver • M3 (3 mm) Phillips screwdriver Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts.

  • Page 18: System Warnings And Cautions

    This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.

  • Page 19: Powering Down The Gateway

    If you must dismount the gateway or remove a non-hot-plug component from the gateway, then you must power down the gateway. 2. Dismount the gateway. If the environment, cabling configuration, or the gateway location creates unstable conditions, then dismount the gateway and place it on a stable surface. 3.

  • Page 20: Removing The Wifi And Lte Combo Antennas

    To replace the component, reverse the removal procedure. Removing the WiFi and LTE combo antennas Procedure 1. Power down the gateway (Powering down the gateway on page 19). 2. Dismount the gateway (Dismounting the gateway on page 19). 3. Locate the correct antenna cable to remove. For antenna connector locations, see Antenna connector locations on page 29.

  • Page 21: Removing And Replacing A Drive

    Removing and replacing a drive Procedure 1. Power down the gateway. 2. Dismount the gateway. 3. Locate the drive tray on the side of the gateway. 4. Loosen the two thumbscrews securing the drive tray to the gateway, and then remove the drive tray. NOTE: Observe the orientation of the drive within the drive tray before you remove it.

  • Page 22: Removing And Replacing A 3G/Lte Module

    5. Using a T-10 Torx screwdriver, remove the four screws securing the drive to the drive tray. 6. Remove the drive. To replace the component, reverse the removal procedure. You must press the Power On/Off button twice to power on the gateway. Removing and replacing a 3G/LTE module Procedure 1.

  • Page 23: Removing And Replacing A Half-Length Wifi/Wlan Module

    6. Remove the module. To replace the component, reverse the removal procedure. Press the Power On/Off button twice to power on the gateway. NOTE: The 3G/LTE module can be installed in either of the two PCI slots. If there is only one 3G/LTE module installed, Hewlett Packard Enterprise recommends installing in the slot on the right.

  • Page 24: Removing And Replacing A Full-Length Wifi/Wlan Module

    5. Using a T-10 Torx screwdriver, remove the two screws securing the half-length WiFi module to the gateway. 6. Remove the half-length WiFi module and adapter assembly. To replace the component, reverse the removal procedure. Press the Power On/Off button twice to power on the gateway. Removing and replacing a full-length WiFi/WLAN module Procedure 1.

  • Page 25: Removing And Replacing An Antenna

    3. Remove the bottom access panel (Removing the bottom access panel on page 20). 4. Disconnect the two antenna cables from the antenna connectors on the full-length WiFi module. 5. Using a T-10 Torx screwdriver, remove the two screws securing the full-length WiFi module to the gateway.

  • Page 26: Removing And Replacing A Power Supply

    To replace the component, reverse the removal procedure. You must press the Power On/Off button twice to power on the gateway. Removing and replacing a power supply Procedure 1. Power down the gateway (Powering down the gateway on page 19). 2.

  • Page 27: Component Identification

    Component identification Front panel components LAN1 LAN2 HDMI Optional I/O 1 Optional I/O 2 Item Description USB 2.0 connectors (2) HDMI connector Drive bay VGA connector LAN connectors (2) Optional I/O serial connectors (RS-232 or RS-422/485) (2) USB 3.0 connectors (2) Front panel LEDs and buttons LAN1 LAN2...

  • Page 28: Rear Panel Components

    Item Description Status Reset button Press to reset the system Drive LED Solid or flashing white = Drive active Off = Drive not active Power LED Solid green = System on Off = System off Power On/Off button Solid white = System on Off = System off The reset button is indented and you might need a tool such as a pin to press it.

  • Page 29: Expansion Board Components

    Expansion board components Item Description SIM card holders 3G module slots WiFi/WLAN module slots Antenna connector locations LAN1 LAN2 HDMI Optional I/O 1 Optional I/O 2 System PIN 0-5 PIN 6-7 PIN 8-9 1 2 3 3 4 5 6 7 8 9 POE1 POE2 POE3 POE4 Item...

  • Page 30: Connector Pin Assignments

    Connector pin assignments RJ-45 LAN connector pin assignments Signal name TX+ (10/100), BI_DA+ (GHz) TX- (10/100), BI_DA- (GHz)- RX+ (10/100), BI_DB+ (GHz) BI_DC+ (GHz) BI_DC- (GHz) RX- (10/100), BI_DB- (GHz) BI_DD+ (GHz) BI_DD- (GHz) NC, if present, means that there is no connection. HDMI connector pin assignments The HDMI link supports resolutions of up to 4096 x 2304 at 24 Hz.

  • Page 31: Usb Connector Pin Assignments

    Assignment TMDS_Data1-/DP_Data1- TMDS_Data0+/DP_Data2+ TMDS_Data0-/DP_Data2- TMDS_Clock+/DP_Data3+ TMDS_Clock-/DP_Data3- SCL/AUX_CH+ SDA/GND DDC GND/AUX_CH- +5 V/Hot-plug detect Hot-plug detect return DP_PWR USB connector pin assignments The USB interface supports plug and play. The upper USB connector supports only USB 2.0 while the lower USB connector supports USB 3.0. USB connector pin assignments...

  • Page 32: Digital I/O Connector Pin Assignments

    Assignment +5 V Ground SSRX- SSRX+ SSTX- SSTX+ +5 V Ground Digital I/O connector pin assignments 0 1 2 3 4 5 6 7 8 9 DO GND Assignment 0 to 5 Digital input 6 and 7 Digital output 8 and 9 Ground VGA D-SUB connector pin assignments Digital I/O connector pin assignments...

  • Page 33: System Audio Connector Pin Assignments

    Assignment Green Blue Ground Ground Ground Ground Ground DDC Date H Sync V Sync DDC Clock System audio connector pin assignments Assignment Line in Line out Optional I/O serial port pin assignments The two optional I/O serial ports are compatible with RS-232, RS-422, and RS-485 signals. RS-232 signal RS-422 signal RS-485 signal...

  • Page 34: Power Input Connector Pin Assignments

    RS-232 signal RS-422 signal RS-485 signal Power input connector pin assignments The connector provides 9~36 VDC input. Assignment Unassigned Power Over Ethernet connector pin assignments There are four 10/100 PoE ports: • Four ports support up to 7 W (full load) at IEEE802.3af Class 2 •...
  • Page 35 Assignment Rx +/DC + RX -/DC + Tx +/DC - Unused Unused Tx -/DC - Unused Unused Component identification...

  • Page 36: Troubleshooting

    For more information on Hewlett Packard Enterprise Certified and Supported systems for the operating systems available for your system, see the Hewlett Packard Enterprise OS support website: http://www.hpe.com/info/ossupport ROM, BIOS, and driver support For more information on Hewlett Packard Enterprise Certified and Supported systems for the latest...

  • Page 37: Main Tab

    Procedure 1. Access the system BIOS. 2. Press the right arrow key to navigate to the tab to modify. 3. Press the up and down arrow keys to navigate to the sub-menu options on the left frame. 4. When you reach a sub-menu option to modify, press the Enter key. 5.

  • Page 38: Advanced Tab

    The date must be entered in the MM/DD/YY format. The time must be entered in the HH:MM:SS format. 6. Do one of the following: • Press the F4 key to save the new values and exit. • Press the Esc key to exit without saving. Advanced tab The Advanced tab has the following menu options: •...

  • Page 39: Pci Subsystem Settings

    PCI Subsystem Settings The PCI Bus driver version and common settings are displayed, including: • PCI Latency Timer—Displays value programmed into the PCI Latency Timer Registry • VGA Palette Snoop—Enables or disables VGA palette register snooping • PERR# Generation—Enables or disables the PCI device to generate PERR# •...

  • Page 40: Sata Configuration

    • CPU AES—Enables or disables CPU Advanced Encryption Standard instructions • Boot performance mode—Enables user to select the performance state that the BIOS will set before OS handoff • EIST—Enables or disables Intel SpeedStep • Turbo Mode—Enables or disables Turbo mode •...

  • Page 41: Embedded Controller Configuration

    • EHCI Hand-Off—Offers user a workaround for the OS without EHCI hand-off support. The EHCI ownership change should be claimed by the EHCI driver. • USB Mass Storage Driver Support—Enables or disables mass storage support • USB transfer time-out—Enables user to set the time-out value for control, bulk, and interrupt transfers •...

  • Page 42: Pch-Io Configuration

    PCH-IO Configuration • PCI Express Configuration—Displays PCIE1~PCIE8 root port detail configuration settings: ◦ PCI Express Clock Gating—Enables or disables PCI Express Clock Gating for each root port ◦ DMI Link ASPM Control—Enables or disables the DMI Link ASPM Control ◦ DMI Link Extended Synch Control—Enables user to configure the Mini PCI Express setting ◦...

  • Page 43: System Agent (Sa) Configuration

    • PCIE Wake from S5—Enables or disables PCIE device wake up from S5 • USB Wake From S4 Support—Enables or disables USB to wake the system from S4 • SLP_S4 Assertion Width—Enables user to set a delay • Restore AC Power Loss—Enables user to set off, on, and last state System Agent (SA) Configuration •...

  • Page 44: Csm Parameters

    CSM parameters • Launch CSM—Enables or disables CSM launch • Boot option filter—Enables user to select which devices the system can boot to • Launch PXE OpROM policy—Enables user to control the execution of UEFI and legacy PXE Option • Launch Storage OpROM policy—Enables user to control the execution of UEFI and legacy Storage Option ROM •...

  • Page 45: Secure Boot

    Secure Boot The system mode and secure boot configuration is displayed, including the following: • Secure Boot—Enables or disables Secure Boot • Secure Boot Mode—Secure Boot mode selector. Enables user to change the image execution policy and manage secure boot keys •...
  • Page 46 • Discard Changes and Reset—Enables user to reset the system without saving the changes • Save Changes—Enables user to save changes made so far to any of the options • Discard Changes—Enables user to discard changes made so far to any of the options •...

  • Page 47: Specifications

    Specifications Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). Environmental specifications Specification Value Temperature range — Operating -20°C to 60°C (-4°F to 140°F) with 0.7 m/s air flow with extended temperature peripherals 0°C to 45°C (32°F to 113°F) with 0.7 m/s air flow...

  • Page 48: Power Consumption Specifications

    Rated input current ~12.5 A (@ 12 VDC) Power supply output Rated output voltage 19.0 V Rated output current 7.89 A Power consumption specifications Specification Value Typical 70 W with full load on PoE Maximum 35 W The four-port PoE power budget is 30 W in total. Each PoE port supports up to <15 W at 802.3af Class 3. Power consumption specifications...

  • Page 49: Acronyms And Abbreviations

    Acronyms and abbreviations ACPI Advanced Configuration and Power Interface Advanced Encryption Standard Active Management Technology ASPM active state power management Azalia Intel high-definition audio BIOS Boot Specification CPUID CPU identification Compatibility Support Module cTDP configurable Thermal Design Power Desktop Management Interface DVMT dynamic video memory technology EHCI...
  • Page 50 Intel Smart Connect Technology IMON Load Current Monitor Link Power Management long-term evolution Management Engine Platform Controller Hub peripheral component interconnect PCI Express Peripheral Component Interconnect Express PCIe Peripheral Component Interconnect Express System Management Interrupt Power over Ethernet Push-to-Talk preboot execution environment real-time clock Thermal Design Power UEFI...
  • Page 51 Extensible Host Controller Interface Acronyms and abbreviations...

  • Page 52: Documentation Feedback

    Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

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