Technical Support Options - Allen-Bradley PowerFlex 750 Series Programming Manual

Technical Support Options

Parameter(s) Name
956 Fault Frequency
957 Fault Amps
958 Fault Bus Volts
954 Status1 at Fault
955 Status2 at Fault
962 AlarmA at Fault
963 AlarmB at Fault
951 Last Fault Code
What You Need When You Call Tech Support
When you contact Technical Support, please be prepared to provide the
following information:
• Order number
• Product catalog number and drives series number (if applicable)
• Product serial number
• Firmware revision level
• Fault code listed in P951 [Last Fault Code]
• Installed options and port assignments
Also be prepared with:
• A description of your application
• A detailed description of the problem
• A brief history of the drive installation
• First-time installation, product has not been running
• Established installation, product has been running
The data that is contained in the following parameters help in initial
troubleshooting of a faulted drive. You can use this table to record the data
provided in each parameter listed.
Description
Captures and displays the output speed of drive at time of last fault.
Captures and displays motor amps at time of last fault.
Captures and displays the DC bus voltage of drive at time of last fault.
Captures and displays [Drive Status 1] bit pattern at time of last fault.
Captures and displays [Drive Status 2] bit pattern at time of last fault.
Captures and displays [Alarm Status A] bit pattern at time of last fault.
Captures and displays [Alarm Status B] bit pattern at time of last fault.
A code that represents the fault that tripped the drive.
Rockwell Automation Publication 750-PM001N-EN-P - February 2017
Troubleshooting
Parameter Data
Chapter 6
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