If You Have To Contact Technical Support - Allen-Bradley PowerFlex 753 Quick Start Manual

If You Have to Contact Technical Support

If your drive application is for a fan or a pump and you are having difficulty tuning the motor to the drive, review the
recommendation Knowledgebase article "486982 - PowerFlex 753 or 755 Drive: Centrifugal Fan/Pump Setup Guide".
Prior to contacting technical support resource, collect the following information and be ready to provide it to the support
representative.
Nameplate Information
Drive Catalog Number
Nameplate 1: Specifications and Custom Catalog Number
representing options installed at factory.
See Nameplate 2 (Located behind HIM)
for equivalent base catalog number and separate options
Cat No. 20G11 N G 011 AA0NNNNN
UL Open Type/IP20 - without Debris Hood and Conduit Plate
UL Type 1 - only with Debris Hood and Conduit Plate
If Nameplate 1 is not visible, record the values of the following parameters.
P20 [Rated Volts]
Device Version Information
Access the Device Version screen on the HIM and record the necessary information.
1. Access the Status screen.
Stopped
0.000 Hz
PowerFlex 753
480V 4.2A
20F...B4P2
00
ESC REF PAR#
2. Use the or
Port 00 for the host drive).
3. Press the key to display its last-viewed folder.
4. Use the or
20F
Series: A
20G
400V Class 480V Class
P21 [Rated Amps]
AUTO
F
TEXT
key to scroll to the Port of the device whose firmware version you want to view (for example,
key to scroll to the DIAGNOSTIC folder.
Rockwell Automation Publication 750-QS001A-EN-P - March 2015
1...3 4 5 6
(753)
(755)
P22 [Rated kW]
7 8...10 11 12
Reference Section
13
83