Warranty Service - IBM ThinkPad 310E User Manual

Product Warranties

Warranty Service

To obtain warranty service for the Machine, you should contact your reseller or call IBM. In the United States, call IBM at 1-800-772-2227.
In Canada, call IBM at 1-800-565-3344. You may be required to present proof of purchase.
Depending on the Machine, the service may be 1) a "Repair" service at your location (called "On-site") or at one of IBM's or a reseller's
service locations (called "Carry-in") or 2) an "Exchange" service, either On-site or Carry-in.
When a type of service involves the exchange of a Machine or part, the item IBM or your reseller replaces becomes its property and the
replacement becomes yours. The replacement may not be new, but will be in good working order and at least functionally equivalent to the
item replaced.
It is your responsibility to:
1. obtain authorization from the owner (for example, your lessor) to have IBM or your reseller service a Machine that you do not own
2. where applicable, before service is provided —
a) follow the problem determination, problem analysis, and service request procedures that IBM or your reseller provide,
b) secure all programs, data, and funds contained in a Machine,
c) inform IBM or your reseller of changes in a Machine's location, and
d) for a Machine with exchange service, remove all features, parts, options, alterations, and attachments not under warranty
service. Also, the Machine must be free of any legal obligations or restrictions that prevent its exchange; and
3. be responsible for loss of, or damage to, a Machine in transit when you are responsible for the transportation charges.
Extent of Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Unless IBM specifies otherwise, IBM provides non-lBM machines on an "AS IS" basis. However, non-lBM manufacturers may provide
their own warranties to you.
Misuse, accident, modification, unsuitable physical or operating environment, improper maintenance by you, removal of product labels or
parts identification labels, or failure caused by a product for which IBM is not responsible may void the warranties.
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. HOWEVER, SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF
THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
In Canada, warranties include both warranties and conditions.
Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
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IBM ThinkPad 310E/310ED: User's Guide