How To Receive Customer Support And Service; Getting Help By Telephone - IBM ThinkPad 310E User Manual

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How to Receive Customer Support and Service

Purchasing an IBM PC hardware product entitles you to help and
support during the warranty period. If you need additional support
and services, a wide variety of extended solutions that address
almost any need are available for purchase.

Getting Help by Telephone

During the warranty period, you can get help and information by
telephone, at no additional charge, through the IBM PC Support
Line. Expert technical-support representatives are available to
assist you with questions you might have on the following:
Setting up your computer
Installing and setting up IBM options purchased from IBM or an
IBM reseller
Using the 30-day support for the preloaded operating system
Arranging for service
Please have the following information ready when you call:
Serial number of your computer and your proof of purchase
Description of the problem
Exact wording of any error messages
Hardware and software configuration information for your
system
If possible, be at your computer when you call.
In the U.S. and Puerto Rico, call 1-800-772-2227.
In Canada, call 1-800-565-3344.
These services are available 24 hours a day, 7 days a week. Your
technical-support representative can also fax or mail additional
technical or product information to you, such as:
Sales information
Product brochures
Locations of IBM resellers
Services available through IBM
Customer Support and Service
Chapter 8. Solving Computer Problems
8-13

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