IBM ThinkPad 310E Troubleshooting Manual
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IBM ThinkPad 310E Troubleshooting Manual

IBM ThinkPad 310E Troubleshooting Manual

Solving computer problems
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Download this manual See also: Hardware Maintenance Manual, Reference
Copyright IBM Corp. 1997
Chapter 8. Solving Computer Problems
Computer problems can be caused by software, hardware, or both.
You can diagnose and solve many problems with the assistance of
the built-in self-tests. If a hardware problem is detected by the self-
tests, an error message is displayed.
You can then identify the problem for the service representative.
Make a note of all error codes and give them to the service
representative when you call for service. Troubleshooting charts an
other information will help you determine what corrective action to
take.
Important
Use this chapter to test and diagnose only IBM products. Using the
charts on non-IBM products can cause misleading error information
or incorrect computer responses. When testing non-IBM products,
refer to the instructions supplied with those products.
Frequently Asked Questions and Problems ....................................8-2
Troubleshooting Charts ...................................................................8-6
POST Error Codes ....................................................................8-6
Runtime Error Codes ................................................................8-9
Getting Service ..............................................................................8-10
Recording your Computer Problem.........................................8-11
Listing Installed Options ..........................................................8-12
Recording Identification Numbers ...........................................8-12
How to Receive Customer Support and Service ...........................8-13
Getting Help by Telephone ...............................................8-13
ThinkPad EasyServ ..........................................................8-14
Online Housecall...............................................................8-14
Getting Information by Fax ...............................................8-15
Using Electronic Support Services ...................................8-15
Purchasing Additional Services...............................................8-16
Enhanced PC Support Line ..............................................8-16
Network and Server Support Line.....................................8-17
Ordering Support Line Services........................................8-17
Warranty and Repair Services..........................................8-18
Obtaining IBM Operating System Updates .............................8-19
Ordering Publications .......................................................8-19
About Your Warranty...............................................................8-19
8-1

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Summary of Contents for IBM ThinkPad 310E

  • Page 1: Table Of Contents

    Important Use this chapter to test and diagnose only IBM products. Using the charts on non-IBM products can cause misleading error information or incorrect computer responses. When testing non-IBM products, refer to the instructions supplied with those products.

  • Page 2: Frequently Asked Questions And Problems

    Frequently Asked Questions and Problems Questions I pressed the power switch but the notebook does not start or boot-up. IBM ThinkPad 310E/310ED: User’s Guide This section provides: Common problems and their corresponding actions. Frequently asked questions and their answers. Actions Look at the status indicator on the display panel.
  • Page 3 Questions Nothing appears on the screen. The keyboard does not respond. The serial mouse does not work. Frequently Asked Questions and Problems Actions The notebook's power management system automatically blanks the screen to save power. Just press any key to turn the display back on.
  • Page 4 The printer does not work. No audio comes out from the notebook. The image is not full-screen. IBM ThinkPad 310E/310ED: User’s Guide Actions Do the following: Make sure that the printer is connected to a power outlet and it is turned on.
  • Page 5 Questions The PC Card does not work. Frequently Asked Questions and Problems Actions Check the following: Make sure that the PC Card is connected to a PC Card slot. Make sure that PhoenixCard Manager is installed and works correctly in DOS/Windows 3.11. Press F2 while the ThinkPad logo is being displayed after power-on to enter the BIOS Utility.

  • Page 6: Troubleshooting Charts

    If the preceding items are correct, disconnect the keyboard/mouse connector from the computer and verify that the operation of the system keyboard is correct. If the system keyboard works correctly, have the keyboard/mouse connector of the external keyboard serviced. IBM ThinkPad 310E/310ED: User’s Guide...
  • Page 7 Error Codes Action 030, 031 Try using the TrackPoint III. If the TrackPoint III does not work, turn off the computer and all attached devices. Turn on the computer first; then turn on the attached devices. If there is still a problem, do the following: If the computer has no external mouse connected, have the computer serviced.
  • Page 8 3. Go to the System Security screen and make sure no I/O addresses are shared by two devices. 4. Exit the BIOS Utility and save the changes. If the problem persists, have the computer serviced. IBM ThinkPad 310E/310ED: User’s Guide...

  • Page 9: Runtime Error Codes

    Error Codes Action There is an IRQ (interrupt request) conflict. Do the following: 1. Turn off the computer. 2. During POST, press F2 to enter the BIOS Utility. 3. Go to the System Security screen and make sure no IRQs are shared by two devices.

  • Page 10: Getting Service

    Getting Service 8-10 IBM ThinkPad 310E/310ED: User’s Guide If you need further assistance, call your IBM authorized reseller or IBM marketing representative. When requesting service, describe the error message or problem to the service representative. Error messages can help identify what service action is required and help the service representative provide quick and efficient service.

  • Page 11: Recording Your Computer Problem

    Recording your Computer Problem Use this sheet for your problem reporting. Computer information: Machine type: __________ Serial number: __________ Date of purchase: __/__/__ A kind of problem: Continuous problem Error code: _______________________________________ Operating systems and their version if available: DOS Version _____ Windows 3.1 Windows 95 Used application programs at the time of the problem:...

  • Page 12: Listing Installed Options

    Getting Service Listing Installed Options Recording Identification Numbers 8-12 IBM ThinkPad 310E/310ED: User’s Guide When requesting repair service, you might need to know which options you have in your system. Check or write the names of your options below. DIMM (16MB or 32MB)

  • Page 13: How To Receive Customer Support And Service

    How to Receive Customer Support and Service Purchasing an IBM PC hardware product entitles you to help and support during the warranty period. If you need additional support and services, a wide variety of extended solutions that address almost any need are available for purchase.

  • Page 14: Thinkpad Easyserv

    ThinkPad EasyServ is a courier repair service for IBM mobile products wherein your ThinkPad computer will be picked up, sent to IBM for repair, and then returned to the location of your choice. This service is available at no additional charge during the warranty period.

  • Page 15: Getting Information By Fax

    (LANs). You can call the IBM PC Company Automated Fax System 24 hours a day, 7 days a week.

  • Page 16: Purchasing Additional Services

    Commercial online services that contain information about IBM products include: CompuServe** Use the following GO word: ThinkPad. PRODIGY** Use the Jump command; type IBM and select PC Product Support. America Online** Use the Go to keyword IBM. During and after the warranty period, you can purchase additional services, such as support for IBM and non-IBM hardware, operating systems, and application programs;...

  • Page 17: Network And Server Support Line

    Network and Server Support includes all the features of the Enhanced PC Support Line and is available for simple or complex networks made up of IBM workstations and servers using major network operating systems. In addition, many popular non-IBM adapters and network interface cards are supported.

  • Page 18: Warranty And Repair Services

    For Network and Server Support Line, select document 11683. In Canada, contact IBM Direct at 1-800-465-7999, or: Call 1-800-465-3299. In all other countries, contact your IBM reseller or IBM marketing representative. For more information or to purchase these services: In the U.S., call 1-800-772-2227.

  • Page 19: Obtaining Ibm Operating System Updates

    IBM Software Solutions Center. In the U.S. or Canada, call 1-800-992-4777. IBM authorized reseller or IBM marketing representative. Ordering Publications Additional publications are available for purchase form IBM. For a list of publications available in your country: In the U.S. and Puerto Rico, call IBM PC Books at 1-800-426-7282.

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