Appendix C. Warranty Information; Warranty Service And Support; Before You Call For Service - IBM ThinkPad R50 Series Service And Troubleshooting Manual

Appendix C. Warranty information

This appendix contains warranty information for your ThinkPad, warranty
period, warranty service and support, and the IBM Statement of Limited
Warranty.

Warranty service and support

With the original purchase of an IBM ThinkPad, you have access to extensive
support. During the IBM Machine warranty period, you may call IBM or your
reseller for problem-determination assistance under the terms of the IBM
Statement of Limited Warranty.
The following services are available during the warranty period:
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide
the applicable level of service, either on-site or at an IBM service center as
determined by IBM.
Engineering Change management - Occasionally, there might be changes
that are required after a product has been shipped from IBM. In those
instances, IBM will make Engineering Changes (ECs) available that apply to
your hardware.
The following items are not covered under warranty service:
Replacement or use of non-IBM parts. All IBM parts contain a 7-character
identification in the format IBM FRU XXXXXXX.
Identification of non-IBM software problem sources.
Installation of customer replaceable units (CRUs).
Installation and configuration of machine code or licensed internal code
that is designated as customer installable.
If you do not register your computer with IBM, you might be required to
present proof of purchase to obtain warranty service.

Before you call for service

You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
publications that are provided with your computer and software.
© Copyright IBM Corp. 2003
55