Verizon TG790 Setup And User Manual
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Verizon TG790 Setup And User Manual

Verizon TG790 Setup And User Manual

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  • Page 1 Verizon Home Service Gateway TG790 Setup and User Guide...

  • Page 3: Table Of Contents

    Getting Started ............1 Check the Box Contents....................... 3 Getting to Know the HSG ......................4 1.2.1 Front Panel ............................5 1.2.2 Back Panel.............................. 7 Setup................9 Connect the HSG to the Cantenna..................11 Power on the HSG ........................12 Connect Your Network Devices ....................13 2.3.1 Wireless Connection to the HSG....................14 2.3.2...
  • Page 4 GUI: My Network............41 Network Status..........................42 Network Connections.........................43 5.2.1 Ethernet Properties...........................44 5.2.2 Wireless Access Point Properties ....................45 5.2.3 Coax Connection ..........................46 5.2.4 Broadband Connection (Ethernet) .....................48 5.2.5 Broadband Connection (Coax).....................50 GUI: Firewall Settings ..........53 GUI: Parental Control ..........55 Parental Control..........................56 Rule Summary ..........................58 7.2.1...
  • Page 5 GUI: System Monitoring........... 77 Router Status..........................79 Advanced Status...........................80 9.2.1 System Logging ..........................81 9.2.2 Full Status/System wide Monitoring of Connections ............82 9.2.3 Traffic Monitoring ..........................83 9.2.4 Bandwidth Monitoring........................84 9.2.5 IGMP Proxy ............................85 Support..............87 10.1 General Troubleshooting ......................89 10.2 Troubleshooting Your Wireless Connection ..............91 10.3 Resetting your HSG........................93 10.4 Configuring Dynamic IP Addressing on Windows............95...

  • Page 7: Getting Started

    Getting Started...
  • Page 8 One or more network devices The Cantenna The Cantenna is located on the roof and is the interface between your home network and the Verizon 4G LTE network. The Cantenna controls the following network devices: DTV Set Top Boxes Port Forwarding...

  • Page 9: Check The Box Contents

    Getting Started Check the Box Contents Your box should contain the following items: Item Description This Quick Installation Guide The Safety and Regulatory Notices The Wall Mount Instructions The Home Service Gateway. In this Setup and User Guide we will refer to it as HSG. One power supply One yellow Ethernet cable (RJ-45) When one of these items is missing call...

  • Page 10: Getting To Know The Hsg

    Getting Started Getting to Know the HSG This section introduces you to the different components of the HSG. Topic Page “1.2.1 Front Panel” “1.2.2 Back Panel” DMS-CTC-20110909-0007 v0.1...

  • Page 11: Front Panel

    Getting Started 1.2.1 Front Panel Status LEDs WPS button Components On the front panel of your HSG, you can find: The Status LEDs: These Status LEDs allow you to check the state of the services offered by the HSG. WPS button: The WPS button allows you to add new wireless clients to your local network in a swift and easy way, without the need to enter any of your wireless settings (network name, wireless key, encryption type).
  • Page 12 Getting Started Description WiFi Indicates the connectivity to the Cantenna. DMS-CTC-20110909-0007 v0.1...

  • Page 13: Back Panel

    LAN port Allows you to connect your local devices (e.g. a computer) using Gigabit Ethernet. WAN port Allows you to connect your HSG to the Cantenna. Phone port Allows you to connect your telephone to the Verizon telephone network. DMS-CTC-20110909-0007 v0.1...
  • Page 14 Getting Started DMS-CTC-20110909-0007 v0.1...

  • Page 15: Setup

    Setup...
  • Page 16 Setup Overview To setup your HSG, you have to complete the following steps: 1 If a different router was being used previously, disconnect it. Remove all components, including power supplies and cables; they will not work with the HSG. 2 Connect the HSG to the Cantenna. For more information, see “2.1 Connect the HSG to the Cantenna”...

  • Page 17: Connect The Hsg To The Cantenna

    Setup Connect the HSG to the Cantenna Procedure Cantenna Coax cable 1 Take one end of the coaxial cable and connect into the coaxial wall jack. 2 Connect the other end to the Coax port of your HSG. 3 After a few minutes, the WAN Coax LED must be solid green. If this is not the case, make sure that the coaxial cable is connected properly at both ends.

  • Page 18: Power On The Hsg

    Setup Power on the HSG Procedure Power 1 Take the power supply that is included in your box. 2 Connect the power cord to the Power port of your HSG. 3 Plug the other end into an electrical outlet. 4 Push the On/Off button to turn on the HSG. 5 Wait a few minutes to allow the HSG to complete the start up phase.

  • Page 19: Connect Your Network Devices

    Setup Connect Your Network Devices Introduction This section helps you to connect your network devices (for example, a computer, a network printer,...) to the HSG network. Connection options If you want to connect your computer to the HSG using: A wireless connection, proceed with “2.3.1 Wireless Connection to the HSG”...

  • Page 20: Wireless Connection To The Hsg

    Setup 2.3.1 Wireless Connection to the HSG Requirements Your network device must be equipped with a WiFi-certified wireless client. Your network device must be configured to obtain an IP address automatically. This is the default setting. Procedure If you want to connect a computer using the wireless network, configure the wireless client on your computer with the wireless settings printed on the label of your HSG.
  • Page 21 Setup Connect your computer on Windows 7 Proceed as follows: 1 Click the wireless network icon ( )in the notification area. 2 A list of available wireless networks appears. Double-click the HSG access point. Note The HSG is listed with the network name (ESSID) that is printed on the bottom of your HSG (for example: TTTG7).
  • Page 22 Setup 4 Windows prompts you to enter the network security key. Type the WPA key that is printed on the bottom of your HSG in the Network key and Confirm network key box and click Connect. Connect your computer on Windows XP Proceed as follows: 1 Right-click the wireless network connection icon ( )in the notification area...
  • Page 23 Setup 4 You are now connected to the HSG: Connect your computer on Mac OS X Proceed as follows: 1 Click the Airport icon on the menu bar. 2 A list of available wireless networks appears. Select the HSG from the list. Note The HSG is listed with the network name (ESSID) that is printed on the bottom of your HSG (for example: TTTG7).

  • Page 24: Wired Connection To The Hsg

    Setup 2.3.2 Wired Connection to the HSG Requirements Both your network device (for example, a computer, an Ethernet switch,...) and HSG must have a free Ethernet port. Your network device must be configured to obtain an IP address automatically. This is the default setting. For more information, see “10.4 Configuring Dynamic IP Addressing on Windows”...

  • Page 25: Graphical User Interface (Gui)

    Graphical User Inter- face (GUI)
  • Page 26 Graphical User Interface (GUI) Introduction The Graphical User Interface (GIU) allows you to configure your HSG from your web browser. Requirements JavaScript must be enabled on your browser (this is the default setting). For more information, consult the help of your web browser. Accessing the GUI Proceed as follows: 1 Open your web browser.
  • Page 27 Graphical User Interface (GUI) Menu The menu bar on the front contains the following items: Icon Name For more information, see... Main “3.1 Main” on page Wireless Settings “4 GUI: Wireless Settings” on page My Network “5 GUI: My Network” on page Firewall Settings “6 GUI: Firewall Settings”...

  • Page 28: Main

    Graphical User Interface (GUI) Main Main page The Main page provides a summary view of the main services of the HSG. The content of the page is divided into three groups: My Router For more information, see “3.1.1 My Router ” on page My Network For more information, see “3.1.2 My Network”...

  • Page 29: My Router

    Graphical User Interface (GUI) 3.1.1 My Router Introduction The My Router pane displays the status of the HSG’s network and Internet connection and contains the following items: Router Status Broadband Connection Quick Links Router Status The Router Status informs you about the status of your Internet connection: Icon Description Indicates that the HSG is connected to the Internet.
  • Page 30 Graphical User Interface (GUI) To view more information about your broadband connection: 1 Under Broadband Connection, click the Disconnected or Connected link: 2 Depending on whether you choose Ethernet or Coax for your WAN connection, one of the following pages appears: The Broadband Connection (Ethernet) Properties page For more information, see “5.2.5 Broadband Connection (Coax)”...
  • Page 31 “8.5 Users” on page Adding a Webcam Click this link to view the instructions for connecting a webcam to your network. Verizon Help Click this link to view the online help of your HSG. Logout: Click this link to quit your session. You will need to re-enter your user name and password to return to the GUI.

  • Page 32: My Network

    Graphical User Interface (GUI) 3.1.2 My Network Introduction The My Network pane, provides you an overview of the devices that are currently connected to the HSG. The following information is provided for each device: PC Name: Displays the name that will be used to reference to this device.
  • Page 33 Graphical User Interface (GUI) Windows Shared Folders link to view the shared folders of this computer. Test Connectivity to check if the device is currently connected to the HSG. Close to return to the Main page. DMS-CTC-20110909-0007 v0.1...

  • Page 34: Action Zone

    Stay up to date on the latest Hollywood happenings, special offers and more at Verizon Surround. MUSIC to browse to the music channel of Verizon Surround. VIDEO to browse to the music section of Verizon Surround.

  • Page 35: Gui: Wireless Settings

    GUI: Wire- less Settings...

  • Page 36: Wireless Status

    GUI: Wireless Settings Wireless Status Introduction The Wireless Status page provides you an overview of the wireless settings that are currently used by your HSG. Overview The following settings are available: Radio Enabled: Displays whether the HSG’s wireless radio is active. SSID: To be able to distinguish one wireless network from another, each wireless network has its own network name, often referred to as Service Set IDentifier...
  • Page 37 GUI: Wireless Settings WPA2 (default): The most recent and most secure version of WPA. Choose this version if you are sure that all your wireless clients support WPA2. WPA: The first version of WPA. Choose this option if you are sure that none of your wireless clients support WPA2.

  • Page 38: Basic Security Settings

    GUI: Wireless Settings Basic Security Settings Introduction The Basic Security Settings page allows you to configure the basic wireless settings of your HSG in a step-by-step approach. Overview of the steps This section describes: Step 1: Turn Wireless ON/OFF Step 2: Change the SSID setting to any name or code you want Step 3: Channel Step 4: Click on the button next to WEP Step 5: Select a WEP Key...
  • Page 39 GUI: Wireless Settings Step 4: Click on the button next to WEP In this step you are able to use WEP encryption to secure your wireless connection. WEP has been proven to have some security issues. It is recommended to keep the Off option selected and use WPA(2) instead.
  • Page 40 GUI: Wireless Settings 2 If needed complete the other steps. 3 Click Apply. Step 7: Write down wireless settings This step gives you an overview of the settings that will be active as soon as you click the Apply button on the bottom of the page. You can print or write down this overview, to APPLY YOUR CHANGES Do not forget to click Apply on the bottom of your page to activate your changes.

  • Page 41: Advanced Security Settings

    GUI: Wireless Settings Advanced Security Settings Introduction The Advanced Security Settings page allows you to take your wireless security to the next level. To improve the security of your wireless network you can add the following security levels: Level 1: Encrypt your wireless traffic with a wireless key to make sure that only the sender and the receiver can read the data that is sent over your wireless connection.

  • Page 42: Securing Your Wireless Connection

    GUI: Wireless Settings 4.3.1 Securing Your Wireless Connection Encryption types The HSG supports the following encryption types: WEP: The least safe encryption type used for wireless connections. WEP has been proven to have security issues. Only use this encryption if your wireless device does not support WPA(2).

  • Page 43: Ssid Broadcast

    GUI: Wireless Settings 4.3.2 SSID Broadcast SSID To be able to distinguish one wireless network from another, each wireless network has its own network name, often referred to as Service Set IDentifier (SSID). All your wireless devices on your network must use this network name (and the correct encryption).

  • Page 44: Wireless Mac Authentication

    GUI: Wireless Settings 4.3.3 Wireless MAC Authentication MAC Address A MAC (Media Access Control) address is a unique hexadecimal code that identifies a device on a network. Each network device has such a MAC address. MAC Authentication When using MAC authentication, you allow or deny devices to access to your network based on their MAC address.

  • Page 45: B/G/N Mode

    GUI: Wireless Settings 4.3.4 802.11b/g/n Mode Introduction The 802.11b/g/n Mode page allows you to specify which wireless standards you want to support. Wireless standards The HSG is able to support the following wireless standards: 802.11n offers the highest speed (up to 130Mbps) and best range. 802.11g offers speeds up to 54Mbps.

  • Page 46: Other Advanced Wireless Options

    Changing the Advanced Wireless Options may affect your router's wireless performance. Do not make any changes to these options unless you have been instructed to do so by Verizon support personnel. Accessing the Advanced Wireless Options page Proceed as follows: 1 On the Wireless Settings menu, click Advanced Security Settings.

  • Page 47: Gui: My Network

    GUI: My Network...

  • Page 48: Network Status

    GUI: My Network Network Status Introduction The Network Status page provides you an overview of the devices that are currently connected to the HSG. Device Information The following information is provided for each device: PC Name: Displays the name that will be used to reference to this device. Connection Type: Displays how the device is connected to the HSG (Ethernet, Wireless or Coax).

  • Page 49: Network Connections

    GUI: My Network Network Connections Warning The settings covered in this section should be configured by experienced network technicians only! Introduction The Network Connections page allows you to configure the network connections of your HSG. Click or the name of the connection to edit or view the settings of the connection.

  • Page 50: Ethernet Properties

    GUI: My Network 5.2.1 Ethernet Properties Introduction The Ethernet Properties page allows you to view the properties of the Ethernet switch of your HSG. Accessing the Ethernet Properties page Proceed as follows: 1 On the My Network menu, click Network Connections. 2 The Network Connections table appears.

  • Page 51: Wireless Access Point Properties

    GUI: My Network 5.2.2 Wireless Access Point Properties Introduction The Wireless Access Point Properties page allows you to: View the properties of the wireless access point of your HSG. View/ change the network name (SSID) of the wireless access point. Access Proceed as follows: 1 On the My Network menu, click Network Connections.

  • Page 52: Coax Connection

    GUI: My Network 5.2.3 Coax Connection Introduction A Coax connection connects devices (such as set-top boxes) to the HSG Router using a coaxial cable. The Coax Properties page allows you to view/change the settings of this connection. Accessing the Coax Properties page Proceed as follows: 1 On the My Network menu, click Network Connections.
  • Page 53 GUI: My Network Channel Allowable frequency Network Coordinator Mode Transmit Power Control Maximum Transmit Power Privacy Statistics to view the statistics of your Coax connection Node statistics to view the statistics of the devices that are using the Coax connection. DMS-CTC-20110909-0007 v0.1...

  • Page 54: Broadband Connection (Ethernet)

    GUI: My Network 5.2.4 Broadband Connection (Ethernet) Introduction The Broadband Ethernet connection connects the HSG Router to the Internet using an Ethernet cable. The Broadband Connection (Ethernet) Properties page allows you to view/ change the settings of this connection. Accessing the Broadband Connection (Ethernet) Properties page Proceed as follows: 1 On the My Network menu, click Network Connections.
  • Page 55 GUI: My Network Subnet mask: The subnet mask is used in combination with the IP address to identify your network. Default Gateway: The server that is used to pass traffic outside the local network. DNS Server: The DNS servers used by the Broadband Connection (Ethernet). These servers will translate the DNS names (for example: www.google.com) into IP addresses (for example: 74.125.230.84).

  • Page 56: Broadband Connection (Coax)

    GUI: My Network 5.2.5 Broadband Connection (Coax) Introduction A Coax Broadband connection connects the HSG Router to the Internet using a coaxial cable. The Broadband Connection (Coax) Properties page allows you to view/change the settings of this connection. Accessing the Broadband Connection (Coax) Properties page Proceed as follows: 1 On the My Network menu, click Network Connections.
  • Page 57 GUI: My Network The DHCP setting The DNS settings The routing table DMS-CTC-20110909-0007 v0.1...
  • Page 58 GUI: My Network DMS-CTC-20110909-0007 v0.1...

  • Page 59: Gui: Firewall Settings

    GUI: Fire- wall Settings...
  • Page 60 GUI: Firewall Settings Introduction The firewall controls the flow of data between the local network and the Internet. Both incoming and outgoing data are inspected and then either accepted (allowed) or rejected (barred) from passing through according to a set of rules. To make sure that your entire network is protected the firewall is integrated in the Cantenna.

  • Page 61: Gui: Parental Control

    GUI: Parental Control...

  • Page 62: Parental Control

    GUI: Parental Control Parental Control Introduction The Parental control page allows you to: Block a website: When the user tries to access the blocked page he will get the standard page announcing that this page has been blocked. For more information, see “Blocking a website”...
  • Page 63 GUI: Parental Control 3 Select Block the following website and enter the URL of the Website that you want to block in the Website box for example (www.evil.com). 4 Click Apply. Redirecting a website to another website Proceed as follows: 1 On the top menu, click Parental Control.

  • Page 64: Rule Summary

    GUI: Parental Control Rule Summary Introduction The Rule Summary page allows you to view or change the existing parental control rules. Changing a parental control rule Proceed as follows: 1 On the Parental Control menu, click Rule Summary. 2 The Rule Summary page appears. 3 Click: to edit a rule.

  • Page 65: Parental Control Log

    GUI: Parental Control 7.2.1 Parental Control Log Introduction The Parental Control Log page allows you to view when people tried to access the a blocked page. Accessing the Parental Control Log page Proceed as follows: 1 On the Parental Control menu, click Parental Control Log. 2 The Parental Control Log page appears.
  • Page 66 GUI: Parental Control DMS-CTC-20110909-0007 v0.1...

  • Page 67: Gui: Advanced Settings

    GUI: Advanced Settings...
  • Page 68 GUI: Advanced Settings Introduction The Advanced page allows you to configure the more advanced services of both the HSG and the Verizon. To access the Advanced, proceed as follow: 1 On the top menu, click Advanced. 2 The Advanced page appears.
  • Page 69 GUI: Advanced Settings Configuration Click: System Settings to change the system settings of the HSG. For more information, see “8.7 System Settings” on page Port Configuration to configure the Ethernet LAN ports. For more information, see “8.8 Port Configuration” on page Date and time Click Date and Time to configure the HSG clock and calendar of the HSG.

  • Page 70: Diagnostics

    GUI: Advanced Settings Diagnostics Introduction The Diagnostics page allows you to ping a device or website. Ping is used to test if a host (for example, a website, a computer) is reachable. Procedure To diagnose network connectivity: 1 On the top menu, click Advanced. 2 The Advanced page appears.
  • Page 71 GUI: Advanced Settings Round trip time, you can see the amount of time it took for the packet to get back to the HSG. DMS-CTC-20110909-0007 v0.1...

  • Page 72: Restore Defaults

    GUI: Advanced Settings Restore Defaults Introduction The Restore Defaults page allows you to return to the factory defaults of your HSG. For more information, see “10.3 Resetting your HSG” on page DMS-CTC-20110909-0007 v0.1...

  • Page 73: Reboot Gateway

    GUI: Advanced Settings Reboot Gateway Introduction This Reboot Gateway page allows you to restart your HSG. WARNING During the reboot all services provided by the HSG will be unavailable. Procedure To reboot the HSG: 1 On the top menu, click Advanced. 2 The Advanced page appears.

  • Page 74: Arp Table

    GUI: Advanced Settings ARP Table The Address Resolution Protocol is a protocol that translates the IP address of a network device into its MAC address. The ARP table page The ARP Table page provides you a mapping between the IP address and the MAC address of the device that is using this IP address.

  • Page 75: Users

    GUI: Advanced Settings Users Introduction The Users page allows you to manage the user accounts for access to the HSG GUI. 1 On the top menu, click Advanced. 2 The Advanced page appears. Click HSG Advanced Settings on the bottom of the page and then click Yes to confirm that you want to access the advanced settings.

  • Page 76: Dns Server

    GUI: Advanced Settings DNS Server Introduction The Domain Name System (DNS) translates domain names into IP addresses and vice versa. The HSG’s DNS server is an auto-learning DNS, which means that when a new computer is connected to the network, the DNS server learns its name and automatically adds it to the DNS table.
  • Page 77 GUI: Advanced Settings to edit an existing DNS entry. to delete an existing DNS entry. Adding a DNS entry On the DNS Server page: 1 Click Add DNS Entry at the bottom of the page. 2 The DNS Entry page appears. 3 Enter a DNS name for the host in the Host Name box.

  • Page 78: System Settings

    GUI: Advanced Settings System Settings Introduction The System Settings page allows you to configure various system and management parameters. The page is divided into the following groups: Gateway Status Security Gateway Status Under Gateway Status, the following properties are available: Home Service Gateway’s Hostname Specify the HSG’s host name by entering it into the text box.

  • Page 79: Port Configuration

    GUI: Advanced Settings Port Configuration Introduction The Port Configuration page allows you to set up the HSG’s Ethernet ports as either Supported speeds The HSG supports the following speeds: 1 Gigabit (=1000 Megabits) per second (Gbps) 100 Megabits per second (Mbps) 10 Megabits per seconds The HSG also has an Auto setting where it automatically selects the highest speed supported by the connected device.

  • Page 80: Date And Time

    GUI: Advanced Settings Date and Time Introduction The Date and Time page allows you to configure the date and time that the HSG will be using for System logging. For more information, see “9.2.1 System Logging” on page Accessing the Date and Time page Proceed as follows: 1 On the top menu, click Advanced and then click Yes to confirm that you want to access the advanced settings.

  • Page 81: 8.10 Ip Address Distribution

    GUI: Advanced Settings 8.10 IP Address Distribution Introduction The HSG’s DHCP server makes it possible to easily add computers configured as DHCP clients to the network. It provides a mechanism for allocating IP addresses to these hosts and for delivering network configuration parameters to them. For example, a client (host) sends out a broadcast message on the network requesting an IP address for itself.
  • Page 82 GUI: Advanced Settings 3 The Routing page appears. Click: or the name of the entry to change the settings. Connection List to see the current DHCP connections. Access Control to allow/deny access for specific client based on their MAC address of the client. DMS-CTC-20110909-0007 v0.1...

  • Page 83: Gui: System Monitoring

    GUI: System Monitoring...
  • Page 84 GUI: System Monitoring Introduction The System Monitoring menu consists of the following items: Router Status For more information, see “9.1 Router Status” on page Advanced Status For more information, see “9.2 Advanced Status” on page DMS-CTC-20110909-0007 v0.1...

  • Page 85: Router Status

    GUI: System Monitoring Router Status Introduction The Router Status page provides basic information about your HSG. Accessing the Router Status page On the top menu, click System Monitoring. DMS-CTC-20110909-0007 v0.1...

  • Page 86: Advanced Status

    GUI: System Monitoring Advanced Status Introduction The Advanced Status page contains more advanced status information that is bundled in the following groups: System Logging: For more information, see “9.2.1 System Logging” on page Full Status/System wide Monitoring of Connections: For more information, see “9.2.2 Full Status/System wide Monitoring of Connections”...

  • Page 87: System Logging

    GUI: System Monitoring 9.2.1 System Logging Introduction The System Logging page summarizes the last events recorded on your Thomson Gateway. Accessing the System Logging page Proceed as follows: 1 On the top menu, click System Monitoring and then click Yes to confirm that you want to access the advanced settings.

  • Page 88: Full Status/System Wide Monitoring Of Connections

    GUI: System Monitoring 9.2.2 Full Status/System wide Monitoring of Connections Introduction The Full Status/System wide Monitoring of Connections page provides an overview of all network connections. Accessing the System Logging page Proceed as follows: 1 On the top menu, click System Monitoring and then click Yes to confirm that you want to access the advanced settings.

  • Page 89: Traffic Monitoring

    GUI: System Monitoring 9.2.3 Traffic Monitoring Introduction The HSG constantly monitors traffic within the local network and between the local network and the Internet. The Traffic Monitoring page allows you to view up-to- the-second statistical information about data received from and transmitted to the Internet, and about data received from and transmitted to computers in the local network.

  • Page 90: Bandwidth Monitoring

    GUI: System Monitoring 9.2.4 Bandwidth Monitoring Introduction The Bandwidth Monitoring page allows you to view the traffic sent or received by the HSG during a specific time slot. Accessing the System Logging page Proceed as follows: 1 On the top menu, click System Monitoring and then click Yes to confirm that you want to access the advanced settings.

  • Page 91: Igmp Proxy

    GUI: System Monitoring 9.2.5 IGMP Proxy Introduction The IGMP Proxy task allows you to view IGMP Proxy multicast group memberships and statistics. Viewing the IGMP Proxy Multicast Group Membership page Proceed as follows: 1 On the top menu, click System Monitoring and then click Yes to confirm that you want to access the advanced settings.
  • Page 92 GUI: System Monitoring DMS-CTC-20110909-0007 v0.1...

  • Page 93: Support

    Support...
  • Page 94 Support Call the Help Desk If this Troubleshooting section does not provide a solution to your problem, please call the Help Desk at 800-837-4966. DMS-CTC-20110909-0007 v0.1...

  • Page 95: 10.1 General Troubleshooting

    The HSG is either powered off or starting Phone Green Solid Connected to the Verizon telephone network. Blinking Call ongoing or connecting to the Verizon telephone network. Solid Failed to connect to the Verizon telephone network. Orange Blinking Voice mail message available.
  • Page 96 Support Color State Description Ethernet Green Solid Connected to the Ethernet device, no activity Blinking Connected to the Ethernet device, activity No device connected. DMS-CTC-20110909-0007 v0.1...

  • Page 97: 10.2 Troubleshooting Your Wireless Connection

    Support 10.2 Troubleshooting Your Wireless Connection Windows can not find the HSG access point If the built-in Windows wireless client manager can not find your HSG access point: If you are using a laptop, check if your laptop has a button to enable/disable the wireless client.
  • Page 98 Support Use WPA2 as encryption. For more information, see “4.3.1 Securing Your Wireless Connection” on page 36 DMS-CTC-20110909-0007 v0.1...

  • Page 99: 10.3 Resetting Your Hsg

    Support 10.3 Resetting your HSG Resetting your HSG If at some point you can no longer connect to the HSG or you want to make a fresh install, it may be useful to perform a reset to factory defaults. Warning A reset to factory default settings deletes all configuration changes you made.
  • Page 100 Support 2 Use a pen or an unfolded paperclip to push the recessed Reset button for 5 seconds and then release it. Reset 3 The HSG restarts with the factory default settings DMS-CTC-20110909-0007 v0.1...

  • Page 101: Configuring Dynamic Ip Addressing On Windows

    Support 10.4 Configuring Dynamic IP Addressing on Windows Windows 7/Vista 1 Select Network and Sharing in the Control Panel. 2 Click View Status, then click Properties. 3 Click Continue in the User Account Control window. 4 In the General tab of the Local Area Connection Properties window select Internet Protocol Version 4 (TCP/IPv4), then click Properties.
  • Page 102 Support DMS-CTC-20110909-0007 v0.1...

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