10.1 General Troubleshooting - Verizon TG790 Setup And User Manual

10.1 General Troubleshooting

Check the LEDs
If the HSG does not work as expected, the status LEDs on the front panel may
provide you enough information to locate the problem:
LED Color
Power Green
Red
Off
Internet Green
Orange
Off
Phone Green
Red
Orange
Off
WiFi Green
Off
DMS-CTC-20110909-0007 v0.1
State Description
Solid Powered on.
Blinking Upgrade ongoing.
Do not remove any cables or switch off the
HSG when the HSG is upgrading.
Solid Self-test failed, indicating device
malfunction
Not powered.
Solid Connected to the Internet, no activity
detected.
Blinking Connected to the Internet, activity.
Solid Failed to connecting to the Internet.
The HSG is either powered off or starting
up.
Solid Connected to the Verizon telephone
network.
Blinking Call ongoing or connecting to the Verizon
telephone network.
Solid Failed to connect to the Verizon telephone
network.
Blinking Voice mail message available.
The HSG is either powered off or
telephony is not enabled.
Solid Wireless is enabled on your HSG, no
activity
Blinking Wireless is enabled on your HSG, activity
Wireless is disabled on your HSG.
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