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Verizon Network Manager Nodes User Manual

Verizon communications network manager nodes user guide
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Network Manager Nodes
Module 1 -
Introduction to Nodes, IMPLs, & Quicks
User Guide
Version 1.08

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Summary of Contents for Verizon Network Manager Nodes

  • Page 1 Network Manager Nodes Module 1 - Introduction to Nodes, IMPLs, & Quicks User Guide Version 1.08...
  • Page 2 © 2007, 2008 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names, logos, and slogans identifying Verizon’s products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries.

  • Page 3: Table Of Contents

    Networx Universal Customer Center Overview ... 1-1 Product Overview ... 2-1 Review the Network Control System ... 3-1 Network Control System ... 3-2 Analyze Nodes-Based Routing ... 4-1 Nodes-Based Routing ... 4-1 Node ... 4-1 Model (Reusable) ... 4-1 Label ... 4-2 Value-Based Node ...
  • Page 4 Plan Compare ... 9-6 Copy Classic to Nodes ... 10-1 Change Your Main Plan ... 10-4 Delete a Classic Plan ... 10-5 View and Maintain Orders ... 11-1 Use the Order Filter ... 11-2 Set Column Preferences ... 11-3 View the Order List ... 11-4 Interpret the Order List ...

  • Page 5: Networx Universal Customer Center Overview

    Networx Universal Customer Center Overview The Networx Universal Customer Center (NUCC) is a single source solution for fVerizon and fMCI tools. Access all of the tools you need to manage your network 24 X 7 with a single login. • Create and track online orders for products and services.
  • Page 6 Version 1.08 January 15, 2008...

  • Page 7: Product Overview

    Product Overview Network Manager Overview Network Manager provides near real-time traffic management for both basic and advanced toll-free services. This is accomplished by providing definition and control of origination, routing, and termination features. Dynamically manage and configure inbound network resources. •...
  • Page 8 Version 1.08 January 15, 2008...

  • Page 9: Review The Network Control System

    DAPs, and ensures that all three DAPs are synchronized with identical customer records. Data Access Points (DAPs) store the call processing information used by Verizon switches to route calls. Verizon switches communicate with the DAPs for every call, receiving feature database information including routing, termination, and special handling instructions.

  • Page 10: Network Control System

    5. The SCM sends the call processing information to each of the three redundant DAPs where it is stored until needed by a Verizon switch. 6. The switch requests information about call routing from one of the DAPs when a call is processed.

  • Page 11: Analyze Nodes-Based Routing

    Analyze Nodes-Based Routing Nodes-Based Routing • Provides flexibility when routing toll-free numbers. • Requires no predetermined hierarchy. • Utilizes reusable models, labels, and single-use value nodes. Node • A set of values that are connected by branches. • Creates “decision points”, or call flow instructions, on a routing plan. •...

  • Page 12: Label

    Analyze Node-Based Routing, cont’d Label • Group of values of the same type that is assigned to a branch in a model. • Required if a branch contains more than six values. • Used in multiple models. • Can be edited and changes apply globally. •...

  • Page 13: Routing Node Types

    TGT: Target • GTO: Go To • STR: Structure - Reusable sub-section of routing plans • IGT: IP Gateway Termination to access your Verizon VoIP application • WEB: Web Center - access your Web Center Platform January 15, 2008 Version 1.08...
  • Page 14 Version 1.08 January 15, 2008...

  • Page 15: Identify Details In The Navigation Tree

    Identify Details in the Navigation Tree The main navigation tree on the Network Manager Home page enables you to navigate and view the set, number, and plan details. When you initially enter Network Manager, the Search dialog appears enabling you to search for a Corp ID, Plan, Set ID, and number.

  • Page 16: Navigation Tree Node Details

    Navigation Tree Node Details Expand 1. Expand the Corp ID that contains the toll-free number, set, or plan with which you want to work. 2. Expand NLP to view sets of your toll-free numbers. A Number Level Plan (NLP) is used to route a single toll-free number.

  • Page 17: Corporation Details

    Navigation Tree Node Details, cont’d The Home page is the first dialog that appears when you open Network Manager. It enables you to view node details of any Corp ID node assigned to you. You can access components to view, add, edit, delete, validate, and submit routing plans associated with your Corp ID(s).

  • Page 18: Set Details

    Navigation Tree Node Details, cont’d Set Details • Lists the Set ID in which you are working. • Displays the Set Level of the plan. Plans that are assigned to Set 888 are plan level 0. Plans assigned to a subset of Set 888 are set level 1. Number Details •...

  • Page 19: View And Print A Plan

    View and Print a Plan SECTION You can view and print nodes-based plans. This is useful before editing or implementing a plan. 1. Select the plan you want to view from the navigation tree on the left side of the Home page. 2.

  • Page 20: View Plan Details

    View Plan Details The Plan Details dialog enables you to view the options you selected when you created the plan. You can change the plan name or time zone by right-clicking on the plan name and selecting Change Plan (refer to Module 2 for instructions on changing a plan). 1.

  • Page 21: View The Details Of A Parent Or Child Node

    View the Details of a Parent or Child Node Network Manager enables you to view the values of a parent or child node. 1. Select the node you want to view from the Routing Plan Maintenance dialog. 2. Right-click and select View. The View Model dialog appears. 3.

  • Page 22: View Termination Details

    View Termination Details The Termination Details dialog has a four-tab structure that enables you to view Detail, Automatic Number Identification (ANI), Dialed Number Identification Service (DNIS), and Outbound details of a selected termination during plan viewing, creation, or editing. You can also see the details of DAL terminations in your plan.
  • Page 23 View Termination Details, cont’d Termination Node Information Detail Tab ANI Tab DNIS Tab Outbound Tab January 15, 2008 Termination Details Displays the Termination ID and Description, Service ID, the termination’s Corp ID, indicator for a Cross Corp Term, and Network Call Redirect (NCR). Displays the activation date, service status, switch trunk ID, Enhanced Voice Services (EVS) termination, and real-time ANI (RTA) delivery of your selected termination.

  • Page 24: View A Structure

    View a Structure You can view a structure in a plan while in View mode. Figure 6-5: Routing Plan Maintenance 1. Select the STR node. 2. Right-click and select Expand Structure. The structure appears. Figure 6-6: Routing Plan Maintenance Version 1.08 January 15, 2008...

  • Page 25: Implement A Plan

    Implement a Plan SECTION Implement a plan to make it the active routing for the toll-free number, or schedule it to make it active at a future date and time. Figure 7-1: Home Page 1. Expand the Corp ID, NLP, Set ID, and toll-free number. 2.

  • Page 26: Implementation Details

    Implementation Details Figure 7-2: Implementation Details 4. Select Activate Trigger Points in the Trigger Point section to activate trigger points when the plan is implemented. This option is only available if Trigger Points are in the plan. 5. De-select the As soon as possible option and select the date and time you want from the Effective Date and Time field if you want the plan to implement in the future.

  • Page 27: Implement Order Results

    Implement Order Results Figure 7-3: Result of the IMPL request 8. Click OK in the Results of the IMPL request dialog to return to the Home page. 9. Select the Set level on the navigation tree. 10. Click the Refresh icon on the toolbar to see the results of your implementation in the navigation tree.
  • Page 28 Version 1.08 January 15, 2008...

  • Page 29: Perform Quick Percent Allocations And Termination Changes

    Perform Quick Percent Allocations and SECTION Termination Changes Network Manager enables you to adjust percent allocations in real-time through the Quick function. The Quick function also enables you to replace, add, and delete terminations, treatments, and change DAL terminations in your routing plan. Perform a Quick Quicks are available only for the “plan in use”...

  • Page 30: Change The Percent Allocation

    Change the Percent Allocation Figure 8-2: Routing Plan Maintenance - Quick Change 3. Double-click the lightning bolt on the branch you want to change a percent node. The Quick Change dialog automatically appears. 4. Double-click the termination you want to adjust. 5.

  • Page 31: Set A Rollback Date And Time

    Set a Rollback Date and Time Figure 8-3: Submit Percent Allocation Change 9. Type remarks in the Remarks field, if applicable. 10. Click Continue to permanently save and complete the percent allocation change. -OR- Check the Rollback Order option to go back to the original percent allocation and termination(s) at a later date.

  • Page 32: Replace A Termination

    Replace a Termination 1. Select a toll-free number from the navigation tree on the Home page. 2. Click the Quick icon on the toolbar. The Node Routing Plan Maintenance dialog appears. 3. Double-click the lightning bolt on the branch where you want to change the termination. The Quick Change dialog appears.

  • Page 33: Termination Selection (Quick)

    Termination Selection (Quick) Figure 8-5: LTerm Select 6. Select the replacement termination. 7. Click OK. You are returned to the Quick Change dialog. 8. Click Close. The Routing Plan Maintenance dialog reappears. 9. Click the Approve icon on the toolbar. The Submit Quick dialog appears. 10.
  • Page 34 Add a Termination (Quick) 1. Select a toll-free number from the navigation tree on the Home page. 2. Click the Quick icon on the toolbar. The Routing Plan Maintenance dialog appears. 3. Double-click the lightning bolt on the branch where you want to change the termination. The % Allocation dialog appears.
  • Page 35 Add a Termination, cont’d 12. Click Continue to permanently save and complete the termination(s) changes. -OR- Check the Rollback Order option to go back to the original percent allocation and termination(s) at a later date. Select a date and time from the Select rollback date drop-down lists. January 15, 2008 Version 1.08...

  • Page 36: Delete A Termination Or Treatment (Quick)

    Delete a Termination or Treatment (Quick) 1. Select a toll-free number from the navigation tree on the Home page. 2. Click the Quick icon on the toolbar. The Routing Plan Maintenance dialog appears. 3. Double-click the lightning bolt on the branch where you want to change the termination. The Quick Change dialog appears.

  • Page 37: Redefine A Dal Termination

    Redefine a DAL Termination 1. Select a toll-free number from the navigation tree on the Home page. 2. Click the Quick icon on the toolbar. The Routing Plan Maintenance dialog appears. 3. Double-click the lightning bolt on the branch where you want to change a DAL termination. The Quick Change dialog appears.
  • Page 38 Redefine a DAL Termination, cont’d Figure 8-9: DAL Termination Node - Redefine a DTR 6. Select the Cross Corp from the Cross Corp drop-down list, to change the corporation you are terminating, if applicable. 7. Select the Service ID from the Service ID drop-down list, to change the dedicated trunk group you are terminating, if applicable.

  • Page 39: Limited Quick

    Limited Quick Through security entitlements (Module 3 Section 9), your company administrator can set restrictions on users to limit them to Quick changes only. The Limited (Super) Quick function enables you to change the percent allocation for a Number, EVS, SRP, or Structure but restricts termination changes.
  • Page 40 Limited Quick, cont’d 8. Click Approve. The Submit Quick dialog appears. Figure 8-11: Submit Quick with Pending Order 9. Type remarks in the Remarks field, if applicable. 10. Click Continue. The Home page reappears. Note: Users can be restricted to the Limited Quick function and make only Quick percent changes based on their security profile.

  • Page 41: Perform A Quick From The Integrated Call Tree (Ict)

    Perform a Quick from the Integrated Call Tree (ICT) The Integrated Call Tree (ICT) enables you to view your plans in one view and execute quick percent allocations. Plans that are built using ICT features (voice nodes) do not have this option available.
  • Page 42 Perform a Quick from the ICT, cont’d All of your percent allocated terminations are highlighted. You can change the percentage for each percent allocation node, if applicable. Figure 8-13: ICT 3. Double-click the highlighted termination for which you want to change the percentage allocated.

  • Page 43: Submit An Ict Quick Order

    Submit an ICT Quick Order The Quick Order dialog displays the toll-free number, Plan ID, Order #, and Action. When it shows that your order was successful in the Action column, you can go to Order Maintenance to make sure it is complete. Figure 8-14: Quick Orders 8.
  • Page 44 8-16 Version 1.08 January 15, 2008...

  • Page 45: View Plan History And Compare

    View Plan History and Compare SECTION You can view the order history for a plan as well as compare order differences. This enables you to view what changes were made to a plan and how it was routed before the changes were made. View the Order History for a Plan Figure 9-1: Home Page 1.

  • Page 46: Show History

    Show History Figure 9-2: Order List 3. Use your Ctrl key to select the two orders you want to compare. 4. Right-click and select Show Differences. The Order Differences dialog appears. Note: You can only compare the differences on Edit and Quick orders. Version 1.08 January 15, 2008...
  • Page 47 Figure 9-3: Order Differences 1. Click the Text icon to view the values/labels on the plan branches. • Blue - Shows the differences. • Pink - Indicates that there are possible differences. If you select a pink branch, it verifies whether or not there are differences.

  • Page 48: Order Differences Toolbar

    Order Differences Toolbar The following example describes each icon on the Order Differences toolbar. Figure 9-4: Order Differences Note: Refer to page 9-6 for the definitions of Order and Value differences. Version 1.08 January 15, 2008...

  • Page 49: Plan Compare

    Plan Compare You can compare two plans to view the differences between them. Figure 9-5: Home Page 1. Select a plan from the navigation tree on the Home page. 2. Right-click and select Mark for Differences. The plan becomes highlighted. Figure 9-6: Show Differences 3.

  • Page 50: Plan Compare

    Plan Compare Order Differences (green flag icon)- displays any differences in your plan even if they did not impact the values or the values did not change, i.e. changing the name of a branch. Value Differences (red flag icon)- displays any values you changed in the plan. If there was only a name change, it would look like there were no differences because no values were changed (would be no blue).

  • Page 51: Copy Classic To Nodes

    Copy Classic to Nodes SECTION You can copy an advanced classic plan to create a new nodes-based plan for a Number Level Plan (NLP), a Super Routing Plan (SRP), or an Enhanced Voice Services (EVS) plan. Converting a plan to nodes increases your routing capability on the given plan.
  • Page 52 Copy Classic to Nodes, cont’d 3. Right-click and select Copy To Nodes. The Copy Plan dialog displays. Figure 10-2: Copy Plan to Nodes 4. Select the Plan Id you want associated with this plan. 5. Enter a plan description, if applicable. 6.
  • Page 53 Copy Classic to Nodes, cont’d Figure 10-3: Classic to Nodes Routing Plan 9. Click Edit. This enables you to edit the plan, if desired (refer to Section 5 of the Nodes Module 2 User Guide). 10. Click Approve to approve the order and create your plan. The Order dialog displays with your order number.

  • Page 54: Change Your Main Plan

    Change Your Main Plan Before you can delete the classic plan, you must make your new plan the main plan. 1. Select your nodes-based plan. 2. Click View. The routing plan displays. 3. Right-click on the plan name and select Change Plan. The Plan Level Info Update dialog appears.

  • Page 55: Delete A Classic Plan

    Delete a Classic Plan You can delete plans that you no longer need. Deleting a plan requires approval through Order Management. This is to ensure that you are not deleting a plan unintentionally. Figure 10-5: Delete a Classic Plan 1. Select the classic plan you want to delete. 2.
  • Page 56 10-6 Version 1.08 January 15, 2008...

  • Page 57: View And Maintain Orders

    View and Maintain Orders SECTION Order Maintenance enables you to view order details as well as edit and delete orders that are in a Pending or Incomplete status. You can use the Order Filter to search for orders by a variety of criteria, such as order number, type, status, routing number, effective date/time, and last modified date/time.

  • Page 58: Use The Order Filter

    Use the Order Filter Figure 11-2: Order Filter 3. Choose an order number, order type, or order status from the corresponding drop-down lists on the Order Information tab. 4. Type a routing number, if desired, in the Routing Num field if you did not select one from the navigation tree.

  • Page 59: Set Column Preferences

    Set Column Preferences All of the columns in the Order List are automatically selected to be included. Figure 11-3: Column Preferences 1. Select a column and click < to remove a column from the Selected Columns and place it in Available Columns.

  • Page 60: View The Order List

    View the Order List Figure 11-4: First half of Order List Figure 11-5: Second half of Order List 11-4 Version 1.08 January 15, 2008...

  • Page 61: Interpret The Order List

    Interpret the Order List You can view the details of an order in the Order List by understanding the column headings. The following tables list the columns and their descriptions in the Order List. Refer to Figure 10-4 on the previous page. Order Number Displays the unique order number.

  • Page 62: View The Details Of An Order

    View the Details of an Order 1. Select an order from the Order List dialog. 2. Click View Details. The Order Manager dialog appears. Figure 11-6: Order Manager 3. Click the Order Details tab to view specific details about the order. -OR- Click the Order Errors tab to view any errors associated with this order.

  • Page 63: Edit An Order

    Edit an Order 1. Select an order from the Order List dialog. 2. Click Edit. The Order Manager dialog appears. 3. Click Approve to approve an order. -OR- Click Unapprove to unapprove an order. -OR- Click Zap to delete an order. -OR- Change the effective date and time and click Change Effective to change the time for order implementation.

  • Page 64: View The Order Calendar

    View the Order Calendar You can view a schedule of your future plan implementations in the calendar view. 1. Select a number from the navigation tree on the Home page. 2. Click Order | Calendar View from the menu items on the Home page. The Order Calendar dialog displays.

  • Page 65: Access Help

    Access Help While our customer service organizations can assist you with any questions you have about Network Manager, the quickest way to obtain help is by using the online help. Help includes a glossary of terms and is available for topics and tasks. Figure 12-1: Help Page •...
  • Page 66 12-2 Version 1.08 January 15, 2008...

  • Page 67: Obtain Customer Support

    Obtain Customer Support Contact Customer Support for any Networx Universal Customer Center related issues. They can assist you with product and platform questions, errors, and password resets. Contact your account team with any account specific questions on equipment or service, pricing information, or adding additional users to Networx Universal Customer Center.
  • Page 68 13-2 Version 1.08 January 15, 2008...
  • Page 69 ANI Tab ... 6-5 Copy Classic to Nodes ... 10-1 Corp Details ... 5-3 Create and Insert EVS Terminations 10-1 Customer Support ... 13-1 DAPs ... 3-1 Delete a Classic Plan ... 10-5 Delete Plans ... 10-5 Detail Tab ... 6-5 DNIS Tab ...

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