Verizon FiOS Service Manual
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Also See for FiOS:
- User manual (185 pages) ,
- Self-installation manual (22 pages) ,
- Manual (16 pages)
Table of Contents
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Table of Contents
Related Manuals for Verizon FiOS
Summary of Contents for Verizon FiOS
- Page 1 Service Guide Important information about your fiber-optic equipment.
- Page 3 In addition to supporting the demanding applications on the Web today, FiOS prepares you for the high-tech applications that will emerge in the future. Your home is now ahead of its time. As you may know, there are some important differences between fiber-optic Verizon FiOS and your traditional data and voice services.
- Page 4 FiOS Internet Service Installation Diagrams Single-Family House and Some Apartments/Condominiums Depending on the type of home you live in, your FiOS Internet service will be installed using either the installation model shown below, or the one on page 3. You will find more information on each piece of equipment on the following pages.
- Page 5 ONT/BBU are installed in a centralized location in your building. In that case, the information on pages 4–9 may not apply to you. Router Optical Network Terminal (ONT) ONT Power Supply Unit (OPSU) & Battery Backup Unit (BBU) fioshelp.verizon.com 1-888-553-1555 Problems with your equipment or service? Please visit or call...
- Page 6 Verizon FiOS, however, transmits signals using hair-thin strands of glass fiber and laser-generated pulses of light. When that light reaches your home through the Verizon network, it is converted into electric signals in a box installed onto either the outside or inside of your home called the ONT.
- Page 7 ONT Power Supply Unit (OPSU): Your electricity source Your ONT requires electricity to operate all Verizon services provided on the FiOS network. The OPSU supplies that power by connecting your ONT directly to an electrical outlet in your home or garage.
- Page 8 When your battery does need to be replaced, you can purchase a sealed lead-acid battery at a major electronics outlet or a home-improvement store. Or, you can contact the Verizon Fiber Solutions Center at 1-888-553-1555 and they will direct you to an approved battery replacement vendor who will be able to handle your request for a new battery.
- Page 9 BBU Audible Alarms: Both BBU models are equipped with an audible alarm to inform you of problems with your BBU. The alarm sounds for two seconds and then is silent for 58 seconds. The conditions listed below are the potential reasons for the audible alarm.
- Page 10 BBU Indicator Signals: You have received one of the following BBU models as part of your FiOS installation. Please look at the photos to determine which model you have. Models #1 & #2: The BBU models below use a combination of lights and buttons to signify certain conditions, as described below.
- Page 11 Model #3: The model shown at right has four distinct lights to signify certain conditions, as described below. Lights: Systems: Green — Operating normally. Blinking Green — Battery is going through a self-test. Yellow — ONT is operating from the battery and the battery is discharging.
- Page 12 Internet connection. IMPORTANT NOTE: This Verizon supplied router is designed specifically for use with the Verizon FiOS network. Use of other routers may impact the performance of your FiOS services.
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Page 13: Troubleshooting Tips
If you experience problems with your phone or Internet service, the following checklist could save you a call to the Verizon Fiber Solutions Center. It will also help us get to the root of the problem faster when you do call. - Page 14 In addition, your technician will assist you with understanding what each light means. If you do not have voice service with Verizon, you will not be able to perform the dial-tone test. In that case, contact us and we’ll be happy to help you.
- Page 16 Power for services provided on the Verizon FiOS network must be supplied by the customer. Customer is responsible for backup battery replacement. Backup battery does not supply power for Internet, VOIP or video services. In case of power failure, 911 service (except through VOIP) will be available until the backup battery expires.