Getting Help; Contacting The Help Desk; Ordering Items - Fairplay MP-70 User Manual

Introduction
G
ETTING HELP
If you experience trouble with your Trans-Lux/Fair-Play equipment and controller
after reviewing this manual and following our installation information, you may
want to consult a Trans-Lux/Fair-Play service representative in your Trans-
Lux/Fair-Play dealer organization or call the Trans-Lux Help Desk for further
assistance.
The Trans-Lux/Fair-Play Web site, www.fair-play.com, can help you find the
dealer nearest to your location. The Trans-Lux Help Desk can be reached at
(800) 462-2716.
C
ONTACTING THE HELP DESK
The Help Desk provides technical support and product assistance for all Trans-
Lux and Fair-Play manufactured products during regular business hours. The
Help Desk is organized to assist with all types of questions and issues, including:

Requests for Return Material Authorization of equipment to be repaired

Requests for Warranty Parts Exchange

Product selection and upgrade assistance.
When you call the Help Desk, you can expedite your calls by having the following
information immediately available:

Sales order number.

Model number of sign.

Firmware version that you are running.
O
RDERING ITEMS
Fair-Play always recommends that our customers retain an inventory of spare
parts for "game day" emergency purposes. If you would like to order additional
scoreboard components or controllers, please contact the Fair-Play Service
Department at (800) 462-2716.
When contacting the Fair-Play Service Department, it is always helpful to have
your scoreboard model number and sales order number information handy.
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MP-70/50 • MP-72/52 • MP-73/53 • PN 98-0002-29 • REV 1709.13