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StoreEver LTO 3/4/5/6
Half-Height SAS Tape Drives
User Guide
Abstract
This guide is intended for users who install, operate, and maintain Hewlett Packard Enterprise LTO-3, LTO-4, LTO-5, and LTO-6
Ultrium half-height tape drives. This guide provides information about installing, using, and troubleshooting the tape drives.
Part Number: EH969-90973R
Published: June 2016
Edition: 7
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Table of Contents
Troubleshooting
Related Manuals for HPE StoreEver LTO 3
Summary of Contents for HPE StoreEver LTO 3
- Page 1 StoreEver LTO 3/4/5/6 Half-Height SAS Tape Drives User Guide Abstract This guide is intended for users who install, operate, and maintain Hewlett Packard Enterprise LTO-3, LTO-4, LTO-5, and LTO-6 Ultrium half-height tape drives. This guide provides information about installing, using, and troubleshooting the tape drives.
- Page 2 © Copyright 2009, 2016 Hewlett Packard Enterprise Development LP The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
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Page 3: Table Of Contents
Power specifications..........................5 How do I connect the drive to my server?....................6 Internal drives..........................6 External drives..........................7 Rackmount drives..........................8 LTFS and HPE StoreOpen Standalone....................8 2 Drivers and backup software................9 Install drivers............................9 Installing on Windows........................9 Installing on Linux and UNIX......................9 Installing on IA64..........................9 Diagnostic, management, and support tools..................9... - Page 4 Main features available with Library & Tape Tools................38 HPE SMART components........................39 9 Troubleshooting....................40 General Procedure..........................40 Understanding LED sequences......................41 Encryption LED(HPE LTO-6 and LTO-5 models only)..............43 Problems with cartridges........................44 The cartridge is jammed........................44 The drive will not accept the cartridge (or ejects it immediately)...........45 Encryption troubleshooting.........................46 10 Replacing a tape drive..................47...
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Page 5: Before You Start
1 Before you start This guide describes how to install and operate the following HPE LTO Ultrium tape drives: HPE LTO-6 Ultrium 6250 internal and external tape drives HPE LTO-5 Ultrium 3000 internal and external tape drives HPE LTO-4 Ultrium 1760 internal and external tape drives... -
Page 6: How Do I Connect The Drive To My Server
(SFF-8484), a suitable cable is available, but must be purchased separately. NOTE: Power for the LTO-6 Ultrium 6250 and LTO-5 Ultrium 3000 tape drive is supplied through the SAS cable. For all earlier models of tape drive, a separate power cable is required, see http://www.hpe.com/storage/spock. Before you start... -
Page 7: External Drives
Figure 2 SAS with power cable supplied with LTO-6 Ultrium 6250 and LTO-5 Ultrium 3000 internal tape drives 1. Mini-SAS connector to server (remove cover) 2. Unused second branch on supplied cable 3. Mini-SAS connector on second branch (unused, do not 4. -
Page 8: Rackmount Drives
HPE StoreOpen Standalone is a free application that helps LTFS users to use and manage single tape drives. To find out more about LTFS and download StoreOpen Standalone, go to: http://www.hpe.com/info/storeopen... -
Page 9: Drivers And Backup Software
Installing on IA64 If you are installing on an IA64 system, such as an HPE Integrity server, check the Data Agile BURA Compatibility Matrix at http://www.hpe.com/storage/buracompatibility for the latest information on the availability of backup application upgrades and drivers. -
Page 10: Upgrade Backup Software
Upgrade backup software Check the Data Agile BURA Compatibility Matrix at http://www.hpe.com/storage/ buracompatibility for software compatibility and install any recommended upgrades. Make sure that you have a backup application that supports LTO Ultrium tape drives and download any upgrades or patches, if necessary. -
Page 11: Installing An Internal Lto Ultrium Tape Drive
This configuration is suitable for all servers and is described as Option 1. Use the existing SAS controller and connect the tape drive to a spare SAS port on the host SAS controller. This cabling option is suitable for some HPE ProLiant servers only. It is described as Option 2. -
Page 12: Mounting Requirements
Figure 5 Decision tree for connecting an internal tape drive to an internal SAS port Mounting requirements You need one industry-standard, 5¼-inch, half-height bay in which to install the LTO Ultrium tape drive. For many servers, no mounting tray or rails are required. Devices simply slide into the server chassis and are fixed with screws. -
Page 13: Attach Mounting Hardware - Some Servers
If the server or enclosure rails are less than 1.5 mm thick, use the washers from the GENERAL MOUNTING SCREWS screw pack for a proper fit. HPE ProLiant servers NOTE: If mounting hardware is supplied with your tape drive, it may not be the same as shown in the illustrations. -
Page 14: Mounting Screws
Use a PoziDrive #1 screwdriver to attach the appropriate rails. Use the 4mm M3 screws provided with the tape drive, in the screw pack labeled 'General Mounting Screws', as shown below. CAUTION: Ensure that you use the 4mm M3 screws provided. The rails may be attached to the filler panel by screws of a different thread/size type and these screws should not be used. -
Page 15: Connect Sas And Power Cords
Slide the tape drive into the open bay, aligning the tray or rails with the slots in the bay. If your server does not use mounting hardware, verify that the holes in the chassis are aligned with the holes in the side of the tape drive. Figure 7 Installing tape drive Do not secure the drive at this point because you may have to move the drive to get the cables into place. -
Page 16: Option 1: Connect To A New Hba (All Servers)
The following instructions are valid ONLY IF you have purchased and installed an additional HBA. See “Decision tree for connecting an internal tape drive to an internal SAS port” (page 12) and always refer to http://www.hpe.com/storage/buracompatibility BEFORE installing your tape drive. Installing an internal LTO Ultrium tape drive... - Page 17 IMPORTANT: A SAS cable for connection to a dedicated HBA is supplied with the tape drive. The cable is a split cable, but the second branch is not required. Do NOT remove the plastic cover on the spare connector. If necessary, install a new HBA. Follow the instructions supplied with the HBA to install it and its driver.
- Page 18 Figure 11 Connecting cables to the LTO-6 Ultrium 6250 and LTO-5 Ultrium 3000 tape drive SAS connector to tape drive Power connector Earlier generation LTO Ultrium tape drives: Connect a spare power cord from the server internal power supply to the power connector on the tape drive. Figure 12 Connecting cables to earlier generation LTO Ultrium tape drives SAS connector Power connector...
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Page 19: Option 2: Connect Cable To Spare Port On Host Sas Controller
See the decision chart “Decision tree for connecting an internal tape drive to an internal SAS port” (page 12) and always refer to http://www.hpe.com/storage/buracompatibility BEFORE installing your tape drive. IMPORTANT: This installation uses the SAS cable supplied with the tape drive to connect to an internal port on the host SAS controller. - Page 20 Figure 14 Connecting cables to the LTO-6 Ultrium 6250 and LTO-5 Ultrium 3000 tape drive SAS connector to tape drive Power connector Earlier generation LTO Ultrium tape drives: Connect a spare power cord from the server's internal power supply to the power connector on the tape drive. Figure 15 Connecting cables to earlier generation LTO Ultrium tape drives SAS connector Power connector...
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Page 21: Option 3: Connect Cable To Port On Host Sas Controller And Replace Existing Sas Cable
This installation uses the HPE SAS split cable to replace one of the existing SAS cables from the host SAS controller to the server SAS hard disk drive bays. The SAS data cable has four data paths;... - Page 22 Figure 17 Cable routing with replacement SAS cable Replacement SAS cable Connect replacement SAS cable to disk bay Connect replacement SAS cable to host SAS SAS connector to tape drive Power connector to server ( LTO-6 Ultrium 6250 and LTO-5 Ultrium 3000 only) Attach the SAS cable to the SAS connector on the tape drive.
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Page 23: Secure The Drive
Figure 19 Connecting cables to all other LTO Ultrium tape drives SAS connector to tape drive Power connector CAUTION: Never use a cable where power is supplied through the SAS connector because using a powered cable may damage the drive. Always use a spare power cord from the server's internal power supply. - Page 24 Push the server latch down to lock the tape drive into position, as shown in the following figure. Figure 20 Securing drive, mounting hardware used 1. Plastic rail 2. Server latch Ensure that blanking plates are in place over empty bays and replace the cover on the server. Installing an internal LTO Ultrium tape drive...
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Page 25: No Mounting Hardware Used
No mounting hardware used If the drive is secured with fasteners, use a PoziDrive #1 screwdriver to secure the 4mm M3 screws provided with the tape drive. If the server sheet metal is less than 1.5mm thick, use the screws and washers provided in the GENERAL MOUNTING SCREWS screw pack so the screws can be tightened without damaging the drive. -
Page 26: Installing An External Lto Ultrium Tape Drive
HBA and associated drivers before installing the tape drive. For current information about supported cables and HBAs, see the Data Agile BURA Compatibility Matrix at: http://www.hpe.com/storage/buracompatibility WARNING! The supplied power cord is Hewlett Packard Enterprise approved for your specific geographic region. -
Page 27: Reboot The Server
Figure 23 Connecting the SAS cable to the server 1. SAS connector on server Connect the SAS and power cords to the tape drive and plug the other end of the power cord into the power outlet. Figure 24 Connecting the cables to the tape drive 1. -
Page 28: Verifying The Installation
For all operating systems, ensure that you have downloaded any upgrades necessary for your backup application. Check http://www.hpe.com/storage/buracompatibility for software compatibility and install any recommended upgrades. Carry out a backup and restore test to check that the drive can write data to tape. Use a blank cartridge. -
Page 29: Operating The Tape Drive
6 Operating the tape drive About the LTO tape drive See also Understanding LED sequences (page 41). LTO-6 and LTO-5 Ultrium tape drives Figure 25 Front view of LTO-6 and LTO-5 external tape drive 1. Cartridge door 5. Tape LED 2. -
Page 30: Loading A Cartridge
Loading a cartridge Lift the cartridge door (4) and insert the cartridge into the slot in the front of the drive with the arrow uppermost and facing the drive door(2). Figure 27 Inserting a cartridge 1. Label area 2. Arrow indicates leading direction 3. -
Page 31: Removing Power From The Drive
Press the Eject button on the front panel. Figure 28 Ejecting a cartridge 1. Eject button The drive will complete its current task, rewind the tape to the beginning, and eject the cartridge. The rewind process may take up to 10 minutes. The Ready light will flash to indicate that the unload process is still in progress. -
Page 32: Use The Correct Media
For best performance, use Hewlett Packard Enterprise branded media. Order online at: http:// www.hpe.com/info/storagemedia. Cartridges Cleaning cartridges The recommended cleaning cartridge is the HPE Ultrium universal cleaning cartridge, C7978A (Orange). This cleaning cartridge is designed to work with any LTO Ultrium drive. It may be used for up to 50 cleans. NOTE:... -
Page 33: Lto Ultrium Worm Data Cartridges
For information on how your LTO Ultrium tape drive and WORM cartridge can help your business meet Information Lifecycle Management and regulatory compliance requirements, refer to the Hewlett Packard Enterprise Support Center at: http://www.hpe.com/support/hpesc LTO-6 and LTO-5 Ultrium tape drives and partitioning The LTO-6 Ultrium 6250 tape drive supports up to four tape partitions, when used with LTO-6 Ultrium 6.25 TB RW cartridges. -
Page 34: Lto-6, Lto-5 And Lto-4 Ultrium Tape Drives And Encryption
Your backup application must support hardware encryption for this feature to work. The software supplied with the tape drive provides this support. See the Data Agile BURA website at http://www.hpe.com/storage/ buracompatibility for an up-to-date list of other suitable backup software. -
Page 35: Does Encryption Affect Tape Drive Performance
Where can I get more information? For more information about AES encryption, encryption keys, and using hardware encryption with your LTO Ultrium tape drive, see the White Papers on http://www.hpe.com/info/enterprise/ docs. For detailed instructions about enabling encryption, refer to the documentation supplied with your backup application. -
Page 36: Cleaning The Tape Drive
Figure 29 Write protecting a cartridge 1. Write-protect tab (padlock indicates that cartridge is protected) CAUTION: Write-protection will not protect your cartridges against magnets. Write-protection will not prevent a cartridge being erased by bulk-erasure or degaussing. Do not bulk erase Ultrium format cartridges. -
Page 37: Operating And Storage Environment
Avoid dropping the cartridge as this could cause it to be damaged. Do not exceed the normal cartridge life. Do not leave cartridges loaded in the drive, particularly if the drive is to be moved. Do not leave cartridges in direct sunlight or in places where magnetic fields are present (for example, under telephones, next to monitors or near transformers). -
Page 38: Diagnostic Tools And Smart Components
It is supported on all major operating systems and is available as a free download from the L&TT web site: http://www.hpe.com/support/tapetools L&TT version 5.0 onwards offers integrated TapeAssure monitoring for Windows users so it is recommended that you preinstall L&TT when you first install your tape drive and use it to monitor your drive from the first backup. -
Page 39: Hpe Smart Components
Tape Smart Components provide easy to use driver and firmware updates. They are available as free downloads from: http://www.hpe.com/support/hpesc HPE Storage Tape Drivers for Microsoft Windows This utility will automatically install the SCSI, SAS, Fibre Channel, and USB drivers for Hewlett Packard Enterprise Ultrium and DAT tape drives, tape autoloaders, and tape libraries for systems running Microsoft Windows. -
Page 40: Troubleshooting
Many users can use Library & Tape Tools and TapeAssure to help diagnose problems, Diagnostic Tools and Performance (page 38). We also recommend the detailed troubleshooting guide at http://www.hpe.com/support/hpesc for comprehensive troubleshooting information. General Procedure If a problem occurs, the first step is to try to establish whether the problem lies with the cartridge, the drive, the host computer and connections, or the way the system is being operated. -
Page 41: Understanding Led Sequences
Clean the tape heads with the cleaning cartridge. If the problem persists, check the environmental conditions against the specified limits, see table above, or refer to http://www.hpe.com/support/hpesc. Perhaps move the drive to a more suitable site. Has a new operating system been installed in the host computer? Has new backup software been installed? The problem could lie with the host or the software. - Page 42 The LED sequences in the following table relate to the Clean, Tape, Drive, and Ready LEDs. The LTO-6 Ultrium 6250 and LTO-5 Ultrium 3000 tape drive also has an Encryption LED that describes encryption status. This is described separately in Encryption LED (page 43).
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Page 43: Encryption Led(Hpe Lto-6 And Lto-5 Models Only)
Drive and Ready ON with Tape and Clean OFF. Alternates repeatedly. Encryption LED(HPE LTO-6 and LTO-5 models only) The encryption LED may be blue or amber, as described in the following table. The state of the other LEDs depends upon the activity, as described below. -
Page 44: Problems With Cartridges
See the insert included with the tape cartridge for storage conditions. The write-protect switch is fully operational. It should move from side to side with a positive click. The World Wide Web site for more detailed troubleshooting information: http://www.hpe.com/ support/hpesc. The cartridge is jammed If the cartridge is jammed or the backup application is unable to eject it, you can force eject the cartridge. -
Page 45: The Drive Will Not Accept The Cartridge (Or Ejects It Immediately)
Once the cartridge is successfully ejected, it is good practice to run Library & Tape Tools to diagnose the problem and upgrade the firmware. If the failure occurs regularly on multiple cartridges, contact customer support at http://www.hpe.com/support. The drive will not accept the cartridge (or ejects it immediately) The cartridge may have been damaged, for example dropped, or the drive may have a fault. -
Page 46: Encryption Troubleshooting
3 TB, or 1.6 TB media, respectively. Ensure that your software supports hardware encryption. It may be necessary to update the software. Consult http://www.hpe.com/storage/buracompatibility or your software vendor for more information. Ensure that the correct key or pass phrase has been entered. -
Page 47: Replacing A Tape Drive
If you request Hewlett Packard Enterprise to install the replacement tape drive, you will be charged for the travel and labor costs of this service. See the complete Hewlett Packard Enterprise limited warranty statement at: http://www.hpe.com/ info/storagewarranty To disconnect your drive Unpack your replacement drive, and retain the packaging. -
Page 48: Support And Other Resources
11 Support and other resources Accessing Hewlett Packard Enterprise Support For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: www.hpe.com/assistance To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: www.hpe.com/support/hpesc Information to collect... -
Page 49: Related Information
UNIX, Linux, and VMS Configuration Guide for configuration information on non-Windows systems (available in English only) You can find these documents on the Manuals page of the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/support/hpesc Product documentation is available in the Storage section of the Hewlett Packard Enterprise Information Library. http://www.hpe.com/info/storage/docs... -
Page 50: Customer Self Repair
Once you have installed and tested your LTO Ultrium tape drive, please take a few minutes to register your product. Navigate to the Hewlett Packard Enterprise support website: http://www.hpe.com/support Select HPE Servers, Storage and Networking. Select Manage my contracts & warranties. -
Page 51: A Warranty And Regulatory Information
For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at www.hpe.com/support/Safety-Compliance-EnterpriseProducts. Warranty information HPE ProLiant and x86 Servers and Options www.hpe.com/support/ProLiantServers-Warranties HPE Enterprise Servers www.hpe.com/support/EnterpriseServers-Warranties HPE Storage Products www.hpe.com/support/Storage-Warranties... -
Page 52: Turkey Rohs Material Content Declaration
Local representative information Kazakh: Russia: Belarus: Kazakhstan: Manufacturing date: The manufacturing date is defined by the serial number. CCSYWWZZZZ (serial number format for this product) Valid date formats include: YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting point;... -
Page 53: Index
Index accessing data cartridges, 32 updates, 48 diagnostic tools L&TT, 38 document backup software related information, 49 drivers, 9 documentation encryption, 10 Hewlett Packard Enterprise website, 49 supported, 10 providing feedback on, 50 backup software problems, 41 drive Belarus Kazakhstan Russia EAC marking, 51 operating, 29, 30 buttons drivers... - Page 54 14 operation warranty information, 51 drives, 29, 30 HPE Enterprise servers, 51 HPE Networking products, 51 HPE ProLiant and x86 Servers and Options, 51 partitioning, 33 HPE Storage products, 51 power off, 31 websites, 49 power on button, 29...
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