Appendix A. Troubleshooting - VisionNet M505N User Manual

Appendix A. Troubleshooting

Below is a list of commonly asked questions. Before calling technical support, please look
through these issues to see if they help solve your problem.
The Freeway DSL is not functional.
1.
Check to see that the POWER LED is lit and than the network cables are installed
correctly. Refer to the Quick Start Guide for more details.
2.
Check to see that the LAN, DSL and Internet LEDs are lit.
3.
Check the settings on your PC and Freeway DSL. Again, refer to the Quick Start Guide
for more details.
4.
From your PC, can you PING the Freeway DSL? Assuming that the Freeway DSL has
DHCP enabled and your PC is on the same subnet as the Freeway DSL, you should be
able to PING the Freeway DSL.
5.
Can you PING the Internet? Your ISP should have provided the IP address of their
server. If you can ping the Freeway DSL and your protocols are configured correctly,
you should be able to ping the ISPs network. If you cannot PING the ISP's network,
make sure your using the correct protocols with the correct VPI/VCI values.
I can't connect to the Freeway DSL.
1.
Check to see that the POWER LED is lit and that the network cables are installed
correctly.
2.
Make sure that the PC and Freeway DSL is on the same network segment. The
Freeway DSL's default IP address is 192.168.1.1. If you are running a Windows based
PC, you can open a DOS window and type IPCONFIG; make sure that the network
adapter that is connected to the Freeway DSL is within the same subnet.
3.
Also, your PC's Subnet Mask should match the Freeway DSL's subnet mask. The
Freeway DSL has a default subnet mask of 255.255.255.0.
4.
If this still does not work, press the Reset button. This will place the Freeway DSL into
its factory default state. Go through the above procedures again.
The DSL LED continues to blink but does not go solid.
1.
Make sure you have DSL service. You should get some kind of information from your
ISP which states that DSL service is installed. You can usually tell if the service is
installed by listening to the ADSL phone line; you will hear some high-pitched noise. If
you do not hear high-pitched noise, contact your ISP.
2.
This means that the DSL line is trying to train but for some reason it cannot establish a
valid connection. The main cause of this is that you are too far away from the central
office. Contact your DSL service provider for further assistance.
3.
Verify that the DSL line is connected directly to the wall and to the line input on the
Freeway DSL.
The Internet LED is always off.
1.
Make sure you have DSL service. You should get some kind of information from your
ISP which states that DSL service is installed. You can usually tell if the service is
installed by listening to the phone line; you will hear some high-pitched noise. If you do
not hear high-pitched noise, contact your ISP.
2.
Verify that the phone line is connected directly to the wall and to the line input on the
Freeway DSL. If the Freeway DSL is connected to the wall line outlet via a splitter, make
sure you connect the Freeway DSL to the port labeled MODEM.
The Internet LED is always red.
Make sure your account for the DSL service is correct. Re-type your username and password
for the Internet account. The username and password are usually case sensitive. Make sure
your Caps Lock key is not locked when entering the account.
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