Troubleshooting - Televes 769501 User Manual

6.1.2 Troubleshooting

The table below, according to the LEDs status, identifies a possible cause and describes the procedure to fix the problem.
LED
POWER (A1)
ETHERNET (A2
to A5)
GPON LINK
(A10)
AUTH (A11)
GPON LINK
(A10)
AUTH (A11)
CATV (A13)
(1)
VOIP (A6 to A7)
GPON LINK
(A10)
NOTES:
(1)
Optional ;
Dependent on the 769501-769502 specific model
State Possible Cause
No power supply to the
OFF
Refs. 769501-769502
ETHERNET cable incor-
OFF
rectly connected
OFF
Anomaly in the optical
fibre signal
OFF
Refs. 769501-769502
ON
deactivated by the ad-
ministrator
OFF
CATV deactivated in the
OFF
769501-769502
VoIP deactived in the
OFF
Refs. 769501-769502
Error in Refs. 769501-
Blinking
769502 authentication
Table 6-3: Troubleshooting
Solution
- Check that the power cable is cor-
rectly connected to both the Refs.
769501-769502 and the adapter at
the electrical socket.
- Check that the ETHERNET cable
is properly connected to the Refs.
769501-769502's ETHERNET port and
the Home Gateway's WAN port and
not, for example, to a LAN port.
- Change the ETHERNET cable.
- Check that the optical cable is
correctly inserted in both the Refs.
769501-769502's internal optical con-
nector and the optical socket.
- Check that the fibre is intact, is not
dirty and has not been cut or twisted.
Contact the technical support.
157
EN