Diagnostics; Product Improvement Program - Western Digital MY PASSPORT WIRELESS PRO User Manual

•
Send to Support
Customer Support. The report includes your drive's serial number, Mac number, and
status information. You must have a hotspot or home (with Internet) connection to send
your report to support.
• : Generates a diagnostic report and saves it to your computer.
Download
D D iagnostics
Run diagnostic tests if you are having problems with your drive. There are two types of
diagnostic tests:
•
Quick Test
quick test is a pass or fail evaluation of the hard drive's condition. The quick test can take
several minutes to complete.
• : Is a more comprehensive drive diagnostic. It methodically tests each and
Full Test
every sector of the hard drive. Once the test is performed, the condition of the hard drive
displays.
Note:

Product Improvement Program

If you join the program, your drive periodically sends its serial number to WD along with basic
drive information. The benefit is that you help improve future product updates and enable the
Western Digital Support team to help you more efficiently. Participating does not affect your
drives' performance.
To join the program, switch the toggle button to
My Passport Wireless Pro
User Manual
: Generates a diagnostic report and automatically sends it to
: Checks the hard drive for major performance problems. The result of a
To complete the test, make sure the drive is plugged into AC power.
.
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