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Problem:
The SD4600P dock is not charging my Dell XPS 13 laptop.
Possible Solution:
If you are seeing the warning message "There isn't enough power" or "Power
delivery of 30W is not enough to charge the laptop", power from the dock has been
prioritized to the USB ports. Please follow these steps to fix the issue:
1. Unplug the power from the dock
2. Unplug all the USB, Ethernet, Video & Audio cables
3. Re‐plug power to the dock
4. Connect the dock to the laptop
5. Connect the USB, Ethernet, Video & Audio cables
This should solve the issue and is a one‐time fix that will not need to be repeated.
Problem:
I am trying to set up dual monitors on my desktop. However, only one of the two
monitors is working. The other one is not showing anything.
Possible Solutions:
Ensure that you have the latest graphics driver from your PC's manufacturer.
Check your graphics card setting (usually Intel or AMD), and ensure that the
connected monitors are detected correctly, and are set as "Extended
Desktop".
Check your operating system's display setting and ensure that your desired
setting is selected correctly.
Problem:
There is no video on the monitors that are connected to the dock.
Possible Solutions:
For a video signal, please check if your laptop or tablet supports DisplayPort
Alt mode over USB‐C. If your device doesn't support DisplayPort Alt mode
over USB‐C, this dock can't output video signals.
A DIVISION OF ACCO BRANDS CORPORATION
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