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Ensure the graphics driver (typically from Intel or AMD) on your USB‐C device
is up to date. Many video problems, such as flickering or fuzziness, can be
fixed by running a system update on your device to update the driver.
The USB‐C cable can be plugged into a Thunderbolt 3 port on your device.
Please note that while the USB‐C cable is compatible with the TB3 port, it will
not support full TB3 speeds.
It is important to follow the Instruction Guide to connect your accessories in
the proper order to ensure optimal bandwidth prioritization speed.
Q: Are all USB‐C ports the same?
A: No, they can be very different. USB‐C contains three components:
Data transfer: data speeds can vary from 480Mbps (USB 2.0) to 10Gbps (USB
3.1 Gen 2)
Power Delivery: laptops may or may not support power delivery. If USB‐C
power delivery is not supported, a traditional laptop power tip is going to be
needed to charge the device.
Video support: may or may not be implemented by the host device
manufacturer (as they may continue to use DisplayPort, HDMI, or VGA ports
for video capability)
Q: Will all USB‐C cables and accessories work with my USB‐C laptop?
A: To find out if your laptop is compatible with your USB‐C accessory, you will need
to understand the specification of the USB‐C port on your laptop (This information
will be available on your laptop manufacturer's website or in the user manual that
came with your laptop.)
Not all USB‐C ports will be set up to display video.
Some accessories will have USB‐C ports set up for Power Delivery, and they
can range between 5W (Profile 1) and 100W (Profile 5). Generally, most
laptops will need closer to 36W (Profile 3) or 60W (Profile 4) for sufficient
charging.
A DIVISION OF ACCO BRANDS CORPORATION
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