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This should restore USB 3.0 speeds and is a one‐time fix that will not need to be
repeated.
Problem:
I have connected my laptop to the dock, but I cannot get audio on my external
speakers/headset that I have connected to the dock. I am still getting audio out of
my laptop. How do I fix this?
Possible Solution:
Sometimes the computer will not automatically default to the audio channel coming
out of the dock (because a driver is not needed for the PC). If you experience this, go
to Control Panel ‐> Sound ‐> and select USB Audio as the default audio channel.
Contact Us
If you are still having trouble with your Kensington USB‐C docking station, please
contact Kensington's Technical Support team at 1‐800‐535‐4242 in the U.S.
A DIVISION OF ACCO BRANDS CORPORATION
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