After-Sales Service - Techlogix TTL-TP50-HDIR User Manual

7. After-sales Service

If some problems occur when using the device, please check the troubleshooting section
referenced in this user manual.
1) Product Limited Warranty: We warrant that our products will be free from defects in
materials and workmanship for three years. Please see warranty page posted on
www.tlnetworx.com
2) What the warranty does not cover:
l Warranty expiration.
l Factory applied serial number has been altered or removed from the product.
l Damage, deterioration or malfunction caused by:
l Normal wear and tear
l Use of supplies or parts not meeting our specifications
l No certificate or invoice as the proof of warranty.
l The product model showed on the warranty card does not match with the
model of the product for repairing or had been altered.
l Damage caused by force majeure.
l Non-authorized service
l Other causes which does not relate to a product defect
l Delivery, installation or labor charges for installation or setup of the product
3) Technical Support: For additional support please email or call our after-sales
department. When contacting us, please prepare the following information about
your installation.
l Product version and name.
l Detailed failure situations.
l Date and place of purchase.
for more info.
10
TL-TP50-HDIR User Manual
www.tlnetworx.com