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B
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UsingYourCooking
Center
Read This I!Jseand Care Book
Take the time to read this book and learn how to
enjoy your new Cooking Center. It contains detailed
operating instructions and recommended mainte-
nance, as well as handy tips to help you gain max-
imum benefits from your Cooking Center. Once
you have read the book, keep it handy to answer
any questions you may have.
If you have any additional questions concerning the
operation of your Cooking Center, write—including
your phone number—to:
Consumer Affairs
Hotpoint
Appliance Park
Louisville, Kentucky 40225
IF YOU RECEIVED
A DAMAGED
COOKING
CENTER, immediately contact the dealer (or builder)
from whom you purchased it. They have been
informed of the proper procedure to take care of
such matters and can handle it for you.
Register Your cooking
center
It is ~mportant that we, the manufacturer, know the
location of your Cooking Center should a need
occur for adjustments.
Please check with your supplier to be sure he has
registered you as the owner; also send in your Pur-
chase Record Card. If you move, or if you are not
the original purchaser please write to us, stating
model and serial numbers. This appiiance must be
registered. Piease be certain that it is.
Write to:
Hotpoint
Range Product Service
AP2-210
Appliance Park
Louisville, Kentucky 40225
Record Mode! and serial Numbers
Your Cooking Center has a nameplate on which is
stamped the model and serial number. (See page 8
for location.)
Model and serial numbers are also on the Purchase
Record Card which came with your Cooking Center.
Record the numbers in the spaces below.
Please refer to both model and serial numbers in
any future correspondence or product service calls
concerning your Cooking Center.
iUiodeiNumber
Seria! Number
Date Purchased
KEEP PURCHASE RECEiPT WiTi-i THiS BOOK TO
ESTABLISH THE WARRANTY PERiOD.
Before You (2311
f or
S ervice
Check "The Problem Solver". (See page 40,) It lists
many minor causes of operating problems that you
can correct yourself and may save you an unneces-
sary service call.
If You
Need
Sewice
In many cities, there's a Hotpoint Factory Service
Center. Call, and a radio-dispatched
truck will
come to your home by appointment—morning
or
afternoon. Charge the work, if you like. All the cen-
ters accept both Master Card and Visa cards. (See
page 41.)
Or look for Hotpoint franchised Customer Care@
servicers. You'll find them in the Yellow Pages
under "HOTPOINT CUSTOMER CARE@SERVICE"
or "GENERAL ELECTRIC—HOTPOINT CUSTOMER
CARE@SERVICE".
if you need service literature, parts iists, parts or
accessories, contact one of the Factory Service
Centers, a franchised Customer Care@servicer or
your Hotpoint dealer.
Extended Service Contracts: The terms of your
warranty provide free service covering failures due
to manufacturing defects for a definite period of
time.
After this warranty expires you may purchase an
Extended Service Contract which will enable you to
budget your service needs. This coverage beyond
warranty is available from our Factory Service Cen-
ters and from many franchised Customer Care@
servicers. It is a good idea to apply for this coverage
before your warranty expires.
S!eps
to
Follow
for
Further
Help
First, contact the people who serviced your Cooking
Center. Explain why you are dissatisfied. In most
cases, this will solve the problem.
Next, if you are still dissatisfied, write all the
details—including your phone number—to:
Finaiiy, if
Manager, Consumer Relations
Hotpoint
WCE-312
Appliance Park
Louisville, Kentucky 40225
your problem is still not resolved, write:
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, Illinois 60606
This panel, known as MACAP, is a group of indc-
pendent consumer experts under the sponsorship of
severa! industry associations. Its purpose is to study
practices and advise the industry of ways to improve
customer service. Because MACAP is free of industry
control and influence, it is able to make impartial
recommendations, considering each case individually.
2
@1982General Electric Co., U.S.A. All rights reserved.
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