Contents Contents Safety information..................5 Conventions................................5 Learning about the printer................7 Finding information about the printer......................7 Selecting a location for the printer........................8 Printer configurations............................9 Using the printer control panel........................10 Understanding the colors of the Sleep button and indicator lights............11 Additional printer setup................12 Installing internal options..........................
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Contents Printing confidential and other held jobs....................49 Printing information pages..........................49 Canceling a print job............................49 Understanding the printer menus.............51 Menus list................................51 Paper menu.................................52 Reports menu..............................60 Network/Ports menu............................61 Security menu..............................72 Settings menu..............................76 Help menu................................97 Saving money and the environment............98 Saving paper and toner...........................
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Contents Copying printer settings to other printers....................114 Creating a printer control panel PIN......................115 Checking the status of parts and supplies....................116 Restoring factory default settings.........................116 Clearing jams....................117 Avoiding jams..............................117 Identifying jam locations..........................118 Paper jam in the front door..........................119 Paper jam in the rear door..........................121 Paper jam in the standard bin........................122 Paper jam in the duplex unit.........................
Safety information Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
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Safety information • If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the right side of the tray toward the front of the tray until it clicks into place. •...
Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and configuring the accessibility Lexmark Accessibility Guide—This guide is available features of your printer. at http://support.lexmark.com. Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help.
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Learning about the printer Right side 110 mm (4.33 in.) Front 305 mm (12 in.) Left side 65 mm (2.56 in.) Rear 100 mm (3.94 in.) 305 mm (12 in.) Printer configurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
Learning about the printer Controller board access door 100‑sheet multipurpose feeder Standard 250‑sheet tray Optional 250‑ or 550‑sheet trays Using the printer control panel Use the Display • View the printer status and messages. • Set up and operate the printer. Left arrow button Scroll to the left.
Learning about the printer Use the Down arrow button Scroll down. Home button Go to the home screen. Indicator light Check the status of the printer. Understanding the colors of the Sleep button and indicator lights The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition.
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Additional printer setup Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flush against the controller board.
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Additional printer setup Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. An optional memory card can be purchased separately and attached to the controller board. Access the controller board.
Additional printer setup Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver” on page Installing hardware options Installing optional trays CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware...
Additional printer setup Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
• From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer.
Additional printer setup Adding available options in the print driver For Windows users Open the printers folder. Select the printer you want to update, and then do the following: • For Windows 7 or later, select Printer properties. • For earlier versions, select Properties. Navigate to the Configuration tab, and then select Update Now ‑...
Additional printer setup • Security Method—There are four basic options for Security Method: – WEP key If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key. –...
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Additional printer setup Select a wireless connection setup. Search for networks Show available wireless connections. Note: This menu item shows all broadcast secured or unsecured SSIDs. Enter a network name Manually type the SSID. Note: Make sure to type the correct SSID. Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup.
Additional printer setup • If you are accessing a proxy server, then temporarily disable it to load the Web page correctly. Access the WPS settings. For more information, see the documentation that came with your access point. Enter the eight‑digit PIN, and then save the setting. Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that:...
Additional printer setup Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. From the printer control panel, navigate to: >...
Loading paper and specialty media Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 117 “Storing paper” on page Setting the paper size and type From the printer control panel, navigate to: >...
Loading paper and specialty media To open the paper stop, pull it so that it flips forward. Note: Close the paper stop when moving the printer to another location. Loading trays CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
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Loading paper and specialty media Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading. Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading. Notes: •...
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Loading paper and specialty media • When loading legal‑size paper, the length guide extends beyond the base leaving the paper exposed to dust. To protect the paper from dust, you can purchase a dust cover separately. For more information, contact customer support. •...
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Loading paper and specialty media Load the paper stack. Notes: • Load with the printable side facedown when using recycled or preprinted paper. • Load prepunched paper with the holes on the top edge toward the front of the tray. •...
Loading paper and specialty media Insert the tray. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, paper labels, and envelopes.
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Loading paper and specialty media Pull the multipurpose feeder extender. Pull the extender gently so that the multipurpose feeder is fully extended and open. Squeeze the tab on the left width guide, and then move the guides for the paper you are loading.
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Loading paper and specialty media Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. •...
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Loading paper and specialty media • Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging that the transparencies came in. Note: When loading A6‑size paper, make sure the multipurpose feeder extender rests lightly against the edge of the paper so that the last few sheets of paper remain in place.
Loading paper and specialty media • Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first. • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Loading paper and specialty media Change the paper size and type settings for the trays you are linking. • To link trays, make sure the paper size and type for the tray match that of the other tray. • To unlink trays, make sure the paper size or type for the tray does not match that of the other tray. Click Submit.
Loading paper and specialty media • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Paper Menu > Custom Names. Type a name for the paper type, and then click Submit. Select a custom type, and then verify that the correct paper type is associated with the custom name.
Paper and specialty media guide Paper and specialty media guide Using specialty media Tips on using card stock Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly impact print quality. Print samples on the card stock being considered for use before buying large quantities.
Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported. For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available at http://support.lexmark.com. When printing on labels: •...
Paper and specialty media guide • Avoid getting fingerprints on the transparencies to prevent print quality problems. • Before loading transparencies, flex, fan, and straighten the stack to prevent sheets from sticking together. Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities.
(electrophotographic) printers. While no blanket statement can be made that all recycled paper will feed well, Lexmark consistently tests papers that represent recycled cut size copier papers available on the global market. This scientific testing is conducted with rigor and discipline.
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Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identified as the primary contributor...
Paper and specialty media guide For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can be found at the Environmental Sustainability link. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
Paper and specialty media guide Paper size Standard tray Optional 250‑ or Multipurpose feeder Duplex mode 550‑sheet tray Executive 184 x 267 mm (7.3 x 10.5 in.) Oficio (Mexico) 216 x 340 mm (8.5 x 13.4 in.) Folio 216 x 330 mm (8.5 x 13 in.) Statement 140 x 216 mm (5.5 x 8.5 in.) Universal...
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Paper and specialty media guide Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode Plain paper Card stock Transparencies Recycled Glossy paper Paper labels Vinyl labels Bond Envelope Rough envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton One‑sided paper labels designed for laser printers are supported for occasional use.
Printing Printing Printing a document Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings.
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Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Printing Printing from a flash drive Printing from a flash drive Notes: • Before printing an encrypted PDF file, you will be prompted to enter the file password from the printer control panel. • You cannot print files for which you do not have printing permissions. Insert a flash drive into the USB port.
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Printing From the printer control panel, select the document you want to print. Press the left or right arrow button to specify the number of copies for printing, and then press Notes: • Do not remove the flash drive from the USB port until the document has finished printing. •...
Printing Printing confidential and other held jobs Printing held jobs From the document that you are trying to print, open the Print dialog. Select the printer, and then do either of the following: • For Windows users, click Properties or Preferences, and then click Print and Hold. •...
Printing Canceling a print job from the computer For Windows users Open the printers folder, and then select your printer. From the print queue, select the print job you want to cancel, and then delete it. For Macintosh users From System Preferences in the Apple menu, navigate to your printer. From the print queue, select the print job you want to cancel, and then delete it.
Understanding the printer menus Understanding the printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Configure MP Network Setup Page Standard USB Substitute Size Profiles List Parallel Menu Paper Texture Print Fonts SMTP Setup...
Understanding the printer menus Paper menu Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: Multipurpose Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper • From the Paper menu, set Configure MP to "Cassette" for Manual Envelope Multipurpose Feeder to appear as a menu setting.
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Understanding the printer menus Multipurpose Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Configure MP to “Cassette” for Letter Multipurpose Feeder Size to appear as a menu.
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Understanding the printer menus Manual Paper Size Specify the paper size being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.
Understanding the printer menus Configure MP menu Configure MP Determine when the printer selects paper from the multipurpose feeder. Cassette Notes: Manual • Cassette is the factory default setting. Cassette configures the First multipurpose feeder as the automatic paper source. •...
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Understanding the printer menus Labels Texture Specify the relative texture of the labels loaded. Smooth Note: Normal is the factory default setting. Normal Rough Bond Texture Specify the relative texture of the bond paper loaded. Smooth Note: Rough is the factory default setting. Normal Rough Envelope Texture...
Understanding the printer menus Paper Weight menu Plain Weight Specify the relative weight of the plain paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Card Stock Weight Specify the relative weight of the card stock loaded. Light Note: Normal is the factory default setting.
Understanding the printer menus Colored Weight Specify the relative weight of the colored paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Light Weight Specify that the weight of the paper loaded is light. Light Heavy Weight Specify that the weight of the paper loaded is heavy.
Understanding the printer menus Light Loading Determine and set two‑sided printing for all print jobs that specify Light as the paper type. Duplex Heavy Loading Determine and set two‑sided printing for all print jobs that specify Heavy as the paper type. Duplex Custom [x] Loading Determine and set two‑sided printing for all print jobs that specify...
Understanding the printer menus Universal Setup menu Units of Measure Identify the units of measure. Inches Notes: Millimeters • Inches is the US factory default setting. • Millimeters is the international factory default setting. Portrait Width Set the portrait width. 3–8.5 inches Notes: 76–216 mm...
Understanding the printer menus Network Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address information. Note: This menu item appears only in network printers or in printers connected to print servers. Profiles List Print a list of profiles stored in the printer.
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Understanding the printer menus PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PCL SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu.
Understanding the printer menus Standard Network Setup OR Show and set the printer network settings. Network [x] Setup Note: The Wireless menu appears only when the printer is connected to a Reports wireless network. Network Card TCP/IP IPv6 Wireless AppleTalk Reports menu To access the menu, navigate to any of the following: •...
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Understanding the printer menus TCP/IP menu To access the menu, navigate to any of the following: • Network/Ports > Standard Network > Standard Network Setup > TCP/IP • Network/Ports > Network [x] > Network [x] Setup > TCP/IP Note: This menu is available only in network printers or printers connected to print servers. Set Hostname Set the host name.
Understanding the printer menus Enable DDNS View or change the current DDNS setting. Note: Yes is the factory default setting. Enable mDNS View or change the current mDNS setting. Note: Yes is the factory default setting. DNS Server Address View or change the current DNS server address. Backup DNS Server Address View or change the backup DNS server addresses.
Understanding the printer menus Wireless menu Note: This menu is available only in printers connected to a wireless network or printer models that have a wireless network adapter. To access the menu, navigate to: Network/Ports > Network [x] > Network [x] Setup > Wireless Wi‑Fi Protected Setup Establish a wireless network and enable network security.
Understanding the printer menus View Name Show the assigned AppleTalk name. Note: The AppleTalk name can be changed only from the Embedded Web Server. View Address Show the assigned AppleTalk address. Note: The AppleTalk address can be changed only from the Embedded Web Server.
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Understanding the printer menus USB Buffer Set the size of the USB input buffer. Disabled Notes: Auto • Auto is the factory default setting. 3K to [maximum size allowed] • Disabled turns off job buffering. Any jobs already buffered on the printer hard disk are printed before normal processing resumes.
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Understanding the printer menus PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
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Understanding the printer menus Job Buffering Temporarily store print jobs on the printer hard disk before printing. Notes: • Off is the factory default setting. Auto • On buffers print jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port.
Understanding the printer menus ENA Gateway Set the gateway information for an external print server. yyy.yyy.yyy.yyy Note: This menu item is available only if the printer is attached to an external print server through the USB port. SMTP Setup menu Primary SMTP Gateway Specify SMTP server gateway and port information.
Understanding the printer menus Device‑Initiated E‑mail Specify what credentials will be used when communicating to the SMTP server. None Use Device SMTP Credentials Notes: User‑Initiated E‑mail • None is the factory default setting for Device‑Initiated E‑mail None and User‑Initiated E‑mail. Use Device SMTP Credentials •...
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Understanding the printer menus Confidential Print menu Max Invalid PIN Limit the number of times an invalid PIN can be entered. Notes: 2–10 • This menu appears only when a formatted, non-defective printer hard disk is installed. • Once the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Limit the amount of time a confidential print job stays in the printer before it is deleted.
Understanding the printer menus Security Audit Log menu Export Log Let an authorized user export the audit log. Notes: • To export the audit log from the printer control panel, connect a flash drive to the printer. • You can also download the audit log from the Embedded Web Server, and then save it on your computer.
Understanding the printer menus Set Date and Time menu Current Date and Time Show the current date and time settings for the printer. Manually Set Date and Time Enter the date and time. [input date/time] Notes: • For touch‑screen printer models, date and time are set in YYYY-MM-DD HH:MM format.
Understanding the printer menus Settings menu General Settings menu Display Language Set the language of the text that appears on the display. English Note: Not all languages are available for all models. You may Francais need to install special hardware for some languages. Deutsch Italiano Espanol...
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Understanding the printer menus Run Initial Setup Run the setup wizard. Specify a language and custom key information for the Keyboard keyboard on the display. Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portuguese Russian Polski...
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Understanding the printer menus Specify the display information in the upper corners of the Displayed Information home screen. Left side Select from the following options: Right side None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Custom Text [x] Model Name Notes:...
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Understanding the printer menus Customize the display information for certain menus. Displayed Information (continued) Paper Jam Select from the following options: Load Paper Display Service Errors Message to display Default Alternate Default [text entry] Alternate [text entry] Notes: • No is the factory default setting for Display. •...
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Understanding the printer menus Specify whether to display Bookmarks from the Held Jobs Show Bookmarks area. Note: Yes is the factory default setting. Specify the number of seconds between Embedded Web Web Page Refresh Rate Server refreshes. 30–300 Note: 120 is the factory default setting. Specify a contact name for the printer.
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Understanding the printer menus Timeouts Set the time before the printer enters Hibernate mode. Hibernate Timeout Note: 3 days is the factory default setting. Disabled 20 minutes 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month...
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Understanding the printer menus Timeouts Set the time the printer waits for user intervention before it holds jobs that require unavailable resources. Job Hold Timeout 5 sec–255 sec Notes: • 30 seconds is the factory default setting. • This menu item appears only when hard disk is installed. Error Recovery Set the printer to restart when an error occurs.
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Device Performance (Anonymous) Note: The default value depends on what you selected during the initial setup. Information Sent to Lexmark Set the time for sending anonymous information to Lexmark. Start Send Stop Send Press Sleep Button Determine how the printer, while in idle state, reacts to a short press of the Sleep button.
Understanding the printer menus Factory Defaults Restore the printer factory default settings. Do Not Restore Notes: Restore Now • Do Not Restore is the factory default setting. • Restore Now returns all printer settings to the factory default settings except Network/Ports menu settings. All downloads stored in the RAM are deleted.
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Understanding the printer menus Duplex Binding Define binding for duplexed pages in relation to paper orientation. Long Edge Notes: Short Edge • Long Edge is the factory default setting. Long Edge assumes binding along the long edge of the page (left edge for portrait and top edge for landscape).
Understanding the printer menus Separator Sheet Source Specify the paper source for separator sheets. Tray [x] Notes: Multipurpose Feeder • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, Configure MP must be set to Cassette in order for Multipurpose Feeder to appear as a menu setting.
Understanding the printer menus Download Target Set the storage location for downloads. Notes: Flash • RAM is the factory default setting. Storing downloads in the RAM is temporary. • Storing downloads in a flash memory or on a printer hard disk places them in permanent storage.
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Understanding the printer menus Blank Pages Specify whether to insert blank pages in a print job. Do Not Print Note: Do Not Print is the factory default setting. Print Collate Stack the pages of a print job in sequence when printing multiple copies. (1,1,1) (2,2,2) Note: (1,2,3) (1,2,3) is the factory default setting.
Understanding the printer menus Quality menu Print Resolution Specify the printed output resolution in dots per inch. 300 dpi Note: 600 dpi is the factory default setting. 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost Enable more pixels to print in clusters for clarity, in order to enhance images horizontally or vertically, or to enhance fonts.
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Understanding the printer menus Job Accounting Utilities Print and delete log files or export them to a flash drive. Accounting Log Frequency Set how often a log file is created. Daily Note: Monthly is the factory default setting. Weekly Monthly Log Action at End of Frequency Set how the printer responds when the frequency threshold expires.
Understanding the printer menus Utilities menu Remove Held Jobs Delete confidential and held jobs from the printer hard disk. Confidential Notes: Held • Selecting a setting affects only print jobs that are resident in the printer. Not Restored Bookmarks, print jobs on flash drives, and other types of held jobs are not affected.
Understanding the printer menus XPS menu Print Error Pages Print a page containing information on errors, including XML markup errors. Note: Off is the factory default setting. PDF menu Scale to Fit Scale page content to fit the selected paper size. Note: No is the factory default setting.
Understanding the printer menus PCL Emul menu Font Source Specify the set of fonts used by the Font Name menu. Resident Notes: Download • “Resident” is the factory default setting. “Resident” shows the factory Flash default set of fonts downloaded in the RAM. •...
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Understanding the printer menus PCL Emulation Settings Specify the number of lines that print on each page. Lines per Page Notes: 1–255 • 60 is the U.S. factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings.
Understanding the printer menus Font Size Set the default font size for HTML documents. 1–255 pt Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale Scale the default font for HTML documents. 1–400% Notes: •...
Understanding the printer menus Orientation Set the image orientation. Portrait Note: Portrait is the factory default setting. Landscape Reverse Portrait Reverse Landscape Help menu Menu item Description Print All Guides Prints all the guides Print Quality Provides information about solving print quality issues Printing Guide Provides information about loading paper and other specialty media Media Guide...
Using recycled paper As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for use in laser printers. For more information on recycled papers that work well with your printer, “Using recycled paper and other office papers” on page Conserving supplies •...
Saving money and the environment Plain Paper • Enable the automatic two‑sided (duplex) feature. • Turn off print log features. Press Reducing printer noise Use Quiet mode to reduce the printer noise. From the printer control panel, navigate to: > Settings > Settings > >...
Saving money and the environment Using Hibernate mode Hibernate is an ultra‑low‑power saving mode. Notes: • Three days is the default amount of time before the printer enters Hibernate mode. • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of the Sleep button wakes the printer from Hibernate mode.
Click Settings > General Settings. In the Screen Brightness field, enter the brightness percentage you want for the display. Click Submit. Recycling Lexmark provides collection programs and environmentally progressive approaches to recycling. For more information, see: • The Notices chapter •...
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information: Go to www.lexmark.com, and then navigate to Support & Downloads > select your printer. Click the Manuals tab, and then select Embedded Web Server — Security: Administrator’s Guide.
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Damage caused by the use of third-party supplies or parts is not covered by the warranty. All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components.
Maintaining the printer Printer model Part number M3150de (220v) 40X8436 Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy may vary significantly and is dependent on many factors, such as actual document content, print quality settings, and other printer settings.
Maintaining the printer Replacing supplies Replacing the toner cartridge Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle. Unpack the toner cartridge, and then remove all packing materials. Shake the new cartridge to redistribute the toner.
Maintaining the printer Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Close the front door. Replacing the imaging unit Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle.
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Maintaining the printer Lift the green handle, and then pull the imaging unit out of the printer. Unpack the new imaging unit, and then shake it. Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Maintaining the printer Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Maintaining the printer • If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the right side of the tray toward the front of the tray until it clicks into place. •...
Managing the printer Managing the printer Checking the virtual display Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Managing the printer • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Print Settings > Supply Notifications. From the drop‑down menu for each supply, select one of the following notification options: Notification Description The normal printer behavior for all supplies occurs.
Managing the printer • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click the Copy Printer Settings. To change the language, select a language from the drop-down menu, and then click Click here to submit language.
Managing the printer Checking the status of parts and supplies A message appears on the printer display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel From the printer control panel, navigate to: >...
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Clearing jams Use recommended paper • Use only recommended paper or specialty media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. •...
Clearing jams Paper jam in the front door CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Open the front door. Remove the toner cartridge.
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Clearing jams Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the imaging unit. Note: Use the arrows inside the printer as guides.
Clearing jams Insert the toner cartridge. Close the front door. From the control panel, press Paper jam in the rear door Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Clearing jams Close the rear door. From the control panel, press Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. From the control panel, press...
Clearing jams Paper jam in the duplex unit Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. From the control panel, press...
Clearing jams Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. From the control panel, press Paper jam in the multipurpose feeder Remove the jammed paper. Note: Make sure that all paper fragments are removed.
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Clearing jams From the control panel, press...
Troubleshooting Troubleshooting Understanding the printer messages Cartridge nearly low [88.xy] If necessary, press on the printer control panel to clear the message and continue printing. Cartridge low [88.xy] You may need to order a toner cartridge. If necessary, press on the printer control panel to clear the message and continue printing.
Troubleshooting Change [paper source] to [paper size] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the control panel. Note: Make sure the paper size and type settings are specified in the Paper menu on the control panel.
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Troubleshooting • Cancel the current print job. Error reading USB drive. Remove USB. An unsupported USB device is inserted. Remove the USB device, and then insert a supported one. Error reading USB hub. Remove hub. An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one. Imaging unit low [84.xy] You may need to order an imaging unit.
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Troubleshooting Insufficient memory to support Resource Save feature [35] Try one or more of the following: • From the printer control panel, press to disable Resource Save, clear the message, and continue printing. • Install additional printer memory. Insufficient memory to collate job [37] Try one or more of the following: •...
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Troubleshooting Load [paper source] with [custom string] [orientation] Try one or more of the following: • Load the indicated tray or feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing. Note: If the printer finds a tray that has the correct paper type and size, then it feeds from that tray.
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• Cancel the current job. Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
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Maintenance kit very low, [x] estimated pages remain [80.xy] You may need to replace the maintenance kit very soon. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
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Troubleshooting All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or associated components.
“Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace cartridge, printer region mismatch [42.xy] Install a toner cartridge that matches the region number of the printer.
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User’s Guide or visit www.lexmark.com. Replace maintenance kit, 0 estimated pages remain [80.xy] The printer is scheduled for maintenance. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact your service representative, and then report the message.
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• Turn off the printer, and then turn it back on. • Update the network firmware in the printer or the print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com. Standard parallel port disabled [56] •...
Troubleshooting Note: If the error message remains, then the flash memory device may be defective and need to be replaced. Unsupported option in slot [x] [55] Turn off the printer. Unplug the power cord from the electrical outlet. Remove the unsupported option card from the printer controller board, and then replace it with a supported card.
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Troubleshooting Action Step 4 Unplug the other Go to step 5. electrical equipment, Check other electrical equipment plugged into the electrical outlet. and then turn on the printer. If the printer Does other electrical equipment work? does not work, then reconnect the other electrical equipment.
Troubleshooting Action Step 11 Go to step 12. Install the correct printer driver. Check the installed printer driver. Is the correct printer driver installed? Step 12 The problem is Contact customer solved. support. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.
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Troubleshooting Action Step 3 Go to step 4. Reinstall the internal option. Print a menu settings page, and then check to see if the internal option is listed in the Installed Features list. Is the internal option listed in the menu settings page? Step 4 The problem is Contact...
Troubleshooting Action Step 4 Go to step 5. Manually add the tray in the printer Check if the tray is available in the printer driver. driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver”...
Troubleshooting Action Step 3 Contact customer The problem is support. solved. Review the tips on avoiding jams. For more information, see “Avoiding jams” on page 117. Follow the recommendations, and then resend the print job. Do paper jams still occur frequently? Paper jam message remains after jam is cleared Action Contact...
Troubleshooting Action Step 2 The problem is Contact customer solved. support. Open the document you want to print in Adobe Acrobat. Click File > Print > Advanced > Print As Image > OK > OK . Do the files print? Print jobs do not print Action Step 1...
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Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print? Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory...
Troubleshooting Print job takes longer than expected Action Step 1 The problem is Go to step 2. solved. Change the environmental settings of the printer. From the printer control panel, navigate to: Settings > General Settings Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both.
Troubleshooting Action Step 2 The problem is Go to step 3. solved. From the Paper menu on the printer control panel, set the paper size and type to match the paper loaded in the tray. Resend the print job. Did the job print from the correct tray or on the correct paper? Step 3 The problem is Go to step 4.
Troubleshooting Action The problem is Contact customer From the printer control panel, set the paper size and type in solved. support. the Paper menu to match the paper loaded in the trays to be linked. Note: The paper size and type must match for trays to be linked.
Troubleshooting Unexpected page breaks occur Action Step 1 The problem is Go to step 2. solved. Adjust the print timeout settings. From the printer control panel, navigate to: Settings > General Settings > Timeouts > Print Timeout Select a higher setting and then, depending on your printer model, select or Submit.
Troubleshooting Action Step 2 The problem is Contact customer solved. support. Check if the fonts installed on the computer are supported by the printer. Are the fonts installed on the computer supported by the printer? Clipped pages or images Leading edge ABCDE ABCDE ABCDE...
Troubleshooting Action Step 4 Contact customer The problem is support. solved. Reinstall the imaging unit. Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Troubleshooting Gray background on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 The problem is Go to step 2. solved. From the Quality Menu on the printer control panel, decrease the toner darkness. Note: 8 is the factory default setting. Resend the print job.
Troubleshooting Action Step 1 The problem is Go to step 2. solved. Move the width and length guides in the tray to the correct positions for the paper size loaded. Resend the print job. Are the margins correct? Step 2 Go to step 3.
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. Resend the print job. Is the paper still curled? Step 4 Go to step 5.
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. Resend the print job. Do print irregularities still appear? Step 4 From the printer Go to step 5.
Troubleshooting Action Step 1 Go to step 2. Check if the distance Measure the distance between the defects. between the Check for a distance between the defects that equals: defects equal to • 97 mm (3.82 in.) 80 mm (3.15 in.) •...
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Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper type, texture and • weight in the Paper menu to match the paper loaded in the tray. Specify the paper type, texture, and Resend the print job.
Troubleshooting Print is too light Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, increase the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too light? Step 2 Go to step 3.
Troubleshooting Action Step 6 Go to step 7. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Troubleshooting Action Step 2 Go to step 3. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Troubleshooting Printer is printing solid black pages Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Troubleshooting Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. Resend the print job. Do streaked horizontal lines appear on prints? Step 2 Go to step 3.
Troubleshooting Streaked vertical lines appear on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog.
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
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Troubleshooting Action Step 3 Go to step 4. The problem is solved. Check if you are using a recommended type of paper. Load the indicated tray or feeder with a recommended type of paper. Resend the print job. Do vertical voids appear on prints? Step 4 Contact customer...
Troubleshooting Action Step 2 Contact customer The problem is support solved. Replace the imaging unit, and then resend the print job. http://support.lexm ark.com or your Does fog or shading appear on prints? service representative. Toner rubs off Leading edge Trailing edge Action Step 1 Go to step 2.
Troubleshooting Embedded Web Server does not open Action Step 1 The problem is Go to step 2. solved. Turn on the printer. Open a Web browser, and then type the printer IP address. Press Enter. Does the Embedded Web Server open? Step 2 The problem is Go to step 3.
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
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Notices Trademarks Lexmark, the Lexmark logo, MarkNet, MarkVision, and PrintCryption are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print is a trademark of Google Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
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Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
The product is plugged into an electrical outlet, but the power switch is turned off. The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values.
Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
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—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
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To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
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Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
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Notices The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Suite B Cryptographic Suites for IPSec implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Index Index Change [paper source] to connecting to a wireless network Numerics [custom type name] load using Personal Identification 250‑sheet tray [orientation] 126 Number (PIN) method 22 installing 17 using Push Button Configuration Change [paper source] to [paper 550‑sheet tray size] load [orientation] 127 (PBC) method 22 installing 17...
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Erase Temporary Data Files setting 100 feeder 30 menu 74 HTML menu 95 tips on using 38 erasing non‑volatile memory 104 Lexmark Print erasing volatile memory 104 using 46 Error reading USB drive. Remove light, indicator 10 identifying jam locations 118 USB. 128...
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121 Custom Types 59 noise emission levels 172 paper jam in the standard Default Source 52 Non‑Lexmark [supply type], see bin 122 Erase Temporary Data Files 74 User’s Guide [33.xy] 132 paper jam in trays 124...
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151 [orientation] 126 Web Server 116 jammed pages are not Change [paper source] to using genuine Lexmark 106 reprinted 142 [paper size] load parts and supplies, status of job prints from wrong tray 145 [orientation] 127...
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98 printer display is blank 139 modifying confidential print storing 107 troubleshooting, paper feed settings 114 using genuine Lexmark 106 message remains after jam is Security Audit Log menu 74 using recycled paper 98 cleared 142 security lock 103...
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Index repeating print defects appear volatile memory 103 on prints 154 erasing 104 shadow images appear on volatility prints 150 statement of 103 skewed print 159 streaked horizontal lines appear on prints 161 Wireless menu 66 streaked vertical lines 162 wireless network toner fog or background configuration information 20...
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