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9.2. Returning Defective Merchandise
All equipment returned to Kontron must have a Return Material Authorization (RMA) number assigned exclusively by
Kontron. Kontron cannot be held responsible for any loss or damage caused to the equipment received without an
RMA number. The Buyer accepts responsibility for all freight charges for the return of goods to Kontron's designated
facility. Kontron will pay return freight charges back to the Buyer's location in the event that the equipment is
repaired or replaced within the warranty period stipulated herewith.
Please follow these steps before returning any product to Kontron.
Visit the RMA Information website:
http://www.kontron.com/support-and-services/support/rma-information
Download the RMA Request sheet for Kontron Europe GmbH - Augsburg and fill out the form. Take care to
include a short detailed description of the observed problem or failure and to include the product
identification (product name, material number and serial-number). If more than one product is sent in a
delivery. Fill out the above information in the RMA Request form for each product.
1.
Send the completed RMA-sheet to the given fax- or email-address at Kontron Europe GmbH. Kontron Europe
GmbH will provide an RMA-Number within one business day.
2.
The goods for repair shall be packed properly for shipping, considering shock- and ESD-protection.
www.kontron.com
FlatClient ECO and FlatClient PRO – Rev. 1.6
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