Troubleshooting - SoftBank 920SC User Manual

Troubleshooting

■ 920SC does not turn on
" Is battery empty?
# Replace or charge battery.
" Is battery installed in 920SC?
# Install battery correctly.
■ When power is turned on, PIN
entry window appears
" Is PIN certification set to On?
# If PIN certification is On, enter PIN.
■ When power is turned on, USIM
password entry window appears
" Is USIM lock set to On?
# If USIM lock is On, enter USIM
password.
■ Please insert USIM card,
Incorrect USIM or USIM card
failed appears when 920SC is
turned on or executing a function
" Is USIM Card correctly installed?
# Check to see if USIM Card is correctly
installed. If the message appears even
though USIM Card is correctly installed, it
may be damaged.
" Is USIM Card still being loaded?
# Try again after a while.
" Is an incorrect USIM Card used?
# Check to see if correct USIM Card is used.
Use USIM Card specified by SoftBank.
" Is there debris on USIM Card IC chip?
# Remove debris with a clean, dry cloth, and
then install USIM Card correctly.
■ or appears and no calls
圏外
can be made
" 920SC is out-of-range.
# Move to a place where the signal is
stronger and try again.
■ Calls are interrupted or
disconnected
" Does
圏外
or appear?
# Move to a place where the signal is
stronger and try again.
" Is battery empty?
# Replace or charge battery.
■ Unable to make a call
" Is Call Barring set?
# Deactivate Call Barring.
" Is Offline set to On? (
appears)
# Set Offline to Off.
■ Unable to open Phonebook entry,
Data Folder, Call Log, Calendar, or
Messaging
" Is Application lock set?
# Cancel Application lock.
■ Clicking noise is heard during a
call
" Noise may be generated when the signal is
weak or while moving between coverage
areas.
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