Frequently Asked Questions - Intellifire™ Touch Controls; Ift-Rc400 - Outdoor Lifestyles ODFORTG-36 Owner's Manual

B. Frequently Asked Questions - IntelliFire™ Touch Controls (IFT-RC400)
Symptom
The appliance does not respond
to commands from the IFT-RC400
- display does not light up when
screen is touched.
The display on IFT-RC400 lights
up when screen is touched but it
does not respond to commands.
IFT-RC400 displays the following
message on-screen:
No dealer info available
IFT-RC400 displays the following
message on-screen:
Call "Dealer Name & Number" to
schedule maintenance.
The room temperature displayed
on the IFT-RC400 is either slow or
quick to respond while operating in
thermostat mode.
The appliance turns OFF the flame
after extended periods of operation
IFT-RC400 displays the following
message on-screen: Fan will turn
on within 3 minutes
IFT-RC400 displays the following
message on-screen:
"Replace remote batteries."
IFT-RC400 is displaying an
incorrect brand.
After turning flame ON using IFT-
RC400, the flame does not turn
ON immediately and instead a two
minute timer is displayed.
IFT-RC400 displays the following
message on-screen:
"Remote Control Communication
Error."
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.Outdoor
Lifestylesproducts.com to locate a dealer.
Possible Cause
Batteries are depleted.
Batteries are incorrectly
oriented.
Child Lock is ON.
Dealer information not
programmed into remote.
300 hours of use. Appliance is
still fully functional.
IFT-RC400 is placed at a very
short distance or too far away
from the appliance.
IFT-RC400 is placed in the
path of an air draft or vent.
Flame Modulation
9 hour safety shutdown timer
Functioning as intended.
Low batteries in IFT-RC400.
IFT-RC400 was programmed
incorrectly.
Power vent is installed on the
appliance.
No power to appliance.
Power outage.
Outdoor Lifestyles • ODFORTG-36 Owner Manual • 4602-900 Rev. A • 12/16
Corrective Action
Verify Batteries are new.
Verify batteries are installed in correct orientation as shown on
batteries receptacle.
Check child lock icon located at the top of the RC400 display. If
ON, it will show as a 'locked' symbol. To unlock, remove battery
compartment door, locate child lock switch and move to 'un-
lock' position. Verify child lock icon on screen is now displayed
in 'unlock' posiiton.
Remote will still provide all available functions, and appliance
is fully available for use. Call dealer to have them program the

IFT-RC400.

The appliance has been burning for 300 hours and is due for a
regular maintenance. Call dealer to have them perform main-
tenance.
Try to keep the IFT-RC400 close to the appliance but not di-
rectly in front of it. The remote acts as the thermostat.
Move the IFT-RC400 away from the direct path of air flow. The
remote acts as the thermostat.
The IFT system is designed to automatically adjust the flame
intensity based on the difference between the desired room
temperature, and actual temperature. In thermostat mode,
the hearth appliance will start in HI flame, but as the actual
temperature approaches the desired set temperature on the
remote, the flame intensity will automatically decrease. Auto-
matic flame modulation will result in more control of the tem-
perature, but will cause the appliance to cycle OFF/ON less.
This is normal behavior. The appliance has a safety timer that
will automatically turn OFF the flame after nine hours of unin-
terrupted operation.
The appliance has a three minute delay timer before the fan is
turned ON. This allows the air surrounding the appliance to be
heated before being pushed into the room.
Install new batteries in the IFT-RC400.
Call dealer to have them program the IFT-RC400 with correct
branding. IFT-RC400 is still fully functional and the appliance
is unaffected.
This is expected behavior and the two minute timer is called a
pre-purge timer. The flame will turn ON at the expiration of the
timer.
Verify home circuit breaker is on and master reset is on (if
equipped).
Install new batteries in battery backup.
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