Troubleshooting And Frequently Asked Questions; Frequently Asked Questions - Outdoor Lifestyles TWILIGHT-II-C Owner's Manual

Care and operation

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Troubleshooting and Frequently Asked Questions

A. Frequently Asked Questions

ISSUE

Condensation on the glass

Blue flames

Odor from fireplace

Film on the glass

Metallic noise

Is it normal to see the pilot flame burn

continually?

Contact your dealer for additional information regarding operation and troubleshooting. Visit www.hearthnhome.com to

locate a dealer.

Outdoor Lifestyles by Hearth & Home Technologies • Twilight-II-C Owner's Manual • 2368-971 Rev. o • 1/20

This is a result of gas combustion and temperature variations. As the fireplace warms, this

condensation will disappear.

This is a result of normal operation and the flames will begin to yellow as the fireplace is al-

lowed to burn for 20 to 40 minutes.

When first operated, this fireplace may release an odor for the first several hours. This is

caused by the curing of materials from manufacturing. Odor may also be released from finish-

ing materials and adhesives used near the fireplace. These circumstances may require ad-

ditional curing related to the installation environment.

This is a normal result of the curing process of the paint and logs. Glass should be cleaned

within 3 to 4 hours of initial burning. A non-abrasive cleaner such as gas appliance glass

cleaner may be necessary. See your dealer.

Noise is caused by metal expanding and contracting as it heats up and cools down, similar to

the sound produced by a furnace or heating duct. This noise does not affect the operation or

longevity of the fireplace.

In an intermittent pilot ignition system (IPI), the pilot flame should turn off when appliance is

turned off. Some optional control systems available with IPI models may allow pilot flame to

remain lit.

SOLUTIONS

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