Troubleshooting And Frequently Asked Questions; Frequently Asked Questions - Outdoor Lifestyles TWILIGHT-II-MDC Owner's Manual

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Troubleshooting and Frequently Asked Questions

A. Frequently Asked Questions
ISSUE
Condensation on the glass
Blue flames
Odor from fireplace
Film on the glass
Metallic noise
Glass Rock Media Kit
Glass Rock Media Color Change
Is it normal to see the pilot flame burn
continually?
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.hearthnhome.com to
locate a dealer.
Outdoor Lifestyles by Hearth & Home Technologies • Twilight-II-MDC Owner's Manual • 2369-971 Rev. H • 11/17
This is a result of gas combustion and temperature variations. As the fireplace warms, this
condensation will disappear.
This is a result of normal operation and the flames will begin to yellow as the fireplace is al-
lowed to burn for 20 to 40 minutes.
When first operated, this fireplace may release an odor for the first several hours. This is
caused by the curing of materials from manufacturing. Odor may also be released from finish-
ing materials and adhesives used near the fireplace. These circumstances may require ad-
ditional curing related to the installation environment.
This is a normal result of the curing process of the paint. Glass should be cleaned within 3 to
4 hours of initial burning. A non-abrasive cleaner such as gas appliance glass cleaner may be
necessary. See your dealer.
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the fireplace.
There may be some "cracking" noise coming from the fireplace during the first few heating
and cooling cycles. This noise is associated with settling rock and some minor cracking of
larger pieces of rock. This will lessen over time as the glass rock is conditioned to the heat-
ing and cooling temperature changes.
It is expected that a few small pieces (approximately 10 pieces) of rock may fall through the
base pan and come to rest on the fireplace bottom. This has no affect on fireplace perfor-
mance.
It is normal for the glass rock media to change color slightly over the lifetime of the
appliance.
In an intermittent pilot ignition system (IPI), the pilot flame should turn off when appliance is
turned off. Some optional control systems available with IPI models may allow pilot flame to
remain lit.
SOLUTIONS
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